Complaint 1/3... and I'm wondering if they are all somehow related.
Insanely frustrated 2017 Ford Fusion owner alert. I bought a brand new Ford Fusion in 2017. I've done all the scheduled maintenance and then some anytime it was suggested by a dealership. If anything, I've done far more maintenance than required according to the owner's manual.
Last summer, at 55k miles and five days shy of my five year warranty, coolant was leaking into my engine cylinders, and the entire engine had to be replaced (P0303 & TSB 22-2229). Luckily it was covered by warranty. My car was in the shop for three weeks, and Ford had zero loaner vehicles available. Ever since the engine was replaced, I have had terrible gas mileage. Should be getting 23 city/34 highway... the best have gotten is 19 city/24 highway.
At 57k, the dealership suggests I service the transmission... so I do that.
On new years eve, a flashing wrench appeared in my instrument cluster... the code was P0299 - "repair immediately...threat to essential driving components if not repaired as soon as possible." However, the code went away by the time I got it to a dealership, and they told me there was nothing they could do about it. Car is at 59k miles at this point.
So now I have a dilemma... the car will have a new transmission and an engine with only 6k miles on it, but is this car just a total piece of sh*t through and through? Do I keep it and drive it until it dies like I originally planned to do? I'm just so annoyed, frustrated, inconvenienced and disappointed with this vehicle and everything about Ford customer service.
A D V E R T I S E M E N T S
Complaint 1/3... and I'm wondering if they are all somehow related.
Insanely frustrated 2017 Ford Fusion owner alert. I bought a brand new Ford Fusion in 2017. I've done all the scheduled maintenance and then some anytime it was suggested by a dealership. If anything, I've done far more maintenance than required according to the owner's manual.
Last summer, at 55k miles and five days shy of my five year warranty, coolant was leaking into my engine cylinders, and the entire engine had to be replaced (P0303 & TSB 22-2229). Luckily it was covered by warranty. My car was in the shop for three weeks, and Ford had zero loaner vehicles available. Ever since the engine was replaced, I have had terrible gas mileage. Should be getting 23 city/34 highway... the best have gotten is 19 city/24 highway.
At 57k, the dealership suggests I service the transmission... so I do that.
On new years eve, a flashing wrench appeared in my instrument cluster... the code was P0299 - "repair immediately...threat to essential driving components if not repaired as soon as possible." However, the code went away by the time I got it to a dealership, and they told me there was nothing they could do about it. Car is at 59k miles at this point.
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So now I have a dilemma... the car will have a new transmission and an engine with only 6k miles on it, but is this car just a total piece of sh*t through and through? Do I keep it and drive it until it dies like I originally planned to do? I'm just so annoyed, frustrated, inconvenienced and disappointed with this vehicle and everything about Ford customer service.
- Valerie V., San Antonio, TX, US