This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving on the highway at 60MPH, the check engine light came on first, then got an overheating issue. Let car cool, then drove city streets and took car to an independent auto repair shop. They read the engine and it had error code P0304. Shop bore scoped into cylinder 4 and found engine coolant. Took to dealer to confirm, they did find that engine coolant was leaking into cylinder 4 and recommended replacing engine long block assembly for $9.25k.
The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, he noticed white smoke leaking from the exhaust. The check engine warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed with coolant intrusion and needed an engine replacement. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000.
My vehicle 2017 Ford Fusion has a chronic condition. The coolant comes into the engine and causes an engine misfire, which is a very serious problem. The 21n12 customer satisfaction program has already come out, but I bought this car secondhand and it's already out of all conditions. I'm wondering why this issue is not a recall. Many owners of the same car are complaining of the problem and this is a serious life-threatening defect. I think you should include this in the recall right away.
The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle experienced rough idling and failed to accelerate as intended. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed that there was coolant intrusion into the short block and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 77,000.
The contact owns a 2017 Ford Fusion. The contact stated while starting the vehicle, the vehicle shuddered abnormally. The message "Coolant Overheated" was displayed. The vehicle was taken to Firestone, where it was diagnosed with a coolant leak into the cylinder head gasket. The contact was informed that the cylinder head gasket needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 104,965.
- Pioneer, CA, USA
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There was coolant intrusion into my engine which caused the engine to start seizing and misfiring and it also rusted a spark plug into cylinder #4. From my research this seems to be a known and common issue with EcoBoost Ford Fusions (I have a 2017 Ford Fusion 1.5L EcoBoost). This issue apparently can also cause fires and I'm lucky that it didn't happen to me. The Peacock Ford Service Center in Maitland, Florida confirmed to me that this is a known issue. The engine has been inspected by a Firestone as well as the Ford Service Center that i previously mentioned. The only symptom of the failure was the check engine light coming on but the only reason it came on was because the engine started misfiring.
The contact owns a 2017 Ford Fusion. The contact stated that the check engine warning light was illuminated, prompting the contact to drive the vehicle to the local dealer to be diagnosed. The dealer retrieved a fault code for cylinder #2 misfire. The contact was advised that the spark plugs, fuel injectors, and that engine needed to be replaced, due to coolant intrusion into the cylinder head. The contact was informed the failure might be related to a recall however, the VIN tool showed no open recalls. The spark plugs and fuel injectors were replaced. The manufacturer was notified of the failure. The approximate failure mileage was 61,000.
Coolant consumption through the engine due to faulty long block assembly. TSB has been issued but no recall. Ford motor company has known of this issue since at least December 19th 2019. TSB 19-2346
My car developed a miss in the engine that continued to get worse. It was inspected at the dealership, Key Scales Ford, in Leesburg, Florida. The check engine light was on and the car showed a code of PO303, misfire in #3 cylinder. It was determined that there was a crack in the block and coolant was entering #3 cylinder. The approximate costs to replace the engine were over $10,000 and the car had a trade-in value of approximately $9,000 so repair out of my pocket was not a smart option. Through research of my own I learned of NHTSA action which had led to a Ford Technical Service Bulletin TSB 21-2134. I contacted the Ford Customer Satisfaction Program and was told my VIN was not included under the TSB, even though it had the exact same problem. Ford refused to participate in any type of resolution despite this being a well-known problem with the 1.5-liter Ecoboost engines. This type of engine failure could lead to being stranded at any time so driving the car further was not a good idea. There was 55,912 miles on this car and the original brake pads outlived the engine. These engines are known to be defective and a problem.
My 2017 Ford Fusion started with a grumble, saw white smoke exhaust. Drove about 6 miles turned off car, restarted the car and the engine light came on. Brought the car a week later to Dons Ford, they diagnosed a coil issue caused the engine light being on. Roughly a $700 repair. Few days later engine light came back on. Took it back to the dealer, they said they probably didn't reset the computer, so the computer thinks it still has a problem. They checked and rechecked my issue. This car has been a gem, 69,000 miles. Bought the car because I buy American made, my son worked in Detroit for Ford. Engine light came back on about 5 days later. Diagnoses, you need a new engine. $9,000. They say my car can catch on fire, but the dealer said I can drive it. There is more I could say but that's for a different agency.
2017 Ford Fusion with 90,000miles-Check engine light went on in the AM, no drivable concerns noticed. Took fusion to my mechanic, motor had coolant leak into cylinder #4, cylinder #4 had stopped firing. Complete 1.5L engine replacement needed. Engine coolant thermostat house gasket replaced Engine gasket kit/seals replaced Complete Engine assembly performed Removed & replaced 1.5L engine Engine Long Block replaced $7,900 in parts and labor Had the engine seized while driving due to this coolant leak catastrophic incident may have incurred with possible death. Found that other Ford models have had a recall for this issue but that 2017 Ford Fusions do not have enough incidents to be included. Extremely dangerous and deadly.
MY 2017 Ford FUSION 2.0 Eco COULD HAVE CAUGHT ON FIRE WITH MY 6 YEAR OLD INSIDE!! I went to start my car & it didn-??t want to turn over. Turned car off. Tried again. Started up but sputtered manically..then -??kind of-?? settled down. I was maybe 2 miles down the road && COOLANT TEMP HIGH light turned on. I pulled over immediately turned car off. Checked coolant levels-??.it was BELOW minimum (NO VISIBLE LEAKS) replaced coolant, car started smoother. 2 days later. I started my car it was a little rough && as I began driving I could see what looked like white smoke coming from exhaust. I looked for a safe place to quickly pull over and the COOLANT TEMP HIGH light dinged on again. I checked levels-??again BELOW minimum..this is 2 days AFTER I refilled the coolant-??.once again there are no visible leaks on the ground. It is the weekend so have NOT made it to dealership. Myself & my 6 year old daughter were in the car && THE ENGINE COULD HAVE BLOWN or caught fire!! This is absolutely unacceptable && unsafe. This is unsafe to the people around me && on the road due to the smoke of the car, possible flames, && sudden STOP. This is BEYOND dangerous. I-??m positive after researching that this is coolant intrusion in the engine. I was never informed of this possible issue by Ford. I am a single mother, with one vehicle, this should not be MY BILL especially since I-??ve maintained the maintenance on this vehicle regularly. I will be taking my Fusion to the Ford Dealership Monday where I hope Ford will cover this issue. (( I can update later if needed ))
I had the car about 3 months when the first service light appeared. Misfire - replaced the cylinder. But 2 months later service light came on again for same issue. Ford Dealership said it was coolant intrusion. Car repeatedly overheats. Service engine light comes on/stays on. Temperature gauge will indicate high temp, then will drop to normal seconds later, then shoot to the top again. At times engine will decrease power, and I have to pull over and park until engine cools, no matter where it happens. I don't feel safe driving on the highway, or any distance more than 20 miles or so. I am also afraid to park in the garage at night in case it's too hot. Ford dealership says it needs a new engine. Called Ford Customer Service but my VIN was not on the service action 19B37 or 21N12 (even though it was manufactured at a listed plant on the listed dates) so they would not assist in covering it.
The contact owns a 2017 Ford Fusion. The contact stated while accelerating from a stop, the vehicle stalled with the check engine warning light and several other unknown warning lights illuminated. The vehicle was restarted on the third attempt; however, the failure recurred. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The contact stated that the failure persisted. The manufacturer was notified of the failure. The failure mileage was 156,782.
The vehicle experienced engine failure due to engine coolant intruding into the cylinders. This was formally diagnosed by a Ford Dealership service team after the vehicle broke down on the side of the highway. This is the exact issue outlined in TSB #22-2229. The check engine light was activated indicating there was an issue. I filled up the coolant basin with a gallon of the manufacturer recommended coolant, and within 6 days, all the coolant was gone and the engine shut down when I was driving at approximately 50mph. Ford Corporate will not lend any financial assistance for the repairs, which is a complete engine replacement. This replacement costs between $7,000-$10,000.
My car is experiencing the issue noted in Technical Service Bulletin 22-2229 (09-June-2022). My car leaks engine coolant into the engine/cylinders causing an excessive draining of coolant, overheating the engine, and shutting off the car. Specifically, my engine overheated and shut off, making the car undriveable. I was forced off the road on a single lane highway with speed limits of 55mph. This occurred at [XXX] on Friday, [XXX]. The area where the care came to rest was not particularly safe due to the narrow roads and high speed limit. The check engine light came on when this issue became a problem. My car was inspected by Bull Valley Ford in Woodstock, IL. They diagnosed that the issue is indeed the same issue in TSB 22-2229. The quoted price to repair is $7,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Driving on a highway engine began to shake and lose power engine had no problems prior to this all oil changes were up to date. After Engine began shaking violently pulled over on side of road no check engine light was present. Had vehicle towed where even when engine was on no check engine light. After checking the codes with ob2 reader it was determined a cylinder 1 and 2 misfire was present I replaced spark plugs and coil packs and that did not resolve the issue. It was then towed to a repair shop where they confirmed there was catastrophic engine failure including metal in the enigne there were no warning signs that this could happen the dealer and ford have been 0 help except wanting 12,000 to replace the engine
Coolant was leaking into the Engine. This is a known issue with this make and model of the Ford Fusion, yet not all the engines were recalled. Ford told us this was a known issue, but we received no notification of this being a potential issue. We have taken our vehicle to Ford since we bought it new in 2017, and nothing was ever said. Now that the engine has the issue that is part of the recall, Ford would not take any responsibility for it and refused to help pay for the repairs. If the engine is doing exactly what the recall was for, then Ford should be held responsible for the repairs.
I have a 2017 ford fusion with a 2.0 ecoboost engine. First, I received service engine soon message on my car which was diagnosed as a misfire. Following that, a few days later, my car overheated on the way to my work. I checked the coolant which was low and added more. There had been no signs of leaking under the car at any time. I was able to drive the car home but by the time I got home the coolant was again very low. I had it towed to a Ford dealership where I was given the catastrophic news that it was due to coolant intrusion and I need a whole new engine that will cost $9,000 after folloeing the TSB. I have approximately 60,000 miles on it and Ford has refused to help in any way. I have had the oil changed as recommended since I bought the car used from a Ford dealership as certified pre-owned with approximately 14,000 on it and was never made aware of any coolant intrusion problems. Researching this issue, I find that this is a common and very serious problem. If the engine were to overheat it could cause loss of power and more concerning, an engine fire. If the engine caught fire I worry if I could get 2 toddlers out of their car seats in the back in time. This is a serious safety issue. If I lost power on the freeway due to overheating would we be rear ended endangering all of our lives? Ford has acknowledged this engine has a design flaw and have recalled the 1.5L engines and certain other 2.0 for the exact problem. This sets a precedent, and all these engines with this problem should be recalled and the engine replaced. The symptoms and end result are all the same. My car is still sitting at the dealership since I do not have any way to come up with 9,000. Nor can I drive it.
A D V E R T I S E M E N T S
- Denver, CO, USA