This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2017 Ford Fusion has 52,000 miles and needs an engine. Price of new engine and install 9,000. All service completed by Ford om required basis, but now needs an engine at 52K miles.
While driving my Ford Fusion to the Local Ford Dealer (Monday 7.1.2024) for the scheduled Oil change the check engine light came on. I informed the Service writer at the dealership upon arrival. He stated they can complete the oil change but, could not check that problem with the engine light coming on due to the fact you have to make an appointment to have the car serviced. At that time I did make an appointment for that service to have my car inspected for the following Monday (7.8.2024). on my way home the car started to run rough, like it was not running on all cylinders. On Friday 7.5.2024 I contacted an independent service mechanic took my car to an independent service mechanic. He ran a diagnostic test. he determined that coolant was leaking into cylinder #2, he stated it was due to either a broken head gasket or a crack block. The vehicle was taken to the dealer, by a tow truck on the same day. On Monday the Ford dealer diagnosed that coolant was leaking into cylinder #2, and it was determined that the engine needed to be replaced. The car has 119,000 miles. It is out of warranty. The vehicle was not repaired. The Service writer informed me that this is a common problem with the 1.5 Eco boost engine. He also stated that this has been a problem since 2014 engines. The Service writer referred me to the Ford Customer Service Department. I contacted the customer Service Department. The manufacturer was made aware of the failure. The Representative informed me that because the car is out of warranty, they would not do anything to help with replacing the engine.
I took our 2017 Ford Fusion in a couple of weeks ago for a service code showing we had a misfire on #2. We had the repair completed which included new plugs and coils. This past week, the car showed an alert that said the car was overheating. I drove it to the service center and the car gave me an alert that the computer had reduced power to lower the temp of the engine. The mechanic just called me and said that we have coolant in the cylinder. They said this is a known problem and that it is listed under TSB 22-2229 which superseded TSB 22-2133. I have called Ford and Ford dealerships and they sent me to this site to file a complaint. Their answer was that they couldn't fix it until the NHTSA told them to fix it--even though they stated they have seen a lot of these issues.
The contact owns a 2017 Ford Fusion. The contact stated that while her son was driving 55 MPH, the vehicle began to shake and vibrate, prompting the driver to pull over to the shoulder of the road and turn off the vehicle. The vehicle then failed to restart. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who determined that there was no compression in cylinder #2, resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 106,000.
I was driving the car and it started to overheat so I pulled over. I then drove the car to my home and it had a miss in the engine along with white smoke coming out of the exhaust. After getting home I checked the coolant and it was low so i filled it up and as the car sat there idling you could see the coolant disappear and the white smoke and rough idle. I could not see where the coolant leaked out on the ground. I also had to have the transmission replace at the dealership I bought it from due to transmission complete failure. Time to recall this make and model. 1. Engine, Transmission failure 2. Sitting along the highway in the middle of no where.. a woman, you can guess, not safe!! 3.Yes Transmission replaced by dealership and Engine confirmed by service center to have coolant in cylinders. 4. No warning lights at all for either. Only temp gage for overheating.
- Plato , MO, USA
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The check engine light began coming on. I took it to the mechanic to determine what may be going on, but he could not find anything. The check engine light continued to come on. Took it back in for deep-dive diagnostics. Service Charging System came on - randomly and intermittently - took it to two different mechanics. At this time problem was intermittent and not consistent. Three mechanics attempted to dive deep into the situation but could not find it. They ruled out the alternator and other issues they suspected. The coolant and Temperature lamps came on once. I immediately stopped driving and checked the coolant. Then, I had mechanics check the coolant and make sure all was good. I took it to another mechanic, and he said it was now throwing all kinds of codes. Took vehicle to local Ford dealership where I was told I needed a new motor and it was not covered by Ford. The cost would be over $13,000. Upon my own investigation, I found that this is a common and recurring problem with this motor. This vehicle has 94k miles on it. In 2022, we purchased it with 78k miles on it for my son to go to college in. Now, I am being told by Ford that the motor will cost more than the car actually did.
Engine light came on while driving on the highway with no other warnings or symptoms that could be noticed during standard operation. Vehicle was taken in to Ford for service the next day and it was discovered that coolant was leaking into cylinder #1 due to the design of the engine long block. Coolant intrusion into the cylinder was causing the cylinder to misfire, as well as engine overheating. If I had not taken the vehicle in for service immediately, overheating would have continued, leading to engine failure while actively driving. THIS IS A KNOWN ISSUE BY FORD AFFECTING SOME OF THEIR 2.0L ECO BOOST ENGINES. Ford issued a technical service bulletin (TSB 19-2346) for its technicians on how to diagnose and fix this defect in December 19th of 2019. Ford service told me the repair would not be covered in any extended coverage or powertrain coverage from the factory.
The contact owns a 2017 Ford Fusion. The contact stated that when the vehicle was started, the contact stated there was an abnormal amount of white smoke coming from the exhaust tips. The contact stated that the failure was persistent. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 45,000.
The contact's son owns a 2017 Ford Fusion. The contact stated that while her son was driving at 45 MPH, the check engine warning light was illuminated, and the temperature gauge increased to hot. Additionally, the contact stated that the vehicle lost motive power and failed to accelerate above 35 MPH. The vehicle was taken to a dealer where it was diagnosed and determined that the engine needed to be replaced due to a head gasket leak that caused coolant intrusion in the engine. The vehicle was repaired. The failure mileage was 94,000.
The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle was shaking and failed to accelerate above 40 MPH. An unknown warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into cylinder #2, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA Hotline. The failure mileage was approximately 70,000. The VIN was unavailable.
The antifreeze leaks into the engine due to a KNOWN manufacturer design flaw, is available to inspection upon request and appointment made. Mine and others safety are at risk due to the fact that if the engine seizes up while driving, could lead to a sudden crash. Problem confirmed by a local mechanic. Not been inspected by anyone else other than a different independent mechanic. The first sign of a problem is a check engine light, followed by a sputter in the engine and lack of consistent speed control, first appeared in February, and lead to 2 sets of spark plugs being replaced
The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, it was difficult shifting gear. The contact stated that the vehicle was slow to respond. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, and the contact was informed that the vehicle was experiencing transmission failure. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 17V427000 (Power Train). The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 153,000.
The vehicle has started going through coolant and the exhaust has a sweet smell. It has the 1.5 litre ecoboost that has an active recall. I believe this is the issue. We still owe more than its worth and cannot afford to have a known recall issue cost us our transportation. It is only a matter of time before it destroys itself. I previously owned a 2014 fusion 2.0 that blew the motor due to the same issue. I had to put a new motor in that car. We picked the 1.5 engine since there were no reported issues at the time of purchase in 2022.
The contact owns a 2017 Ford Fusion. The contact stated that the vehicle shook abnormally while starting. The check engine warning light was illuminated. The contact stated that the engine had previously been replaced. The vehicle was taken to an independent mechanic, who diagnosed that there was coolant intrusion into cylinder #2 and determined that the engine needed to be replaced for the second time. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 64,000. The repairs were made in August of last year but the mechanic stated an additional $8,200 is need for more repairs.
Check engine light was activated on my 2017 Fusion Titanium a week ago. Took car to the dealership on 5/25/24 and was informed that a coolant leak had caused a "milkshake" in the engine, which (as many others are reporting) now needs to be replaced--at a cost of $8000. Vehicle went out of warranty in late 2023.
The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact took the vehicle to an independent mechanic to be diagnosed. The contact was informed that the spark plugs needed to be replaced. The spark plugs were replaced; however, the following day the check engine warning light illuminated again. The vehicle was taken to the dealer where it was diagnosed with coolant leaking into the engine, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 51,000.
I recently experienced a problem with my 2017 Ford Fusion. The check engine light came on and the car was riding rough. I took it to a local mechanic and he determined that the spark plugs needed to be replaced. He replaced them and did a tune up and the car seemed fine. Two days later the check engine light came on again and the car started riding rough again. I took it back to the same place and he said one of the spark plugs blew again. He did some more research and found a TSB regarding my issue. Their is a known design flaw in these cars that were manufactured between 2017-2019 that allows coolant to leak into the engine. I made an appointment with a Ford dealer to confirm and I was told that my engine would need to be replaced. At this point, when I started the card, white smoke started billowing out of the exhaust and the coolant light illuminated. I have no choice but to replace the engine at my own expense since my warranty has expired. I did extensive research on this and found cases where people's cars have caught on fire. There are also reports of the car shutting down while on highways. Ford is aware that this is a design flaw but has not issued a recall. Thank you.
Coolant intrusion into cylinder 2 cause misfires and lead to failure 2.0L fusion platinum with 90,0000 miles Noticed low coolant level, sloshing novices behind the dash). Machine said the did hear any, I was quite loud for 6 months. Always on excel and sometimes waterfall sounds at stops. Flushed and replaced coolant. Pressure tested 40 min. Sloshing noises started 3 days later. Level Dropped again and caused a missfire. All plugs replaced. Pressure test overnight, no leaks or coolant drop per dealer. Sent home with a nice bill and statement saying nothing is wrong. Rep gets frustrated why I keep asking why and were is the coolant going. Recommended I buy an extended warranty plan. 3rd time same misfire. Called and told me there is coolant in the cylinder and is $9,500 to replace. I wish the customer could she the photos from the scopes. It-??s just hard to trust people The cars not worth that going to another dealer to trade in ??
HELP My vehicle is experiencing the 2017 Ford Fusion 2.0 EcoBoost coolant leak. Seems to be common among thousands of ecoboost engine since 2010. Proven engine defect & current class action law suite. My dealer wants $8000. That is a lot of money for us. To replace engine (May 15th 2024). Can you help with information, what should I do, signing up for Class action lawsuit. I-??m probably going to pay the $8000. Because dealer is refusing to cover cost and we are desperate to get vehicle back in use. Also my vehicle when VIN is ran shows no recall but clearly fulls into recall category"??" Confused on that. Can you please contact me with ANY help
2017 ford fusion se with roughly 70,000 miles blew its engine in route to Wisconsin from Illinois. Less than 1.5 hrs into the drive, highway, steady speed, sudden drop in speed and white smoke out the back. Immediately pulled off road and happened to be within minutes from a Ford dealership so I dropped it there. Today, [XXX] they advised that the engine rebuild + new turbo would be a 12,000 repair. The car itself is worth about $10-12k in good condition. This car has had no major issues and has been regularly maintained at a ford dealership. Regular oil changes and any repairs were done with Ford! Now, the 3rd cylinder has heavy scoring which is causing pressure issues and oil blowing out the dipstick. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
A D V E R T I S E M E N T S
- Lima, OH, USA