This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Ford Fusion. The contact stated that upon shifting into drive(D), the vehicle failed to respond. The power train warning light was illuminated, and a message indicating the gear shifter failure was displayed. The contact attempted to shift into park (P), but the gear shifter remained stuck in drive(D). The contact stated that she was able to manually move the shifter cable, and the vehicle shifted into park (P). The contact stated that the shifter cable bushing was replaced by a family member. The contact stated while driving from a complete stop and depressing the accelerator pedal after the part was replaced, the vehicle shuddered and hesitated to respond. The contact stated that the failure had been recurring while driving at various speeds. The vehicle was taken to an independent mechanic, where it was diagnosed, but the cause of the failure could not be determined. The dealer was notified of the failure and informed the contact that a fee would be charged for the diagnostic test and the repair. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.
Torque convertor weld studs fail the torque convertor will not be connected to the engine flexplate and the vechile will lose the ability to move, increasing the risk for a crash.
The contact owns a 2017 Ford Fusion. The contact stated that after shifting from the reverse position to the drive position the transmission would not go into gear and the vehicle would not drive forward. The vehicle was towed to the local dealer who diagnosed that the transmission cable bushing had failed and needed to be replaced. The transmission cable bushing was replaced and the failure was remedied. The manufacturer was not notified of the failure. The failure mileage was 89,000.
1. Gear shift jammed (from 3 months of owning my car, until now -4 yrs). 2. Stop Safely Now Caution Light on. Vechile stops, then shuts off, can't turn it back on until about 20 minutes, Maybe Transmission? I am highly displeased! The transmission started to kick when this "Stop Safely Light" appeared. I could have been in a car accident.
The contact owns a 2017 Ford Fusion. The contact stated that while the vehicle was parked, the gear shifter failed to operate as needed and the contact was unable to shift into the intended gear. The message to -??See Owner-??s Manual-?? was displayed. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the shifter cable bushing needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 80,000.
Shift cable bushing on the top of the transmission was found disintegrated upon inspection and only small remnants were found. Due to this issue, the cable was also found to be disconnected from the transmission. Prior to the inspection, a -??Shift Sys-?? and -??See Manual-?? error appeared on the dash screen with a yellow wrench while changing gears 3 separate times. The transmission then became stuck in neutral. This could cause myself or others to be stuck in a gear unable to safely leave their vehicles at their destination. This could also cause the reverse and leave myself or others stranded at their destinations. Research found that this same part and issue is under recall for all models 2013-2016 Ford Fusions. I believe this recall should be extended to the 2017 model as well. I have tended to the issue and replaced the part, using OEM part from dealer, within my vehicle to continue commuting safely.
Driving down the road transmission started shifting erratic people behind me had to slam on their brakes almost causing an accident as I had to pull over because it would not shift into the next gear. The vehicle only has 84,000 miles on it and I don-??t know how this is going to be safe to drive with my kids in the vehicle. I called to see if there is any recalls and they Said no. When I look it up online, there is many complaints, including torque, converter and transmission.
Failure to shift properly, RPM-??s increasing while transmission is changing gears. No warning lamps, messages. Symptoms increasing over a 3 week period. Took car to Ford Dealer on 7/15/2023; diagnostics done indicating failure of torque converter and transmission pump. As of today, 9/5/2023, car is still at dealership with no repairs made. Dealer says unable to get parts for repairs, and they have no idea when parts might be available.
The contact owns a 2017 Ford Fusion. The contact stated that while reversing from the driveway, the shifter knob linkage detached. As a result, the vehicle failed to move. The power train wrench symbol illuminated and went off. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred to the NHTSA Hotline. The contact stated that the failure was similar to NHTSA Campaign Number: 22V413000 (Power Train). The failure mileage was approximately 90,000.
The contact owns a 2017 Ford Fusion. The contact stated that the vehicle failed to operate properly after shifting out of park(P). The contact stated that the transmission warning light was illuminated. The contact had the vehicle towed twice to the dealer. The contact stated that on the first occasion the shifter cable bushing was replaced, and on the second occasion the cable was replaced. The contact stated that after the repairs the failure returned after shifting into reverse(R). The manufacturer was notified of the failure and informed the contact that the vehicle was not under recall. The contact was also informed that she would not be reimbursed for any prior repairs. The vehicle was not repaired. The failure mileage was 132,563.
The contact owns a 2017 Ford Fusion. The contact stated while driving 25 MPH, the vehicle made a beeping sound and independently shifted into neutral(N). The contact was able to coast the vehicle into a parking lot and shifted into park(P). The contact stated the vehicle failed to respond while shifting into drive(D) or reverse(R). The gear shift indicator light indicated that the transmission was in park(P). The power train warning light was illuminated, and a message indicating a transmission failure was displayed. The vehicle was towed to a transmission specialist, where the transmission shifter cable was replaced; however, the failure recurred 3 weeks later. The vehicle was towed to the transmission specialist. The vehicle was not repaired. An unknown dealer was notified of the failure. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under an unknown recall because the VIN was not included. The failure mileage was approximately 127,746.
Ford Fusion 2.0 is currently at 71,000 miles and experiencing signs of coolant intrusion. Rough cold start with white smoke coming out of the exhaust. Check engine light illuminated showing a P0301 code (misfire in cylinder '1'). Still trying to research a reputable dealer/repair facility that can perform the repair without any hassle. The engine is drinking about 1/4 cup of coolant per day as of writing this. This is a well-documented issue plaguing the EcoBoost engines and is a very costly repair, let alone very dangerous if left to fester.
The contact owns a 2017 Ford Fusion. The contact stated that when attempting to park the vehicle to refuel it, the gear shifter was stuck into drive (D) position. Additionally, the contact stated that the gear shifter was later stuck into park (P) position. The vehicle was towed to the dealer, who diagnosed that the transmission shift cable bushing needed to be replaced. The vehicle was repaired; however the failure persisted. The vehicle was not repaired. The contact stated that the failure was related to NHTSA Campaign Numbers: 22V413000 (Power Train), 19V362000 (Power Train) and 18V471000 (Power Train); however, the VIN was not included. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recalls. The failure mileage was approximately 79,921.
The contact owns a 2017 Ford Fusion. The contact stated while driving approximately 65 MPH, the vehicle started losing motive power. The contact depressed the accelerator pedal, and the engine revved but failed to respond as intended. The contact stated there was no warning light illuminated. The contact stated that she drove the vehicle off the highway and onto an exit ramp and eventually the vehicle stalled on the side of the road. The contact had the vehicle towed to a dealer, who diagnosed and determined that the transmission needed to be replaced. The contact then had the vehicle towed to a transmission specialist who replaced the transmission with a refurbished transmission. The vehicle was repaired. The contact stated that recently the transmission failed again, and the vehicle was towed to the local dealer who diagnosed the vehicle and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 120,000.
Similar to the 2016 Ford Fusion (June 10, 2022 / NHTSA CAMPAIGN #: 22V413000) The 2017 Ford Fusion also has issues with shifting gears. Vehicle has been locked in park and is unable to move.
The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the transmission warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that coolant had leaked into the engine and the engine short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that a Customer Service Satisfaction letter was mailed; however, the program had expired. The failure mileage was approximately 130,000.
The contact owns a 2017 Ford Fusion. The contact stated that upon start of the vehicle, the vehicle failed to move forward as the shift sys fault service required message was displayed on the instrument panel. Due to the failure, the vehicle was towed to a dealer where the contact was informed that the shifter cable bushing was defective and needed to be replaced. The contact's husband linked the failure to NHTSA Campaign Number: 22V413000 (Power Train). The manufacturer had been notified of the failure and was informed that the vehicle was not under recall. The vehicle had been repaired. The failure mileage was 101,413.
Due to transmission issues from what in hearing. The cars front end locked up while i was driving. I could not push the car out of the steeet. It is stuck in park. Luckily I wasn't on the freeway. But I was on a busy street and the police had to block the road.
While driving 2017 Ford Fusion, the car began to jerk violently. After a few feet the car would only rev and would not accelerate. The car was restarted where it went into gear but after a few feet it jerked into the next gear violently and then would only rev. There were no lights on at the time of incident. Car had to be towed to dealer where it would not go into gear at all and at time of drop off the ABS and Traction control lights came on. Car has 112,000 miles and has already had the motor replaced due to the coolant leak into engine block. Was taken to the dealer and diagnosed with failed torque converter, pump, and solenoid repair quoted $4900. New transmission quoted at $6100.
A D V E R T I S E M E N T S
- Prattville, AL, USA