This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that he had shifted the vehicle into park(P) and the brakes locked up. The contact stated that he thought that the parking brake was activated; however, the parking brake worked as designed. The contact stated that the warning light IP brake was illuminated along with the wrench symbol. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 66,000. VIN tool confirms parts not available.
The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2017 Ford Fusion. The contact stated that on several occasions when the brake pedal was depressed, there was a delay in responding, with the vehicle jerking. No warning lights were illuminated. The vehicle was taken to an independent mechanic however, the failure could not be duplicated. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) and related the failure to the recall. The manufacturer was not made aware of the failure. The approximate failure mileage was 76,000.
The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, she attempted to stop the vehicle however, the contact had to apply added pressure and pump the brake pedal multiple times to coast the vehicle to a stop. The brake warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the brake line was leaking brake fluid, and that the brake line needed to be replaced. The vehicle was repaired. The contact then stated that she received notification of the NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the dealer was contacted, and the contact was advised to call the NHTSA Hotline. The manufacturer was notified of the failure and the contact was informed that parts were not available for the recall repair, and informed that paperwork would be processed but no further assistance was provided. The failure mileage was approximately 112,252. VIN tool confirms parts not available.
The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving at an undisclosed speed, the brakes seized. The vehicle was towed to the dealer. The vehicle was not repaired. The failure mileage was 101,000. VIN tool confirms parts not available. The contact stated her and the mother in law traded in a different car, the dealer took the mother in laws name of the document and used the $5,000 and applied it towards this vehicle without permission.
- South Charleston, WV, USA
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The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulics) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that while her son was making a right turn and depressing the brake pedal, the pedal went to the floorboard but failed to stop the vehicle. The contact stated no warning light was illuminated. The driver was able to slow down the vehicle and park at a nearby parking lot. The vehicle was not drivable and was towed to the residence. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000. VIN tool confirms parts not available.
The contact owns a 2017 Ford Fusion. The contact stated while driving out of a parking space, the brake pedal was depressed, but the vehicle failed to respond. The contact pulled into a parking space and coasted the vehicle to the curb until it stopped. The message "No Brake Fluid", and a message regarding the parking brake were displayed. Additionally, the contact stated that brake fluid had leaked significantly onto the ground. The vehicle was towed to the dealer to be diagnosed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic); however, the parts to do the recall repair were not yet available. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and informed the contact that the part was not yet available, and that she would be charged for a rental vehicle assistance. The failure mileage was approximately 40,300. VIN tool confirms parts not available.
The contact owns a 2017 Ford Fusion. The contact stated that while driving approximately 35 MPH and approaching a stop, the brake pedal was depressed but the vehicle failed to respond. There were no warning lights illuminated. The contact continued to drive the vehicle to her residence. The contact's father checked the vehicle and noticed that the brake fluid was low and added brake fluid. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 76,776. VIN tool confirms parts not available.
The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, and the brake pedal was spongy. The brake pedal went to the floorboard. The check engine warning light was illuminated. The vehicle was towed to the dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that parts were not yet available. The failure mileage was approximately 82,000. VIN tool confirms parts not available.
The contact owns a 2017 Ford Fusion. The contact received notification of the NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the parts to do the recall repair were not yet available. The contact then stated that while driving at an undisclosed speed, she depressed the brake pedal to slow the vehicle however, she had to depress the brake pedal to the floorboard to stop the vehicle. The ABS warning light and the brake fluid warning light illuminated. Additionally, the contact stated that upon inspecting the brake fluid reservoir she became aware that the brake fluid level was low. The contact added two cans of brake fluid and then became aware of a brake fluid leak near the driver-??s and passenger-??s side tires. The local dealer was contacted, and an appointment was scheduled. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 119,000. VIN tool confirms parts not available.
The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulics). The contract stated that on several occasions while driving at various speeds, the vehicle was shaking with an abnormal sound coming from the rear of the vehicle. The battery warning light flashed on and off, and the check engine warning light illuminated. The vehicle was taken to an independent mechanic and the contact was informed that an unknown part needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unavailable.
The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulics) however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the brake pedal was depressed, and there was a loud screeching sound coming from the wheels. The ABS, Service Advance Trac, and Advance Trac warning lights were illuminated. Additionally, the contact stated that there was condensation under the front of the vehicle after the vehicle was parked. The contact also stated that while the cruise control was activated the vehicle decelerated with the service vehicle warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the brakes needed to be replaced. The vehicle was not repaired. The failure mileage was approximately 80,000.
The contact owns a 2017 Ford Fusion. The contact stated that the brake pedal was depressed to the floorboard with the low brake fluid warning light illuminated. The contact added brake fluid to the reservoir; however, the failure persisted. The vehicle was taken to a dealer and the contact was informed of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulics) however, the part to do the recall repair was not yet available. The contact was provided an estimate to repair the vehicle outside of the recall but declined to pay for the repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The vehicle was not repaired. The failure mileage was 62,598. VIN tool confirms parts not available.
The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed but the vehicle failed to slow as needed. The contact stated that the brake pedal was depressed and remained on the floorboard. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. VIN tool confirms parts not available. The failure mileage was approximately 106,000.
The contact owns a 2017 Ford Fusion. The contact stated while driving at various speeds, the brake pedal was depressed to the floor however, the vehicle failed to properly slow down as needed. There were no warning lights illuminated. The contact veered over to the side of the roadway. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
The contact owns a 2017 Ford Fusion. The contact stated that while the vehicle was parked, the vehicle failed to start. Additionally, while driving at an undisclosed speed, the transmission shifted out of gear unintendedly. The contact stated that the passenger's and driver's side windows failed to operate as needed. The contact also noticed excessive fluid underneath the vehicle. The contact related the failure to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The vehicle was taken to the dealer, who performed unknown repairs to the vehicle; however, the failure recurred. The manufacturer was made aware of the failure. The failure mileage was unknown.
The contact owns a?2017 Ford Fusion. The contact stated that while driving at 40 MPH, the brake pedal was depressed; however, the vehicle failed to stop immediately causing the contact to rear end the vehicle in front of her. The contact sustained injuries to her neck and back but did not receive medical attention. A police report was filed.The vehicle was taken to a brake specialist, who informed the contact there was no brake fluid in the vehicle due to a leak on the front brake flexible hose. The contact related the failure to NHTSA Campaign Number: ?23V162000 (Service Brakes, Hydraulic). The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.
The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving approximately 15 MPH, she heard an abnormal clicking noise as she depressed the brake pedal. The contact stated that the vehicle kept moving forward. The contact started pumping the brake and suddenly the vehicle lost power steering assist and became very stiff. The contact stated that the brakes, traction control, and Hill Start Assist warning lights were illuminated. The contact let the vehicle coast to a stop and turned the vehicle off and on and the power steering returned. The contact stated that the brake failure had become constant. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the failure was related to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) and parts were not yet available. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was 142,245.
The contact owned a 2017 Ford Fusion. The contact stated that while driving at approximately 45 MPH, he depressed the brake pedal to make a right turn when the vehicle failed to respond. The contact applied pressure to the brake pedal and pumped the brake pedal several times to slow the vehicle with no success. As a result, the vehicle skipped a bridge and then crashed into a building. The air bags failed to deploy. The contact sustained bruising to the chest that required medical attention. A police report was filed. The vehicle was towed to a tow lot and deemed a total loss by the insurance company. The contact then received notification of the NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The dealer nor the manufacturer was not notified of the failure. The failure mileage was approximately 84,000.
A D V E R T I S E M E N T S
- Santa Ana, CA, USA