This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Trunk keeps popping open on its own while driving. Has happened at ranging speeds between 5 and 60 mph, different hours throughout the day, Temps between 27 and 70 degrees F. The Key fob is in clear site, on its own no one holding or any chance of button being pressed. Has also happened while in park, car not running. Came outside and it's open, also no chance of key fob being pressed. Happens multiple times per day. Removed all objects from truck, nothing on inside pressing or near safety release or blocking latch. Duplicated with different drivers and passengers present.
When reentering the car after a grocery shopping trip, the rear passenger door would close but not latch. The catch for the latch moves freely but several attempts to secure the door failed. My husband tried several times to secure the door so we could leave the parking lot and drive home. Ultimately, because it is a hot, Sunday afternoon, he opted to sit in the rear passenger seat and moved our teen daughter to the front seat so he could hold the door closed on our drive home. We made it home without incident and he tried several more times once the car was parked to secure the door properly without success.
Driving on the highway at least at 65 mph, the car in front of me hit his brakes and went in to a complete stop. I did not have time to stop, I hit the car, none of the air bags deployed. The driver side door could not open because the frame of the car shifted. Right after impact a gush of liquid started pouring out. It was taken to the shop to get fixed but after a couple of days the car was deemed a total loss.
The contact owns a 2017 Ford Fusion. The contact stated that the headliner fell out of place in the vehicle. The vehicle was taken to the dealer (mid valley Ford dealer located at 201 ne polk sation rd, dallas, or) and the headliner was replaced but the failure recurred. The vehicle was returned to the dealer where it was diagnosed that the side curtain air bag was defective and needed to be replaced. The air bag was replaced, but the failure recurred. The vehicle was returned to the dealer where it was diagnosed that the mounting brackets were welded into the wrong position in the vehicle. The roof of the vehicle would have to be detached and re-welded into the correct position. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 32,000.
- Dallas, OR, USA
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- Rochester, MN, USA