This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Does anything actually happen when someone files a complaint with NHTSA" I submitted a complaint for a recall repair rembursment and was supposed to get a confirmation email but never did. My problem is my 2016 Ford Fusion has 2 recalls on it....I only found out about them when mine broke and I called the Ford corporate office that's when they told me to take my car to a Ford dealership and they would repair both recalls free of charge parts and labor...so that's what I did, however when I went to pick up my car they would not release it without making me pay $570.69 or they would hold my car hostage and put in my file that I refused the repair and would be financially responsible for any recalls on the car going forward. I called the corporate office again and they said they would escalate the issue to lithia and would take 6 to 8 weeks to get my money back. I just spoke to lithia and they said Ford denied that it was even a recall...which it is, the recall number is 18S20 which is exactly what broke....so I wont ever get my money back for a problem I had nothing to do with creating. So now here I am... Ford wont pay me back and neither will lithia Ford fresno ca 93710 so what is a consumer of a pos car supposed to do"!
There are 2 recalls on my car the mileage is 59000 and the shifter cable is the problem right now there is also a recall on the steering wheel. Apparently the whole [xxx] thing can fall off while driving....the only way I found out about the shifter cable is because mine broke...no notice was sent out and the reason for it and that is because they havent created a stupid bushing that wont break, the shifter is in park but the transmission is in neutral....I had to have the car towed home. Then the Ford corporate office told me of the recall...they also said there is no part issued yet even tho all 2013 to 2017 models have the same problem. Ford told me I would have to pay nothing because it's a recall. I took my car to lithia Ford in fresno ca because corporate instructed me to take it there and that was when they told me I would have to pay $580 out of pocket and will get reimbursed when Ford issues the right part...its been over 4 years and they still havent issued the right part so how long will it be till I get my money back"!"! if I get my money back, for a problem that is nowhere near my fault, lithia can fix it now but with the same part that just broke. They also said if I dont pay the $580 they would put in my file that I refused the repair for the recall and be completely responsible for all charges regarding the recalls...even tho I already am. I have never heard of a consumer having to pay out of pocket for a faulty part put in a new car! this cant be legal. Parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
I sent this to Ford company: Dear [xxx], I would like to address about my 2016 Ford Fusion problem that happened yesterday, July 4, 2018. I was driving from my grocery shopping when all of a sudden my car will not accelerate anymore and it was sliding backward. Not sure if sliding backwards was due to slightly uphill or another problem on top of car wouldn"T drive anymore. On my dashboard a wrench drawing appeared with a message ?refer to your manual?. this happened at the intersection of redwood pkwy and oakwood in vallejo ca. This was very dangerous. I put the car on park ?P" turned off the ignition and set the E-break with my lights hazard on. I had to call 911 to avoid accident. They sent a police patrol to escort me while my car is blocking the traffic. You see my car was bought brand new and only have less than 5K mileage. This kind of problem should not happened. I googled 2016 Fusion to see common problems and this is one of them. Your company must be aware of this, yet, it continue to happen. I hope Ford is not waiting for somebody to perish before taking actions, I had my car brought to Ford Lincoln fairfield ca. I am a single earner and starting today I have to take uber to get to park and ride since this is the only car I have. I want action from your company pertaining to this kind of problem. Thank you, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Car has broken down 3 times and has only 38000 miles on it. I have been without a car for a month because Ford can not figure out what is wrong with it. First time it was supposedly the catalytic converter which they replaced. Second time they tried to say that the part was bad so they replaced it again. It is again in the shop undergoing diagnosis. It has completely stopped/lost acceleration and turned off completely three separate times all while driving on the freeway. Ford Consumer Affairs is not addressing the situation at all. I have read that this is a common problem. It needs to be investigated so people aren't killed. Repair documentation is available if needed. Dates of breakdowns are 6/3/18, 6/10/18 and 7/2/18.
Similar to issues others were having with the throttle control placing the car into "limp" mode, it would appear that this is what happened yesterday as my wife was driving the car on a major highway near pittsburgh (376 West, near the split of 79 North/South) with me in the passenger seat, and three kids under the age of 9 in the back seat. Without warning, the car seemingly shut off or "throttled down" and began to shimmy and shake, losing most of its functionality. We were forced to pull to the side of the road, which we barely did, with vehicles speeding past at 4 lane highway speeds. The following day, I contacted Ford and explained the situation but was not told anything about this systemic issue. It was not until I discovered the issue on my own, that I learned about the fact that Ford has not issued a recall for the electronic throttle body control but instead a "customer satisfaction program" which was not communicated to me, to the best of my knowledge, until after we nearly lost our lives and I had to have the car towed. This issue is going to get someone killed (if it has not already happened) and it would appear that Ford fails to appreciate it. My vehicle has just over 18,000 miles on it. I own 2 Ford vehicles but won't be buying another.
The doors will not lock while im inside. You can easily open the door after you lock it from the inside. My children can open it while the vehicle is moving. They will not lock at all. Just on the outside. The front doors and back doors you can pull the handle and open the door becomes while the vehicle is moving. Please help with this issue I see no recall on my model I need this fixed asap. Its an accident waiting to happen.
My car barely picks up speeds I have to put my foot all the way down for it to catch speed. My radio only works on one station other station gives out lots of stacked
On November 25, 2016 at approximately 5:00 pm, my son opened the door with a defective child safety lock while the car was moving 65 mph on the highway in Maryland. After we quickly pulled over, we were unable to close the door as there was a metal piece blocking the closing mechanism. We called emergency road side services at 5:20 pm and was told a tow truck would bring us another car with an eta of 8:27 pm. Four calls were made up to 10:41pm to find out when the truck would arrive. We were consistently told there was a delay due to holiday traffic. The next morning at 8:03 am, another call was made to determine the status of the issue. We were told the fastest way to get a car would be to go to the local budget rental location but when we arrived we were told they could not give us a car because the computers were down. After multiple additional calls, the service promised to bring a car that afternoon. Finally, 21 hours after the initial call, a replacement car was delivered and the Ford Fusion with the defective child safety lock was returned. This was not only a serious hazard for my family, we lost a day planned with family for the holiday. As a former business traveler of 11 years, this was the worst car rental experience and I would like a full refund for the time, distress, and frustration this caused myself and daily. I shudder to think of what could have happened on that highway and I suggest you add a more thorough safety inspection of vehicles prior to renting them to your customers.
This a complaint about our Ford Fusion 2016. The problem has started couple months ago, while driving, and sometimes as we start the car, it ripple and kick and the check engine light and see manual light turn on and after 30 min. To an hour they turn off.the engine has completely died on us twice. We have taken the car to Ford once and they've told us that the problem has been fixed, but it's still doing the same thing after 2 weeks.this is a safety issue especially since my family, wife and 2 daughters, ride in this vehicle.the same problem happened yesterday, Sunday the 30th of October and we have taken the car in this morning.
While driving my 2016 Ford Fusion with approx 10,000 miles on the interstate I lost power, I had to coast the car to the side of the highway narrowly avoiding an accident. I restarted the car and exited the freeway, about 3 or 4 miles later it re-occurred.wrench light and engine light illuminated. Fords health check app reported 'urgent service required'. I had the car towed to the dealer.
Inserting key into ignition fuel pump would kick on occasionally, the doors wouldn't always unlock upon shutting car off, dash and radio delayed coming on at times upon starting, unlocking doors with key fob there would be static coming from back speakers, keyless entry would unlock but not always relock, a few times the key wouldn't start car there would be no reaction at turning over, dash would light up at times when no key was in ignition and car locked, heater would blow hot air then turn to cold as if A/C was on, one day battery was dead and had to jump it nothing was left on and car was locked.
I purchased a 2016 Ford Fusion SE brand new and after a week of owning the car I was driving down the road and the car jerked very hard, I had to check my rearview mirror thought someone rear ended me but no the car behind was some distance away. It slowed some while I had my foot on the gas but picked up speed shortly after. I ignored that figured it was no big deal. I was driving a few weeks after that occurrence in the city and the car made a reving up noise and I thought who car is that I continued to drive and noticed it was my car making the noise and the speed would not accelerate so I had to quickly hit my flashers so the cars behind me would know my car had stalled. I had to turn the car off and back on to get it to move. I called the dealer and brought it in they could not duplicate the issue or pull codes to find out why the car would not drive that day. This same scenario has happened to me on several occasions and once taken to the dealer they can not assist me. I have not made the first car payment and this car already giving my problems. I researched the car and noticed customers have been dealing with this issue for years now and Ford refuse to recall what seems to be a throttle issue and the car stalls out while driving the vehicle. I have a new car that I am scared to drive since there is no warning lights or signals when this will happen again it has already on 5 different occasions and noone seems to be able to resolve my issue which is very disappointing. I pray no one has to die or get hurt before this issue is addressed.
A D V E R T I S E M E N T S
- Madera, CA, USA