This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Coolant leaked into a cylinder due to a failed head gasket at 61,000 miles. Ford replaced head gasket, but the issue is due to poorly manufactured engine, and I had the same issue starting again at 99,000 miles. Ford refuses to fix engine since it is out of warranty, but the issue is due to poor manufacturing, not customer negligence.
Vehicle after every single time we refuel have to press gas pedal to start afterwards it keeps stalling until you gun the acceleration to pick up speed. Vehicle after that runs okay until the next time you fuel up.
I have this car with a coolanat leak into the Cylinder causing a misfire resulting in fuel/oil in cylinder and white smoke coming from the exhaust. i keep on having codes pop up and my cabin smells like burnt oil my kids are smelling this on a daily basis its bad for their health i know Ford knows about this problem. if my car catches fire because of the oil problem whos responsible, I've changed out spark plugs. coils. fuel injectors. all sensors. an nothing seems to work. when i changed my oil it looks like oil is flooding my motor an covering my entire engine an leaking everywhere its also a road hazard
The canister purge valve in this vehicle repeatedly goes bad. Since buying the vehicle in 2018, the purge valve went bad in 2019, twice in 2020 and last (although I-??m sure it will happen again) 2024. It throws the check engine light on and will just about die everytime putting gas into the car or when stopped for random periods of time. The vehicle uses more gas and you can literally smell the fumes escaping from the flapping gas tank lid. The smell is awful. I-??ve reported this problem to Ford themselves since the first issue due to their being multiple people online with the same issue with this vehicle. I thought the purpose of -??eco friendly-?? meant to not release harmful gases from the vehicle. Ford has zero cares of this issue. The odor is so strong which leaks inside the vehicle. It-??s made my grand kids sick on 2 occasions. Why this isn-??t a recall yet is beyond me. The repair cost each time has been a little over $500. I have ALL receipts of repairs. Does products have been placed on this vehicle. Although now I-??m second guessing my choice of the ford part and maybe should have went with an after market part. Because clearly Ford isn-??t concerned about the problem and fail to fix the canister purge valve so it isn-??t releasing harmful gases into our atmosphere.
- Burna, KY, USA
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I brought my ford fusion 2016 SE with around 84,000miles on it, into a local dealership for recalls I needed done, my car was running completely fine before that. Ford did a multi point inspection and I passed for everything besides tires and brakes which was expected! Not even 12 hours after getting my car back, my check engine light turned on.. I was so confused on how that was happening. I contacted ford again and they told me my coolant pressure was low but that wasn-??t even stated in my multi point inspection. Anyways I had to go to work the next day and my car completely stops in the middle of a main road & my car wouldn-??t accelerate. The person behind me almost slammed into my back end. I have never had a complaint about my car, I love my fusion. But after further research this is a very common problem with my specific model and year, so much so that there-??s an on going lawsuit for the coolant leaking because of the design of the engine, which can cause over heating, fires, and needing an engine replacement. I was completely shocked, because they didn-??t say anything about my coolant until I told them my car stopped driving in the middle of the road.. This is a serious safety hazard, and I don-??t have 9k laying around for a brand new engine that was fine before I brought it in, this is a recurring problem that-??s happening to so many ford owners. This seems very sneaky and dangerous coming from such a well known company I-??m so disappointed.
There is an issue with the (evap) solenoid/associated sensor that causes the vehicle not to restart at unexpectable intervals and the fuel delivery system is also affected during fueling and seemingly during acceleration, at least. The key was recently replaced and association between the problem and the key reading mechanism is unspecified. A power train affect/association is also likely component- that based upon information provided to consumer. I've heard similar problems with other Fords and in other conversations it has not been indicated to me that the models' component's failure is not problematic. It has not been stated how that is contributory to the increased collision risk associated with the brake component that is a current recall. It began prior to the key replacement which is in the dealer repair record and 4 weeks prior to this submission is listed as the incident onset date.
I purchased my car on 9/22/21 with 103,000 miles as well as opting into the extended warranty offer. Since then, I have had a LOT of issues. It was taken to the dealership on 8/1/22 due to an issue with acceleration; the car would stop operating while driving to a point where I-??d have to pull over, turn it off, then turn it back on. The check engine light would come on with code P0299. I had to pay for the repair since it was deemed it was a vacuum leak...which wasn-??t covered in my warranty. The issue returned shortly after, so my car returned to the dealership on October 3,2022. The diagnostics indicated I needed a new transmission, so I didn-??t receive my car back until November 19, 2022. Shortly after receiving my car back, I noticed coolant leaking to the bottom of the engine. There is also white residue on my spark plug in the first cylinder. I have just returned from the dealership to have my vehicle diagnosed (5/16/23), but I was told I have exceeded the mileage for the warranty coverage; to have my car diagnosed for the 3 issues, it would cost $199.99 each....and it may result in requiring a new engine....which would cost around $8,000. So essentially, I am now stuck paying a car note on a vehicle that has had several MAJOR issues not even 2 years into ownership.
When driving vehicle on warm starts, vehicle stalls and engine loses power. Warm start means any time vehicle was driven, turned off, and then restarted after less than 30 minutes of being turned off. For example, when fueling at a gas station, or making a quick errand into a store or fast food restaurant. One once occasion, vehicle also stalled after shifting to drive after an extended period of idling (approx. 20 minutes - was idling hoping to avoid stall when beginning to drive again). In general, vehicle will start (but may need a few tried before turning engine over), and idles at 500 RPM, rather than expected 1000 RPM. On acceleration, when vehicle reaches 2500 RPM or greater, needle drops to 0 and vehicle shuts off while driving. On some occasions, vehicle will also stall/shut off when decelerating as well (particularly in parking lots or instances when one may drive and stop/slow frequently). I took vehicle to mechanic and learned that turbo charger was leaking oil into throttle body - both were replaced by mechanic, but issues persisted. The vehicle stalls while driving, putting the safety of myself, my passengers, and other vehicles at risk in case of collision due to sudden stall. The vehicle has been taken to my local mechanic as well as the Ford dealership - in both cases I was advised that the check engine light was not on, and that there was nothing they could do until the light came on or vehicle was stalling consistently. The vehicle is now stalling consistently, however dealer informed they are not able to do anything because the engine light is still not coming on. The dealer did confirm they were able to reproduce the issue, and my local mechanic also confirmed reproducing the issue. These problems began on or around January 5, 2023 and vehicle was first assessed by local mechanic on January 11, 2023.
After a rear-end collision, my check engine light came on. I have been told it is due to a problem with the purge valve; however, the purge value is located in the front of the vehicle. I am concerned that a rear-end collision can cause this vehicle damage to the emission system that is coded incorrectly, or a rear-end collision can cause damage to the car's computer system causing it to throw faulty codes.
I've had my Ford Fusion for about 9 months now I have white smoke coming out of the exhaust. I asked was it the head gasket and was told no. I was told it was a cracked radiator, water pump and thermostat. Cost me almost $1,700. Only for the white smoke to come back a week later.
I've had my ford for almost a year and found that coolant was getting into my engine and causing it to overheat and went to get it checked out at a Ford dealership only for them to tell me I would have to buy a new engine I can't afford. I've been looking online at all the problems that could arise if I don't switch the engine like the car starting on fire in hot summer days and can't afford to buy a new car as I had to get a loan for it and can't even drive it much for worry of anything happening. It's my main source of transportation to work and without it I could lose my job. I can't afford to get a new car and another loan for that as well while paying for my ford's loan. I've tried to do research for a recall on the engine but nothing seems to be showing up and I don't know what to do but just keep driving the car and continuously filling the coolant waiting for the day my engine fails on me or it starts on fire and maybe my insurance will cover the costs. I really enjoy the car and have had other ford's before but for the dealership to sell me a car that would fail on me and have me pay more for an engine is not right. This isn't okay and I'm in a situation I can't get out of without being put more into debt with getting more loans.
When the car is going down the highway it will make a loud sound and the just shut off in the middle of traffic and some time it will not make a.sound, and it shuts off. This is a very dangerous thing to be happening on a highway. I have had several close call in which the person or people behind me had to swirl around me to keep from causing a major car crash. I have had my car to shut off on me several times before. I took it to have it checked out and the cause was determined to be within my fuel line, causing me to have the fuel tube replaced. As they where checking my car another Ford Fusion was having the same problem.
Car lost power and just cut off right on Railroad Tracks, managed to get it restarted, called dealership in my area, took it in. They stated their computer wasn't finding anything. After a heated discussion, I finally got the head mechanic to drive it and it did the same thing to him. He said new fuel pump, so it costs me $810, labor included, which I thought was rape. Just a ridiculous charge, but hey I'm at the mercy of them!!! Three (3) weeks later same thing happening, just cuts off, leaving me on highway at night. Took it back, they put another fuel pump on, no charge. Week and half later, Key Fob doesn't unlock doors, even after putting a new battery in. Tire Pressure FAULT came on and car continued to cut off, again leaving me in a very dangerous situation, but I GOT LUCKY. I took it back to the dealership and told them the Liability is on them. The Car is DANGEROUS and UNPREDICTABLE, "I do not feel safe in it" and they need to keep it until they can determine what is wrong and STOP playing a guessing game. I have read over 788 complaints about this vehicle and the same things are happening to other people. I will proceed with Attorney's, News Media and Insurance Companies if this is not rectified. THE CAR IS A DEATHTRAP!!!
Driving on internet highway at approximate 65 mph, the car shut off. I coasted to the roadside in heavy traffic. after many tries, the car restarted and got off the thruway and drove home. This car has 21907 miles on it. I made an appointment at Gary Crossley Ford in Kansas City, Mo. They told me it was a fuel faulty purge valve, and because the car with 21907 miles on it was out of warranty and would cost $870. I have since researched the purge valve and find that it is a pretty common event to shut the car off on crowded highways. This is a serious and dangerous problem. When I called Ford Dearborn to check if there was a recall, I was told it wasn't a problem.
I bought my 2016 Fusion two years ago with 75,000 Miles on the odometer. The first day it went into fail safe mode while in the passing lane. I had no engine power and had to pull over in traffic. Code P2111 Throttle body stuck open. I cleaned the throttle body and maf sensor with a $10 two pack of spray cleaner. My car now with 110,000 miles just did the same thing yesterday 5/17/21 while in traffic code P2111. I cleaned the throttle body again even though it didn't look dirty compared to the first time. My car shut down three times today while in traffic. Each time I had to pull over with no power shut off the car and restart the engine. I will replace the throttle body but believe this is very serious defect and should have never happened at 75,000 miles or even at 110,000. Very dangerous and scary to drive far from home knowing how much it would cost to be towed and have to pay a shop to repair. Kind regards, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
At approximately 125000 miles, the vehicle displayed the check engine light and was experiencing difficulty restarting after refueling. Local auto parts store code reader displayed etc P1450. Online research pointed to a faulty cannister purge valve. This fault and accompanying symptoms were outlined in recall # 18S32. This recall is not currently applicable to my VIN. Diagnosis performed by sanders Ford in swansboro, nc confirmed faulty purge valve.
Car began running hot while on interstate and immediately slowed to 40mph in 70mph zone. Barely made it off interstate without being hit. After waiting for over an hour and filling with water I was able to make it home before it ran hot again. Codes P1299 and P0303 are showing. When I called Ford I was told they have had to fix hundreds of cars with the same problem which is internal coolant loss, overheating, and misfire of cylinder #3. this costs thousands of dollars I was told. I just fixed a faulty purge solenoid and can't afford to pay thousands more on things Ford should have recalled!
A D V E R T I S E M E N T S
- West Hartford , CT, USA