This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Ford Fusion. The contact stated while driving 70 MPH, the vehicle failed to accelerate. The accelerator pedal was depressed, but the vehicle failed to respond. The contact veered off the roadway. The check engine warning light was illuminated. The vehicle malfunction message was displayed. The vehicle was taken to an independent mechanic, who referred the contact to the dealer. The vehicle was towed to the local dealer but was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 17V427000 (Power Train). The manufacturer was contacted and referred to the NHTSA hotline. The failure mileage was unknown.
Car has intermittent electrical issue that causes ECUs to reboot often times disabling safety systems such as ABS, Airbags, Collision Avoidance, Adaptive Cruise Control, power steering and power brakes. Ford dealer believes that it's a short in a wiring harness. They claim this issue has been seen in several vehicles like mine. Ford was able to reproduce the problem and recommends replacement of a wiring harness ($4k). To date, I have not had an accident, but do not feel safe driving the vehicle if the airbags and other safety systems become inoperable. Yes, all of the dashboard lights come on when this issue occurs - technician states that the whole computer system gets taken down. That's very uncomfortable when you are traveling at highway speed and no longer have safety system. Steering and braking do get impacted but are not inoperable. I can provide videos of the dashboard when these events occur.
I got into an accident around May 3rd. Roughly around 11 pm to 12 am. To inform whomever is reading, none of the issues I will list have happened prior to this event. At the accident my car would not turn on, and it would not lock. As well as a piece of the car had broke off. I took my car to Mike's auto body for repairs. When the person inspecting the car had reviewed what was wrong with my 2016 Ford Fusion, I was informed part of the issue was the starter. I was informed by Nick a staff member of Mike's auto body, that the piece was replaced. After I had picked up my car on June 6, 2023 as per the receipt from my payment. The first time the event happened was on around June 6th to June 20th (I know it happened on a rainy Tuesday or Wednesday anywhere from 7am to 8am prior to Thursday June 22nd.) My car flashed "See manual" on my dash board. The air bag light had turned on. My car would not accelerate, the brakes functioned at this point, but when I pulled off the road and parked my car shook. When I had turned my car off, took out the keys, and turned it on again the problem was "resolved" and I was able to continue driving to work. I had called the auto shop and eventually left my car with the auto shop to be safe. The next event happened on Thursday June 22nd at 4:10 pm after I had picked it up from the auto shop when Nick had informed me my car was safe and nothing was reading on the scanner. (I took a picture of the dash board to show the message) and turned my car back into the auto shop. To note, the brakes did not work during this time. The next time it happened was the first time I drove my car again after picking it up from Mike's auto shop. July 1st at 12:47 pm. The same stuff happened. I recorded on video what my car was doing. My car decelerate when my foot was still on the gas, the brakes were not working, hot air out of the ac, car shaking. It happened 10+ times today (7/15/23) after leaving the dealership to fix a recall I have several videos of
When driving my 2016 Ford Fusion, the Transmission Not In Park light comes on without any other warnings. This is unsafe because it stops accelerating. Most times I'm on the freeway. This is a safety issue that has been happening for about 2 years now. The dealerships tell me that they can't fix it because the safety issue does not occur when they have the vehicle and cant read any codes. One Ford dealership sold me a radiator and told me that was the issue. A different Ford dealership told me that it has nothing to do with the radiator. No one seems to be able to repair this safety problem that I am experiencing. Another Ford dealership told me that there is a recall but my VIN Number does not fall in that recall. How can I get my vehicle associated with the recall and have it repaired. I feel so unsafe driving especially in construction zones where I am unable to pull over. Once I coast across traffic to pull off the road I stop the engine. It starts right back up. This is unsafe. No vehicle should stop accelerating while driving. The service lady at the dealership where I purchased the vehicle stopped returning my phone calls. How can this safety issue be rectified as soon as possible. I feel very unsafe driving this vehicle.
I was driving my car on the interstate at 75 mph and had the cruise control on when the wrench light came on and the car started slowing down and losing power. I pulled over and shut the car off for a few min, started driving, and it did it again. A couple of mechanics I've talked to said it could be the throttle body positron sensor or the throttle body itself. I've had the fuel pump and fuel pump modulator and relays checked. I've also had the spark plugs checked and changed and the issue was still there. The car has a mileage of 71,000. The car is still not fixed at this time.
- Charleston, IL, USA
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When traveling on the freeway at 60mph and I take my foot off the accelerator the transmission does not down shift or slow down. A strange sound can be heard until I press on the brakes. The rear passenger seat belt does not retract sometimes.. there is a strange sound when turning the steering wheel.
The car shuts off while driving under the speed of 20 mph. It has happened 6 times in the last 2 months. The worse part was it happened on the interstate in the rain and I had to pull over quickly on to the ramp while an 18 wheeler was coming my way.
The contact owns a 2016 Ford Fusion. The contact stated that while driving at various speeds, the vehicle shuttered, loss motive power and stalled. The contact turned off and restarted the vehicle and the vehicle operated as designed. The shift to park message displayed on the instrument panel during the failure. Ken garff West valley Ford (4091 w 3500 S, West valley city, ut 84120) was contacted and informed the contact that the repair for a new electronic throttle body, as concluded by the contact after extensive research; was not covered under recall or warranty. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 59,000.
My friend aron was having an emergency when woke up at 4:00am to come to his help. After waking up with a redbull, I was then heading to the house at wich aron lives. I was unfortunately an to my surprise. Lost complete control of my 2016 Ford Fusion the steering wheel locked. As did the tires. And to my horrible experience of this car in motion then accelerated to 40 miles an hour. I was completely helpless as to redirect the car in motion to a safe path. I remember the Fusion was airborne after I was off the road hitting a ditch. The Ford flipped upside down. I sustained head injuries and back an as well. My arm was cutt up bad. Im now living with these scars for the rest of my life.
The contact owned a 2016 Ford Fusion. The contact stated that while driving at 25 mph, when the steering column locked up, causing the contact to drive off the road, the vehicle the independently increased in speed to 40 mph, and crashed into a ditch airborne. The vehicle landed upside down. During the failure, the steering wheel was unable to be maneuvered. There were no warning lights and the air bags failed to deploy. The contact suffered injuries to the head, left arm was cut deeply and elbow, elbow joint was injured, and a cut on the face. The contact was taken to the ambulance. The vehicle was towed to an impound lot. The vehicle was destroyed. The manufacturer was notified of the failure and advised that there was a recall on the steering. The vehicle was recalled for the steering column. A police report was filed. The failure mileage was 146,000.
At random times when the car is departing on city streets or highway, the car would stop shifting out of second gear. I would manually shift it to neutral then back to drive and it would drive normal through the first gear then shift to second gear and stay in second gear until I stop and repeat the process, first gear then second gear then stuck and repeat. No one has been able to find out what's wrong with my car's drivetrain system. Multiple certified mechanics have informed me to contact Ford for recalls on this car's powertrain system however Ford says they have no recalls on this model. This seems like a manufacturing defect and is a very dangerous problem since it happens unexpectedly at random time.
The contact owns a 2016 Ford Fusion. The contact stated that when the vehicle was in park, it accelerated forward and crashed into another vehicle without warning. The air bags did not deploy. No injury was reported. The vehicle was not damaged. The vehicle was towed to the seelye Ford (3820 stadium dr, kalamazoo, mi 49008) where the shift control cable bushing dislocated and needed to be replaced. The manufacturer was made aware of the failure and referred the contact to the NHTSA. The vehicle was not repaired. The contact stated that he researched the failure on-line and found an unknown recall in which the VIN was not included. The failure mileage was approximately 100,000.
Vehicle in motion on city streets and highways when vehicle began to stutter, not accelerate and stall then shut down. Check engine light comes on and goes off randomly throwing code P2111 for throttle body being stuck open. Happens intermittently without warning.
The contact owns a 2016 Ford Fusion. While driving approximately 70 mph, the vehicle suddenly decelerated. The contact coasted the vehicle to the shoulder of the road. An orange wrench icon and the words "check manual" illuminated on the instrument panel. When the vehicle was turned off and restarted, it resumed normal operation. The vehicle was driven to bartow Ford (2800 us-98, bartow, fl 33830) where it was diagnosed that the electronic throttle control system failed and needed replacement. The manufacturer was notified of the failure. The contact was informed that the vehicle was no longer included in technical service bulletin number: 16B32 or NHTSA id: 10109085 (vehicle speed control) because they expired. The vehicle was not repaired. The approximate failure mileage was 45,000.
I was driving down the highway and my engine lost power. My car would not accelerate. I could not even go the speed limit. The dealer had to replace the throttle body. Ford was changing these out through their own recall but that ended years ago. This problem is very popular over the Ford models and could wind up killing somebody when the engine cuts out. Ford is not standing behind the safety of their customers and I feel the NHTSA needs to step in and make this a mandatory recall. Someone is going to die from this and it is all across all their makes.
The contact owns a 2016 Ford Fusion. On several occasions, while driving with the accelerator pedal depressed, the vehicle failed to respond. The contact stated that the vehicle would then independently accelerate. The contact stated that the vehicle was sluggish on most occasions. Additionally, there was an abnormal nosing coming from the front driver's side wheel well. The vehicle was taken to Town & Country Ford (located at 5401 E independence blvd, charlotte, nc 28212, (704) 557-0596) to be diagnosed, but the mechanic was unable to duplicate the failure or retrieve fault codes. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 36,000.
The shift busing cable broke while I was in reverse backing out of a parking spot. When I went to put it in drive nothing would work. The car would not even go into neutral. There are lots of recalls on this issue for this specific car, but my VIN does not come up as one of them. I just purchased the car. I am a single mother of two young children. Christmas is around the corner. I do not have the money to fix this. This is a Ford issue that Ford needs to pay for.
Takata recall- I had on previous Ford Fusion. Tires, stability, wipers, ripped into I just bought two new tires August 2018. The car is under 9,000. Miles! the red one previous was 10, ooo, miles when I had to turn in lease, and pressured by a salesman. Plus they put on extra packages, and when I called, I said take it off, etc... they did not! I had trouble turning car at times(both) they have run off the road because of tires and other things. It was highway driving. Always.
When I was leasing this vehicle the power steering system assault light started coming on then piwer steering stopped working and I had no power steering at all. My transmission also failed. Ford dealer refused to fix it because I was over the lease mileage. I was sent home with the car without power steering and in need of transmission replacement. The mechanic told me to pay the 3.000 to fix it because I was risking my life. The manager said there was nothing he could do under the lease warranty. But it was a lease and I did not have the money for repairs. I later discovered 5 recalls for the car. I was only notified of two, steering and transmission. This was in the past few months when I no longer have the car.. accidents occurred before the steering completely failed. Both involved the car moving without accelerating. It was on a town street at a light both times. I was behind another car both times as well. My car insurance has gone up because of these accidents and I have severe back pain from driving all those months with no power steering. But I had no choice as a single mother working many different locations requiring daily travel. Also, I have to look back for the correct date of when I brought the car for service and was refused repairs by the Ford dealership mechanic department where I leased it, even though the issues were car defects. Therefore, I entered January of 2017, since it was either during 2016 or beginning of 2017 that these issues surfaced. Also, one of these accidents where the car moved without accelerating did mot involve a police report, only the exchange of insurance information. The car speed is not saving in the box below. I was coming to a stop in one accident and was stopped completely during another. This is my best recall of the information.
A D V E R T I S E M E N T S
- Snellville, GA, USA