This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact's mother owns a 2016 Ford Fusion. The contact stated while driving approximately 45 MPH, the vehicle lost motive power. Additionally, the vehicle failed to respond while depressing the accelerator pedal. The contact stated that the engine coolant temperature warning light was illuminated. The contact pulled over to the side of the roadway and turned off the vehicle. The contact restarted the vehicle and shifted to drive (D) however, the failure recurred. Additionally, the vehicle began to vibrate with an abnormal amount of exhaust coming from the exhaust pipe. The contact pulled over and had the vehicle towed to the residence where an independent mechanic diagnosed the vehicle and determined that there was a leak in the coolant system which caused coolant to leak into the exhaust system. The contact was not aware of what repair was performed. The contact stated a week later while driving the failure recurred. The vehicle had not been diagnosed or repaired after the failure. The manufacturer had been informed of the failure. The failure mileage was approximately 100,000.
The contact owns a 2016 Ford Fusion. The contact stated while driving 40-50 MPH, the warning message "Vehicle Overheating" was displayed. The contact veered to the side of the road to allow the vehicle to cool down and the continued driving; however, the failure reoccurred several times while driving. Upon arriving at her residence and parking the vehicle, the contact noticed that there was no coolant in the coolant reservoir. The contact refilled coolant reservoir: however, upon attempting to restart the vehicle, the vehicle failed to start. The contact stated that there was white smoke coming out of the exhaust. The vehicle was towed to the local dealer where it was diagnosed that the engine short block needed to be replaced. The dealer advised the contact that the vehicle could not be repaired under an unknown recall as the VIN was not included. The vehicle was not repaired. The vehicle was then towed to an independent mechanic who provided the same diagnostic. The vehicle was not repaired. The manufacturer was notified of the failure but did not provide any assistance. The failure mileage was approximately 175,000.
The contact owns a 2016 Ford Fusion. The contact stated upon starting the vehicle, the check engine warning light illuminated. The contact stated that the failure reoccurred intermittently. The dealer was notified of the failure and informed the contact that it was a known failure. The vehicle was not diagnosed or repaired. The vehicle was then taken to an independent mechanic where it was diagnosed that coolant was leaking into a cylinder, which reduced the amount of coolant and left a possibility for the engine to overheat. The independent mechanic also diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the repair was not covered under warranty. The failure mileage was approximately 63,180.
The contact owns a 2016 Ford Fusion. The contact stated that while driving at 35 MPH, a message stating that the engine was experiencing high temperatures illuminated on the instrument panel. The contact continued to drive the vehicle since he was approaching his residence. As the contact arrived at his residence, he opened the hood of the vehicle and noticed that there was no engine coolant; however, there was no evident coolant leak. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The approximate failure mileage was 52,000.
The contact owns a 2016 Ford Fusion. The contact stated that while driving at an unknown speed, the vehicle overheated with the check engine warning light illuminated. The vehicle was taken to the sterling mccall Ford dealer located at: 6445 southwest fwy, houston, tx 77074, where it was diagnosed and determined that the cooling chamber was cracked, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and stated that the warranty was expired. The failure mileage was approximately 73,000.
2016 Ford Fusion with: 99D 1.5 L ecoboost engine, 44W 6 speed auto transmission. Engine has lost power 3 times while driving within a period of 10 days. Engine remains running but will not accelerate and remains in "limp" mode until the car suddenly accelerates. No engine lights displayed. Dealer ran diagnostic tests without finding any problem and refused to investigate without a fault code. The next time loss of power happened, I was driving to the dealership to leave the car so they could keep the car and drive it hoping to get it to lose power. They kept the car and drove it a total of almost 100 miles over 3 days without it losing power. Dealer still reuses to investigate further without experiencing the problem and getting a fault code. I was told to come back if it happens again. I've been very lucky that when this happens it doesn't result in an accident.
A D V E R T I S E M E N T S
- District Heights, MD, USA