This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The engine failed as coolant leaked into cylinder 3 causing a misfire/malfunction. The check engine light came on intermittently along with an alert that said the coolant was over temperature, a week prior to the failure. I then took the vehicle into Tires Plus on Merle Hay Road in Des Moines Iowa where they did a full fuel system check and replaced the spark plug. At the time of taking it in, the warning lights mentioned above were not on. 3 days later the check engine light came on and wouldn-??t go off. The other warning light was still popping up intermittently. I then scheduled another appointment with tires plus to check out the car again. Unfortunately 4 days later I was driving the vehicle and all of the sudden the vehicle wouldn-??t accelerate properly. The engine was failing. I had the vehicle towed to West Side Auto Pros in Clive, Iowa where they determined that coolant had leaked into the engine. There is already a recall out for the ford fusion eco boost engine of my year. I am just looking to get it extended to my engine type as I do not have the eco boost. I have not had the vehicle inspected by a ford dealership but am happy to have it towed over there if it means that I can get a new engine. My safety was at risk because I was in the interstate when the engine began to fail. I barely made it off the interstate, and into a parking lot. I was at a severe risk of getting hit thanks to the bad engine.
The contact owns a 2016 Ford Fusion. The contact stated that on two occasions while the vehicle was parked, the check engine, ABS, parking brake, traction on/off, and power train warning lights illuminated. Additionally, the steering wheel became firm. The vehicle was taken to an independent mechanic where it was diagnosed that the electronic power steering module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 165,000.
I am writing to file a formal complaint regarding my 2016 Ford Fusion Hybrid, which I purchased in late June 2024. Despite the ongoing issues with my vehicle, it does not appear on the NHTSA recall list, even though many other Ford owners are experiencing similar problems. Recently, I encountered severe symptoms, including a persistent coolant leak and a puff of white smoke from the tailpipe. Initially, the dealership diagnosed the issue as a simple battery problem related to a cylinder 4 misfire. Following their advice, I spent nearly $500 on a new battery and diagnostic fees. Unfortunately, after driving the car, the engine light reappeared, indicating that the initial diagnosis was insufficient. Upon further inspection, the technician found a puddle of coolant on top of piston 4, which suggests a significant internal problem. This situation mirrors complaints from other Ford owners regarding their EcoBoost engines, even though my hybrid engine is not classified as EcoBoost. I am concerned about the lack of action regarding these issues, especially since they pose serious safety risks. Additionally, I have been informed by Ford that an engine tear-down is necessary to diagnose the full extent of the problem. If deemed not covered under my warranty, I will be responsible for $1,710 for the tear-down alone, with an estimated cost of around $11,000 for a new engine. As a college student with limited income from a part-time job, I cannot afford these expenses. I urge the NHTSA to investigate this matter and consider the broader implications for all affected Ford vehicles. I look forward to your prompt response. These unresolved issues not only threaten my safety but also potentially endanger others on the road. My repeated attempts to seek support from Ford have been met with inadequate responses, leaving me frustrated and without a clear path forward. I urge the NHTSA to investigate my case and consider a broader review of similar Ford vehicles
- Biloxi, MS, USA
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Engine replaced under recall in 2021 due to coolant intrusion issue. Replaced with similar faulty engine. This is a possible fire hazard. Ford will do NOTHING. Its unacceptable that an 8 year- old car needs a third engine. Worst service EVER. Putting my daughters life at risk.
Engine replaced under recall in 2021 due to coolant intrusion issue. Replaced with similar faulty engine. This is a possible fire hazard. Ford will do NOTHING. It's unacceptable that an 8 year-old car needs a third engine. Worst service EVER. Putting my daughter's life at risk
The contact owns a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the check engine warning light illuminated. The vehicle was able to restart however, the failure recurred. The vehicle was taken to an independent mechanic where it was diagnosed that the electronic throttle body had failed, and the engine needed to be replaced. The vehicle was not repaired. The vehicle was towed to the dealer where it was diagnosed that the battery had failed and needed to be replaced. The vehicle was repaired, however the failure recurred. The vehicle was towed back to the dealer where it was diagnosed that the electronic throttle body had failed, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 106,000.
Engine started to misfire at 70k miles, took to a shop and had to get an engine replaced. As a college student, a $7,000 bill put me behind in school. This is a common issue on the 1.5 and 2.0 ecoboost engine and Ford knows it's a problem, hints the engine redesign in 2019.
The car locked in Neutral but the gear shift is locked in Park. The bushel broke, which was a recall on my make and model but does not show when I search for recalls on my vehicle.
Ford has multiple bulletins for 2016 Fusion - EcoBoost Engine. Ford dealer did not address any of the issues upon numerous service visits. Despite engine light being on. Suffered catastrophic failure of engine resulting in loss of power while driving.
According to the Ford dealership, I am missing a piece of a gasket which is causing coolant issues. I was told that there was a flaw with the engine design on my vehicle wherein instead of repairing/replacing the gasket, an entire engine is needed- making my vehicle a total loss now. When questioned if this was the result of anything I did or could have prevented, I was informed that this was not anything I caused or could be avoided as Ford created a faulty engine design.
The contact owns a 2016 Ford Fusion. The contact stated while driving at an undisclosed speed, the coolant warning light illuminated, and the engine temperature became elevated. The vehicle was taken to an independent mechanic; however, the contact stated that after repairing the vehicle, the failure persisted. The vehicle was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact was advised to take the vehicle to the dealer for assistance. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair was not covered under Technical Service Bulletin: 16-0150. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 68,000.
Engine failure, water intrusion, they issued a recall for 2013 - 2018 1.5l and 2.0l, but not my vehicle. It's doing what they recalled. I have a appointment to get checked out and have recalls completed. There is a lot of people with this issue and no recall for their vehicle.
I was driving on the interstate when smoke started from the rear of my car and the engine started sputtering. the vehicle started to slow down in heavy traffic. I was caught in the traffic and could not get off the road, the temperature gauge suddenly moved to the red on the gauge and I could not see the back of my vehicle making it dangerous to pull off the interstate. II had my grandsons with me making this worse. I had the car towed to my fathers garage where he then did a compression test on all four cylinders and found #4 cylinder to be very low reading compared to the other 3 cylinders as well as a pressure test of the radiator which showed a large leak off. I had no warning or messages when this happened
A D V E R T I S E M E N T S
- Greensboro, NC, USA