This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated while driving 55-60 MPH and depressing the brake pedal, the brake pedal went all the way to the floorboard with a message displayed that the brake fluid level was low. The contact was able to veer to the side of the road. The vehicle was towed to an independent mechanic, where it was diagnosed that the front passenger's side brake hose was leaking and needed to be replaced. The vehicle was repaired. The contact later received a second notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) advising that the part was available for the recall repair. The vehicle was taken to the dealer, where the front driver's side brake hose was replaced. Additionally, the dealer informed the contact that the brake lines were severely damaged. The contact also stated that while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated to respond and made an abnormal loud sound. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 102,704.
The contact owns a 2016 Ford Fusion. The contact stated while the vehicle was at the dealer for an unknown recall repair, the contact was informed that the rear brake hoses needed to be replaced. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was 42,792.
The contact owned a 2016 Ford Fusion. The contact stated that while driving at approximately 20 MPH, the brake pedal was depressed but failed to stop the vehicle immediately. The contact exited the highway onto a residential street to park the vehicle; however, the contact lost control of the vehicle and struck a parked vehicle. The vehicle then drove over the sidewalk and crashed into a residence's sidewall. The air bags did not deploy. The rear doors failed to open, and the people within the residence came outside and assisted in pulling the children out through the rear windows. The contact and three minor children were not injured; however, medical attention was received on the scene from Emergency Medical Technicians (EMT). A police report was filed. The vehicle was towed to the body shop and was deemed totaled by the insurance company. The contact later received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The manufacturer was made aware of the failure, and a case was opened. The failure mileage was approximately 69,000.??
The contact owns a 2016 Ford Fusion. The contact stated while driving approximately 75 MPH, he attempted to slow down for traffic and felt as if the brake was not responding as needed. The contact stated that an unknown warning light was illuminated. The contact had the vehicle towed to an independent mechanic, where it was diagnosed and determined that the passenger-??s side front brake line had split along the length and needed to be replaced. The vehicle was repaired. The manufacturer had not been informed of the failure. The contact was advised by the mechanic that the failure was related to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The failure mileage was approximately 174,000.
The contact owns a 2016 Ford Fusion. The contact stated that the ABS warning light and the StabiliTrak warning lights were illuminated. The contact then stated that he received a recall notification of the NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) and notified the dealer of the recall and the failure. The contact was then informed by the technician that once the recall was completed, they should eliminate and turn off the warning lights. The vehicle was then taken to the dealer where the recall was completed however, the contact stated that after the vehicle was retained, the ABS warning light and the StabiliTrak warning light illuminated. The contact then stated that while driving at an undisclosed speed, he had to apply pressure to the brake pedal to stop the vehicle. The vehicle was taken back to the dealer where it was then diagnosed that the ABS sensor failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 172,182.
- Spencer, OK, USA
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The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealers; AutoNation Ford Marietta (869 Cobb Pkwy SE, Marietta, GA 30060: (770) 674-6077) and Wade Ford (3860 S Cobb Dr SE, Smyrna, GA 30080:(866) 847-5880) were made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2016 Ford Fusion. The contact received notification of the NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed but the vehicle failed to stop in a reasonable amount of time. The brake fluid warning light then illuminated. The contact stated that he applied added pressure to the brake pedal and the brake pedal extended to the floorboard and the vehicle rolled to a stop. Upon inspecting the brake fluid reservoir, the contact became aware that the brake fluid level was low. The contact added brake fluid however, the brake fluid leaked out again. The vehicle was taken to Pep Boys where it was diagnosed and determined that the brake hose needed to be replaced. The vehicle was repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 103,000.
The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 10 MPH and slowing for a traffic sign, she depressed the brake pedal which depressed to the floor board. The contact stated she saw that the "check brake" warning was illuminated. The contact stated that the vehicle rolled through the traffic sign and rolled off of the roadway and crashed into a tree stump. The contact stated the vehicle crashed into the tree stump on the passenger side front bumper. The contact stated that she was not injured. The contact had her brother help her push her vehicle back to her residence using his vehicle to push. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 146,000. VIN tool confirms parts not yet available.
The contact owns a 2016 Ford Fusion. The contact received notification of the NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that after his wife had started the vehicle, she had to depress the brake pedal to the floorboard to shift out of park(P). The brake fluid warning light was illuminated. The contact stated that the brake fluid had leaked completely on the floor. The vehicle was not drivable. The contact towed the vehicle to an independent mechanic, where it was diagnosed with needing both front brake lines to be replaced. The vehicle was not repaired. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 110,000. Parts distribution disconnect.
The contact owns a 2016 Ford Fusion. The contact stated that while depressing the brake pedal, the vehicle would not immediately stop, causing the braking distances to be extended. The cause of the failure was not yet determined. No further information was available. The manufacturer was notified of the failure, but no assistance was provided. The local dealer was not contacted or notified of the failure. The failure mileage was unknown.
The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated while driving approximately 35 MPH and braking for a traffic signal, she felt that the brake pedal had depressed closer to the floorboard than normal. The contact stated that the failure was intermittent. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the brakes were in good working order. The dealer advised the contact that she had to wait for a second notification from the manufacturer due in August. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 91,000. VIN tool confirms parts not available.
The contact owns a 2016 Ford Fusion. The contact stated while driving approximately 40 MPH, the brake line ruptured. The parking brake was applied but was inoperable. The electronic parking brake warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the brake booster needed to be replaced. The parts were on back order. The vehicle was not repaired. The manufacturer was contacted but provided no additional assistance. The failure mileage was approximately 200,000.
The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop immediately. The traction control warning light was illuminated, and the emergency brake message was displayed. Additionally, the brake pedal was pushing back while depressed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 135,300. VIN tool confirms parts not available.
The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and went to the floorboard. Additionally, the vehicle jerked and then unexpectedly stopped while the brake pedal was slightly depressed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owned a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The contact stated while her son was driving approximately 30 MPH a vehicle in front of the contact's vehicle was stopped in the lane making a left turn. The contact son's attempted to stop the vehicle and depressed the brake pedal to the floorboard. The vehicle crashed into the rear end of the stopped vehicle. The contact stated her son was not aware of any warning lights. The other vehicle was struck in the right rear fender and from the force of the impact was spun into oncoming traffic. The contact's front end of the vehicle was crushed by the impact. The air bags deployed. The son had sustained bruises on his left shoulder and face from the air bag and seat belt. A passenger in the rear driver's side seat had hit the seat and dislocated an elbow and fractured an arm from the impact with the seat. The police were on the scene and wrote a report. The passenger in the contact's vehicle was transported by ambulance to the emergency room. The contact's vehicle and the other vehicle were not drivable and both were towed away from the crash scene. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had experienced a failure. VIN tool confirms parts not yet available. The failure mileage was unknown.
The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The contact stated while driving approximately 30 MPH, the contact depressed the brake pedal to slow for a traffic sign and the vehicle failed to slow down as needed. The contact ran the stop sign and then had to pump the brake pedal to stop the vehicle. The contact stated no warning light was illuminated. The contact constantly had been adding brake fluid to the brake reservoir. The contact called a local dealer and was informed that the parts for the NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) were not available. The vehicle had not been repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2016 Ford Fusion. The contact stated while driving 30 MPH, the brake pedal was depressed and went to the floorboard. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who informed the contact that the brake hydraulic line needed to be replaced. The contact related the failure to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). Additionally, the air bag warning light was illuminated intermittently. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000.
A D V E R T I S E M E N T S
- Beaverton, OR, USA