The automatic transmission shifter cable, which connects the shifter knob in the cabin of the vehicle to the shifter lever in the engine which controls the gear selection of the engine (drive, neutral, reverse, park, etc.), degraded and became detached while the vehicle was in operation. This led to a situation in which the shifter knob in the cabin in the car became non-functional and the car was stuck in "drive" regardless of how the shifter knob was adjusted. In my specific case, I used the shifter knob to put the car in "park" but the car continued to move forward under engine power unless the brake or parking brake was applied. This created a dangerous situation where it was assumed the car was in "park" mode when in reality the car would still roll forward under it's own power. This is a known issue and existing recall for many Ford Fusions with a 2.5 L engine. My specific trim level (Ford Fusion Titanium) came equipped with a 2.0 L turbocharged engine which is not included in the existing recalls but was produced at the same facilities as the recalled vehicles and experiences the same exact automatic transmission component failure as is covered by the recall on 2.5 L engines. I have had to pay to have this component repaired (~$100) since this incident occurred in order to get the vehicle safe and operational again.

- Ann Arbor, MI, USA

Safety Recall # 18S20 Shift Cable Bushing was completed by dealer 03/05/2020 during a visit for new tires. There were no symptoms of gear issue at that time. On 7/30/2021 the Shift Cable Bushing (installed per recall) FAILED (less than 15 mths later). After parking car in a parking garage, put the car in "P" Park, the car was turned off, key removed, exited vehicle. The car rolled forward striking the parking garage wall in front of parking spot. Even though the dash & shift indicated the car was in PARK - it was not. No warning on dash. Called AAA that discovered the Shift Cable Bushing was missing causing the Shift Cable to be dislodged. Recall #18S20 was supposed to correct this issue. It did not. The front of my vehicle damaged. Ford redid the recall following day but the car needs auto body work. No response from Ford Corporate, which is in Manila Philippines.

- Marlborough, MA, USA