This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2015 Ford Fusion. While attempting to start the vehicle, the vehicle hesitated and stalled. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic who informed him that the #3 coil cylinder solenoid and the spark plug had misfired. The vehicle was taken to the local dealer where it was diagnosed that the vacuum pump needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was taken back to the dealer where it was diagnosed that the engine block was cracked. The vehicle was not repaired. The manufacturer was notified of the failure, but no additional assistance was provided. The contact was and referred to the NHTSA Hotline. The failure mileage was approximately 85,013.
The contact owns a 2015 Ford Fusion. The contact stated while driving 30 MPH, the vehicle stalled with the check engine warning light illuminated. The contact was able to veer to the side of the road. The vehicle was taken to an independent mechanic where it was diagnosed that coolant was leaking into the cylinders. The vehicle was then taken to the dealer where the contact was informed that the spark plugs needed to be replaced. The contact who is an independent mechanic, replaced the spark plug on four other occasions; however, the failure persisted. An unknown third dealer was notified of the failure and referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 75,000.
The contact owns a 2015 Ford Fusion. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The contact was able to start the vehicle after several attempts. No warning light was illuminated. The vehicle was taken to the dealer, and the mechanic stated that coolant was leaking into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and referred the contact to the NHTSA Hotline. The failure mileage was 135,000.
The contact owns a 2015 Ford Fusion. The contact stated that the vehicle was taken to the dealer for an unknown recall repair however, upon picking up the vehicle, the vehicle failed to start. The dealer diagnosed that coolant was leaking into the engine due to a warped cylinder head. The dealer associated the failure with an unknown recall; however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 110,000.
The contact owns a 2015 Ford Fusion. The contact stated while her son was driving at various speeds, the vehicle hesitated and shook upon depression of the accelerator pedal. The contact also stated that white smoke was coming from the engine but was uncertain if any warning lights were illuminated. The contact's husband inspected the vehicle and discovered a coolant leak inside the engine; however, he was unable to determine where the coolant leak was going. One day while her son was driving the vehicle, the failure worsened and the vehicle was towed to the residence. The dealer nor the manufacturer had been notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 100,000.
- Lorena, TX, USA
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The contact owns a 2015 Ford Fusion. The contact stated while driving 60 MPH, the message -??Vehicle Overheating" was displayed and the vehicle stalled. The contact was able to veer to the side of the road. The contact was unable to restart the vehicle after several attempts. The vehicle was towed to the dealer where it was diagnosed that the long block and the engine needed to be replaced. The dealer also informed the contact that it was a known failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to NHTSA. The failure mileage was approximately 82,000.
The contact owns a 2015 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle suddenly lost motive power with the low coolant warning light illuminated. Moments later the -??Low Power Mode" message displayed and the vehicle decelerated to approximately 5 MPH. The vehicle was later towed to the local dealer who diagnosed that the engine was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 111,000.
The contact owns a 2015 Ford Fusion. The contact stated that while driving the vehicle, the check engine warning light remained illuminated. The vehicle was taken to an independent mechanic who diagnosed that the engine cylinders were faulty causing coolant to leak into the engine. The vehicle was towed to the local dealer who confirmed the original diagnosis and informed the contact that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 108,000.
The contact owns a 2015 Ford Fusion. The contact stated while driving 40 MPH, the check engine warning light illuminated and the vehicle started to shake abnormally. The contact pulled over because the vehicle failed to exceed 40 MPH. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that coolant was leaking into the spark plug cylinders. The vehicle was not repaired. The dealer and the manufacturer were contacted and notified of the failure. The contact was informed that the vehicle was not under recall and that the repair would be an out-of-pocket expense. The failure mileage was 73,000.
We bought this car at the end of May 2020. When we bought it it had 48,000 miles on it. We have had this vehicle for 14 month and have religiously kept up on maintenance. Started having issues beginning of July 2021. Today, 7/22/2021 we received notice that the car needs a new engine due coolant leaking into the cylinders. We have only put 17,000 miles on this car. There is absolutely no reason for it to need a new engine.
Engine overheated on highway. Cracked engine block. Could have been hit by other vehicles. Short Block replaced by Ford dealer which I had to pay for. There were prior engine codes [usually P302]. A local auto repair shop replaced coils but wasn't able to find cause.
I purchased my used 2015 Ford Fusion with on 70,000 miles on it on a Tuesday, on the following Thursday the check engine light came on. I took it to a shop to be diagnosed and was told it just needed coolant. So they added coolant and the check engine light went off and everything was fine......but then the following Tuesday the check engine light came on again. I decided to take it to an auto parts store to be quickly diagnosed and the code showed up as P26ce (engine coolant pump-overspeed/air in system), I then checked to see if there was coolant still in the tank and noticed that the tank was completely empty. So I then took my car back to the shop the following day and they searched for the leak. They eventually found the leak in the thermostat housing. They showed me the thermostat housing and how corroded it was, they then had to order a new thermostat housing and let me know that the new part still wouldn't be a permanent fix, that in 70,000 more miles the new thermostat housing will become defective again because of corrosion. Ford should offer a permanent fix for the corroding thermostat housings!!!
A D V E R T I S E M E N T S
- Palm Bay, FL, USA