This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
This morning I got an engine coolant over heat message and my car over heated in a drive less than 10 minutes in cold weather. Coolant was checked a few days ago and levels were good. I checked after getting the message and coolant tank was completely empty. There was no visible leak where I had parked. Reading on to possible problems online, I read that this is a serious and known issue. My vehicle has always been serviced on schedule and this is not normal. 12-1-2020
The contact owns a 2015 Ford Fusion. The contact stated that the check engine warning light illuminated. An independent mechanic performed a diagnostic test and found a misfire on cylinder number 2. the contact replaced the spark plugs however, the failure recurred. The vehicle was taken back to the same independent mechanic to be diagnosed. The fault code indicated a misfire on cylinder number 2. the ignition coil was replaced however, the check engine warning light remained illuminated. The contact then took the vehicle to gullo Ford of conroe (925 I-45 S, conroe, tx 77301 (630) 539-1000) to be diagnosed. The contact was informed of a coolant and leak and that the engine needed to be replaced. The manufacturer was contacted and informed of the failure. The vehicle was not repaired. The failure mileage was 80,000.
8/15/2019 my son took my car to auto clinic of boca raton Inc.=computer diagnostic scan, no charge=replaced cylinder to ignition coil-total was $90.95(12month or 12,000miles lim. Warty.). on 10/24/2019 my son took my car to the grayco Ford of delray beach for recalls. Engine light was back on, they wanted $to find out Y the light was on. So my son left &on his next day off he took the car back to the auto clinic again. They did a diagnostic scan=free&this time=replaced cyls.1,3&4 ignition/coils= $272.85 this time mileage in & out was 53,473. My son mileage in for my car at grayco Ford of delray beach was 54,824 on 10/24/19. Motor was under warranty up until 60,000 miles. So I don't understand why they wouldn't of looked at that check engine light or the motor of my car for my son who was away at college in Florida for 3yrs. I bought that car in order for him to go to Florida and work and go to school lynn university to get his masters degree at 23 years old. I thought I bought a safe vehicle for his travels. My son got his normal oil change of every 3 months on 4/15/20@1:03pm. Engine light on after he left so he took it to the auto clinic again @2:05 they replaced spark plugs for $58.44 mileage in 58,325 in and out. He moved home to oh the check engine light on again! I took it to classic, mentor oh they tell me my Ford engine has a problem something warps inside a chamber and lets coolant go into the motor! they want $5200 to fix it. I called Ford&it's 2000 miles out warranty. They said can't/won't help w/ this well-known problem for 2013-2019 Fusion! I talkd to the grayco Ford of delray, very rude (david aliva) & boss very rude as well. I got a rude email, that they will not help me! even though the check engine light was on and it was under 60,000 miles! car sitting at mentor classic(since 08/20)they tell me it is a fire hazard to drive! I don't know what to do!
Earlier this year in February, vehicle was in motion and failed to accelerate. After another attempt was able to get car to accelerate and made it home. Car was shaking and smoke coming from tailpipe. Car was towed to dealership for diagnostics and was told I needed a new engine due to coolant leaking into engine. Had engine replaced and now 8 months later, I'm having the same issue. Car is shaking upon start and engine light is on. Ford hasn't declared a recall for this issue, even after multiple reports of this being a known problem.
- Crowley, LA, USA
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The contact owns a 2015 Ford Fusion. The contact stated that while driving at various speeds, the vehicle hesitated and stalled with the check engine warning light illuminated. The vehicle was taken to smith motor company Inc (359 state route 31 S, Washington, NJ 07882, (908) 835-8100) to be diagnosed. The mechanic determined that cylinder #2 and the engine failed and needed to be replaced. The vehicle was currently being repaired. The manufacturer was made aware of the failure and informed the contact that the vehicle warranty had expired. The failure mileage was approximately 51,000.
Car is around 80,000 miles and has coolant leaking into the cylinders. Previously I had some misfire codes coming through and had the spark plugs replaced. However, the car continued to rough idle and the engine light periodically would come back on. A few days ago the car informed me that the engine was overheating while driving on the highway. I refilled the coolant to the correct level and checked back the next day. The coolant was below the minimum line again so I took it to the dealership. This is when they dealership told me about the need for an engine replacement
The contact owns 2015 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle loss motive power while depressing the accelerator pedal. The RPM was redlined. There were no warning lights illuminated. The vehicle was shifted to park however, the instrument panel indicated that hill start assist was not available. In addition, the rear lights remained illuminated without depressing the brake pedal. The contact disconnected the battery for the rear lights to turn off. The contact had a certified mechanic to look at the vehicle and was informed that the throttle body surged causing the failure. The contact called tallahassee Ford (243 N magnolia dr, tallahassee, fl 32301) and was informed that the vehicle was not included in the manufacturer field service action: 13N03 (throttle body extended coverage). The manufacturer was made aware of the failure and informed. The failure mileage was approximately 128,000.
We have now experienced the identical defect in the engine in this car two times. Coolant is leaking into the engine causing it to fail the first time and now triggering check engine lights that the dealership states will require the engine to be replaced again meaning it will be the third engine in a 5 year old car with 55000 miles. The first issue occurred in April 2019. The car engine stopped while being driven on a Suburban parkway creating a dangerous situation to pull out of traffic. It needed to be towed to dealership. The engine had burned off all the coolant and when tested the dealership stated coolant was leaking into the engine and it would need to be replaced. There were 41,000 miles on the car so the engine replacement was covered by warranty. Since then we have driven the car 14,000 miles in 18 months on the new engine that was replaced. In September of 2020 the check engine light came on while driving on the highway. We took it to a auto parts store to download the code for the check engine light. It was P0300, an engine misfire. We took to a local shop to check it out. He diagnosed the same issue. He found coolant in cylinder 1 and it was 1/2 gallon short of coolant. He stated this is known issue and engine would need to be replaced. I shared it had already been replaced and he recommended taking it back to dealer that did work. I drove it to dealer and they confirmed the same issue with coolant in the engine and it would need to be replaced. This time, it's not under warranty so we will have to buy a new engine for $5K. I have requested Ford stand behind the replacement engine with 14,000 miles on it only to be told no, the new engine isn't covered. The car has 55,500 miles on it currently.
Engine starting rough then evening out. Took to dealership. Was told that coolant was leaking into cylinder making for initial rough idle. Service bulletin says to replace engine. We had them tear down the engine to confirm it was not a head gasket. Results negative. So, had the engine replaced for $6800
Engine ran rough on start up, check engine light came on, took car to Ford dealer who told me coolant was leaking into #3 cylinder and engine would need replaced, mileage on car is 64,441. It looks like Ford has a manufacturing defect in this 1.5 engine as my problem is not a isolated problem.
In Aug 2020 the check engine light came on in my 2015 Ford Fusion after it started rough. I brought it to the Ford dealership for service. They said the spark plugs and coils should be replaced (check engine code was P0303, cylinder misfire). A month later the same issue occurred again. Called the dealership and the service mgr said 'oh, there have been problems with the Fusion ecoboost engines. Coolant leaks into the cylinders and damages them. He said the design of the engine block has score grooves between the cylinders eventually causing the leak and corrosion to start. He then proceeded to inform me that the long block and head gasket would need to be replaced and the starting cost would $5,000+. but likely closer to $7000. Further he said Ford was aware of the issue but not recalling or covering the replacement cost. He said he had 8 other vehicles on the lot needing the same repair and even if they had the parts in stock, which they don't and it would take some time to get them, if would be 6 weeks to complete the repair. The replacement would be the entire engine which Ford has corrected the issue and removed the scored grooves. I have maintained my Fusion with the same Ford dealership and had all routine maintenance and care done there. This engine issue was there at the time it was manufactured and was a time bomb. I should not have to incur the expense or financial loss to replace the engine. If left unrepaired the engine will eventually cease and depending on where that occurs could be dangerous to me and surrounding drivers. I have parked my vehicle for now until the service manager lets me know what Ford will do, if anything. He said they might give me some help but I would have to cover most of the expense!!! I
After 5 years, head gasket leak into cylinder. Ford has acknowledged through several tsb's on this known issue. Ford has put out a customer satisfaction program to change computer setting to prevent this damage from occurring. This covers 2014-2017 Fusion models with 1.5L engines, however they left out some VIN numbers that the didn't think would have this issue. Mine has the exact issue as described in their tsb's and program. They didn't notify everyone which caused the damaged head gasket. They are not offering to warranty their defect and the damage done from that defect.
The contact owns a 2015 Ford Fusion. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated and the vehcile stalled. The vehicle was taken to the local dealer colonial Ford located at 126 federal rd #126, danbury, ct 06811, who diagnosed that engine cylinder #2 was defective, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but offered no assistance. The failure mileage was 126,000. The VIN was not available.
I have a 2015 Ford Fusion SE ecoboost currently around 76000 miles. About 2 weeks ago the check engine light turned on. The scan had reported a cylinder misfire due for a spark plug change along with a coil change. Made the replacements day after, check engine light was corrected. A week ago it overheated, coolant had disappeared, even after refilling the coolant at max the vehicle wouldn't register the coolant. No movement, not drivable. Got it towed to the nearest Ford dealership. Waited for almost a week for them to diagnose the car, come to find out my car is in need of a new engine. The technician said the coolant was being 'eaten by the engine' and there was no way to find out where in the engine was the leak. 'excessive moisture could cause the engine to combust if driven in this condition'. 'the engine was absorbing the moisture'. what I can't understand is how could this be a common problem in Ford Fusion ecoboost models and not be a manufacturer recall. If car was kept up with maintenance, and never brought up when getting serviced. There's no wear and tear damage it's a manufacture defect. A car engine should not last 5 years from being brand new to basically totaled car.. Ford should provide a recall. This is unacceptable. Even after contacting Ford they mentioned no coverage after 5 year power train warranty.
The contact called on behalf of his sister who owns a 2015 Ford Fusion. The contact stated that while his sister was driving, the vehicle shook violently and stalled without warning. The driver was unable to restart the vehicle. The vehicle was towed to an independent mechanic and was diagnosed that the new engine needed to be repaired or replaced. The vehicle was not repaired. The contact stated that he went to haag Ford sales Inc (405 E eads pkwy, greendale, in 47025) and was informed that a new engine was needed. The vehicle was not yet repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 82,637.
Car started leaking coolant in may, but no visible sign of leaking. Car never overheated and kept coolant at appropriate level. Car would occasionally misfire on startup and would have cylinder 1 misfire. One day car began to shake at highway speed and immediately slowed down and left highway. Took to Ford dealership and was told that coolant was leaking into combustion chamber and needed a new engine.
A D V E R T I S E M E N T S
- Laredo, TX, USA