CarComplaints.com Notes: Has the power steering started to show signs of failure in the 2014? Yeah, a little. Am I confident it will become a bigger problem over time? Yeah, a lot.
10.0
really awful
Crashes / Fires:
9 / 0
Injuries / Deaths:
4 / 0
Average Mileage:
56,404 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When my son was driving the vehicle the steering assist indicator light came on without notice at which time he was unable to easily steer the car. He managed to get the car into a nearby parking lot where we had the car towed to a Ford dealership service center. The dealer indicated that the steer gear failed and would need to be replaced. Even though there a regional customer satisfaction no 15R01, for the replacement of this gear, my repairs would not be covered under this program because the gear didn't fail as a result of fault bolts. I contacted Ford Motor Company and and experienced great customer service in dealing with the problem, at which time I was transfered to tj brewer (thomas), the general manager for the West market. I never spoke with tj as someone named mark answered and indicated that he would be happy to get things started for me and pass it along to tj. Mark was rude and belittling. He acted like I was trying to get a free handout and told me that my request for repair for the known steer gear failure has been denied. I asked to speak with tj and mark said that he had all of the authority to approve or deny my request and that no effort of my own would over-ride his decision. I asked him if there was any manager that I could speak with and he told me that they were all busy and he would have them call me back. I have not heard from mark, tj or his manager yet. I followed up with a call into Ford Motor Company again, where I my situation was handled expertly again but told that tj would be the last authority and have the final say on whether Ford was going to do the right thing or not.
Vehicle stationary, engine idling when "power steering assist" failure message appears, with subsequent loss of power steering. This has happened twice within 3 day, separate occasions, after driving on interstate for approx. 1 hr, same setting. Ford dealership was informed about it on the first occasion during a scheduled 80,000 mile maintenance, however they stated vehicle was ok, and ready to drive. Mileage at the time of first incident was approx. 80,947. Arrival mileage at Ford dealership was 81,043. On 7/13/16
Several times my power steering has shut off on me while driving almost getting me into an accident twice luckily this had yet to happen while driving on the highway as that could be fatal
Sudden power steering loss without any warning while driving in a straight line on a highway. Only warning was a message saying power steering failure please stop safely. Lost all ability to maneuver the car safely or safely transition out of traffic. Needed excessive strength to enable the car to turn and safely exit roadway.
I keep getting a series of warning indicators; up hill assist is not available, service advance trak, no power steering, no traction control, no ABS, and the no air bag lights come on. This comes on while driving at normal, low speed on regular roads, when turning and also at higher speeds when driving on expressways. This is dangerous especially because my power steering does not work! there needs to be a recall!
I started the car and had to warning lights come on. One warning for steering assist fault, and the other for service advancetrac. I read online that Ford is recalling cars same year and model for the same issues. But no recall for mine - why??
I started to experience harsh gear shift on December 13, 2015 every time I put the car in reverse. Also, when I reached 20mph and 40mph I felt the harsh gear shift and the car would jerk forward. I took my car to the dealership on December 14, 2015 and they said the mount for the transmission was broken. The technician wasn't there to check out the car in order to determine if it was mechanical or not, but they did the work on the car anyway and on December 16, 2015, the dealer called to say the car was ready. It was very obvious they did not test drive the car after supposedly repairing the mount because my car was doing the same thing, except worse. When I took it back the next day, the technician was there and said it is a mechanical problem. I asked for a loan since they said a part had to be ordered and they would need to keep my car for a few days and I was told I couldn't get a loaner. Instead, the dealer said my car was drivable and did deliver good customer service. It felt as though he was trying to take advantage and not take care of the customer. Then he proceeded to tell me there might be a further problem, but could not tell me what it was. I am extremely dissatisfied with Ford. I had the car since March 2014 and shouldn't be experiencing a transmission problem less than 2 years later. There was also a recall on the steering bolts and I didn't receive notification of the recall.
My son and his friend were driving his 2014 Fusion on a two lane road that makes a 90 degree turn to the right when his power steering went out. As he came to the turn he was unable to turn the wheel and the vehicle went straight and left the roadway. The vehicle struck a small tree and sustained minor damage to the driver's side front fender and the under carriage of the vehicle. An accident report was made. We were able to drive the car home without any power steering and I took it to the dealership the next day. The dealership informed me that there was no recall for the power steering assist and that the could put the vehicle on a computer to determine the problem. However, it would cost me $135 per hour for the diagnosis and it could take 2-6 hours. I was also told that if the power steering assist module needed replaced it would cost approximately $2,000. The vehicle has 50,000 miles on it at this time. I drove the car back home and contacted Ford customer service and customer relations. It has been past the 15 working day period for a representative to contact me and I have still hear nothing from Ford. Today I had the vehicle towed to a repair shop.
Difficult to control at highway speeds; the car seems to wobble/over correct frequently. The car is difficult to keep between the lines when it encounters even minor bumps in the road. I've brought these concerns to Ford and have been met with highly antagonistic responses. Ford neglects to acknowledge the issue and told me they test drove the car and were unable to replicate the issue. I don't feel safe driving my new car on the highway. Please help!
The contact owns a 2014 Ford Fusion. The contact stated that while driving at 70 mph, the vehicle stalled as the warning message 'transmission not in park' illuminated. The contact was able to restart the engine. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 35,700.
Engine or transmission knock. Steering knock from turning wheels all the way to the left and right. When in park, reverse, or neutral the knock behind the firewall is not heard. When it is in drive and stopped at a light or with the electronic ebrake on while the car is in drive there is a knock behind the firewall around the transmission area (location is close to the lower front of the center console area; where it is predominantly heard). It is not heard until you are in the car with the doors closed (no music on just the odd knock when stopped while in drive or in drive with the ebrake on). I had the engine checked for noise; mechanics at opelika Ford al stated it may be my fuel rail and fuel filter which may be causing cabling behind the firewall to rattle. If that is the case I should hear the hard knock while in reverse or park. They stated they tied both down including the cables to see if the noise subsided (took them ten minutes to do this which is quiet fast to access the fuel rail and filter when the area is tight to access in order to tie cables down). I also had the transmission checked; they stated nothing is wrong with transmission. I got it checked because of the knock and the transmission jerked hard into second and third gear. Also started to idle hard (this is around 21000 miles). They may have re-flashed the transmission but no mechanic came and spoke to me about it. I also asked for the transmission software to be updated. Not sure if they did that either. The car still idles a bit rough from time to time. The issue is still on going and I am in search of a "Ford certified mechanic" to actually show me what is wrong so it can be covered by warranty. Ford hq stated they do not keep track of information done on the cars it is local to the dealerships which is stupid. So how are their recalls done if they aren't required to keep track of problems?
On Wednesday, September 16, 2015 around 3:45pm I made a left turn at a stop light, going about 15-20mph or less, just taking a corner and the steering locked up and kept pulling to the left, I was unable to straighten the car up, luckily no one was beside me. I put the car in park and then back in drive, then I was able to continue. Very scary, that came out of no where.
The contact owns a 2014 Ford Fusion. The contact stated that while driving at 10 mph and making a right turn, the steering wheel became difficult to turn. The vehicle was taken to the dealer where it was diagnosed that the steering gear motor bolts needed to be replaced. The vehicle was repaired under NHTSA campaign number: 15V250000 (steering) however, the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 32,000.
The contact owns a 2014 Ford Fusion. The contact received notification of NHTSA campaign number: 15V250000 (steering) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
On 7/7/15 while on the 99 grand-parkway freeway my Ford Fusion suddenly started drifting and wasn't allowing me to turn back in the lane causing my car to spin out and lose control and crash into a barrier. Shortly after I filed a claim with my insurance and with Ford customer service on 7/11/15 claiming the power steering went out and a mechanical failure. Ford motor mentioned the general counsel would reach out in 15 business days and there were no current recalls on file. However, shortly after I filed that complaint Ford sent a vehicle recall regarding power steering corrosion (interesting timing). I have escalated multiple times to customer service and customer relations and still no luck or clarification of why I have not received a letter from general counsel.
The contact owns a 2014 Ford Fusion. The contact stated that NHTSA campaign number: 15V250000 (steering) exceeded a reasonable time for the recall repair. The dealer advised that the part needed was on back order and they were not aware when the part would become available for repair. The manufacturer was contacted. The contact had not experienced a failure.
The contact owns a 2014 Ford Fusion. The contact received notification of NHTSA campaign numbers: 14V597000 (air bags) and 15V250000 (steering); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2014 Ford Fusion. The contact received notification of NHTSA campaign number: 15V250000 (steering); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
A D V E R T I S E M E N T S
- Audubon, PA, USA