The contact owns a 2014 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Kingman, AZ, USA

The contact owns a 2014 Ford Fusion. The contact stated while driving at an undisclosed speed, he heard an abnormal sound coming from the rear wheels. After a visual inspection, the contact observed that the brake calipers seemed to be stuck in a partially closed position, causing excessive wear and tear to the rotors. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The contact repaired the vehicle himself. After investigating the failure, the contact related it to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic); the VIN was included, and the front brake hoses were replaced. The manufacturer was not notified of the failure. The failure mileage was 70,000.

- West Seneca, NY, USA

The contact owns a 2014 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated while driving at approximately 15 MPH and slowing down for a traffic signal, the brake pedal was depressed; however, the vehicle failed to slow down as needed and almost causing the contact to run the stop sign. The contact stated that failure was intermittent at first but became a more frequent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 212,000. Parts distribution disconnect.

- Hesperia, CA, USA

The contact owned a 2014 Ford Fusion. The contact stated while driving 35-37 MPH, he saw an animal on the road and depressed the brake pedal, but the vehicle responded with delay. There was no warning light illuminated. The contact swerved to avoid crashing into the animal, and the vehicle crashed into a telephone pole, then rolled over two times. The air bags deployed. The contact was able to exit the vehicle. The contact was examined by emergency units and was advised he had not sustained major injuries. The contact sustained whiplash, a laceration and bruise on the right knee, and a swollen neck. The contact was transported to the residence. A police report was filed. The vehicle was towed to a tow yard, where it was totaled. The contact later received a recall notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) that he related to the failure. The dealer was notified of the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 163,000.

- Canton, OH, USA

The contact owns a 2014 Ford Fusion. The contact stated while driving 65 MPH, there was smoke coming from the rear of the vehicle. The check engine warning light illuminated, and the contact was unable to stop the vehicle while depressing the brake pedal. The contact desperately depressed the brake pedal, but the vehicle would not stop. The contact down shifted the vehicle and pulled the activated the parking brake. The vehicle came to a stop. The contact shut off the vehicle and restarted the vehicle and drove to the residence. The vehicle was taken to an independent mechanic who replaced the brake pump however, the failure recurred several times. The vehicle was taken to the dealer and the contact was informed that the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 130,000.

- Stafford, AZ, USA

The contact owns a 2014 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated while driving approximately 30 MPH and slowing for a traffic signal, the contact depressed the brake pedal and the brake pedal started to vibrate. The contact stated that the vehicle failed to stop in a reasonable amount of time. The contact stated that the traction control warning light was illuminated. The contact had not taken the vehicle to a local dealer or an independent mechanic to be diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer had been informed of the failure. The failure mileage was 70,597. Parts distribution disconnect.

- Desoto, TX, USA

The contact owns a 2014 Ford Fusion. The contact stated that while driving at an undisclosed speed, an unknown warning light illuminated. The contact inspected the vehicle and noticed there was no brake fluid in the reservoir. Additionally, the contact stated that while driving the vehicle was overheating. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The manufacturer was not made aware of the failure. The failure mileage was 148,141.

- Clovis, CA, USA

The contact owns a 2014 Ford Fusion. The contact received notification of the NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the parts to do the recall repair were not yet available. The contact stated that he noticed fluid on the ground of his driveway. The contact then stated that upon inspecting under the hood of the vehicle, he noticed a drip located on the brake line. Additionally, the contact stated that on another occasion while driving at an undisclosed speed, the brake warning light illuminated. The contact stated that after coming to a stop, he depressed the brake pedal however, the brake pedal extended down to the floorboard. The contact had to apply pressure to the brake pedal to stop the vehicle. The contact notified the dealer of the failure, and the contact was provided an estimate for the diagnostic test. The contact was informed that parts were not yet available for the recall repair. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 84,000. VIN tool confirms parts not available.

- Chesapeake, VA, USA

The contact owns a 2014 Ford Fusion. The contact stated that while his wife was driving at an undisclosed speed, she depressed the brake pedal to slow the vehicle; however, she had to depress the brake pedal to the floorboard to slow the vehicle to a stop. The ABS warning light and the brake fluid warning light was illuminated. Despite the failure, the contact stated that his wife carefully drove the vehicle back to the residence. The contact then notified the dealer of the failure, and the contact was then made aware that the VIN was included in the NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The contact then stated that he was informed by the technician that parts to do the recall repair were not yet available and to temporarily place brake fluid in the reservoir until an appointment became available; however, the brake fluid continued to leak from the reservoir. The contact notified another dealer, and an appointment was scheduled. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 56,993. VIN tool confirms parts not available.

- Crestview, FL, USA

The contact owns a 2014 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal sound. Additionally, the brake pedal went to the floorboard while depressed. The low brake fluid warning light and the parking brake warning light were illuminated. The vehicle was towed to an independent mechanic, who determined that the brake hose was detached at the factory crimp. The vehicle was repaired. the contact related the failure to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The manufacturer was not made aware of the failure. The failure mileage was 165,000. The contact would like to be reimbursed for repairs costing almost $700.

- Charlotte, NC, USA

The contact owns a 2014 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V160000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Azle, TX, USA

The contact owns a 2014 Ford Fusion. The contact stated while driving 25 MPH and depressing the brake pedal, the vehicle failed to slow as needed. The contact desperately depressed the brake pedal, and the vehicle came to a stop. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 100,000. The VIN was not available.

- Lake Stevens, WA, USA

The contact owns a 2014 Ford Fusion. The contact stated that while stopped with her foot on the brake pedal, the brake pedal depressed to the floorboard, with the ABS warning light displayed on the instrument panel. Despite the failure, the contact carefully drove the vehicle back to her residence. The vehicle was then taken to an independent mechanic who discovered that the rear brake hoses were corroded. The dealer and the manufacturer were not notified of the failure. The vehicle was repaired. The failure mileage was approximately 97,000.

- Castlewood, VA, USA

The contact owns a 2014 Ford Fusion. The contact stated while driving 25 MPH and depressing the brake pedal, the vehicle failed to respond. The low brake fluid warning light and the brake warning light was illuminated. The contact engaged the electronic parking brake and veered to the side of the road. The vehicle was towed to the dealer, where it was diagnosed that the rear brake flexible hoses needed to be replaced. The contact had received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) which she related to the failure; however, the dealer informed the contact that the failure was not related to the recall. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 100,000.

- Virginia Beach, VA, USA

The contact owns a 2014 Ford Fusion. The contact stated that the brake pedal was spongy while depressed. While driving at an undisclosed speed, the brake line fractured. The brake fluid and brake warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact was referred to an independent mechanic who replaced the brake lines. The failure mileage was approximately 115,000. VIN tool confirms parts not available.

- Lorain, OH, USA

The contact owns a 2014 Ford Fusion. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate. Additionally, while at a stop sign, the parking brake seized. The parking assist warning light was illuminated. The contact related the failure to NHTSA Campaign Numbers: 18V471000 (Power Train) and 23V162000 (Service Brakes, Hydraulics). The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was unknown.

- Maysville, KY, USA

The contact owned a 2014 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) and requested to be removed from the recall distribution list as she no longer owns the vehicle. The local dealer was contacted. The manufacturer was not contacted.

- Boynton Beach, FL, USA

The contact owns a 2014 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Katy, TX, USA

The contact owns a 2014 Ford Fusion. The contact stated upon starting the vehicle, the brake pedal was depressed and went down to the floorboard. The contact's husband added brake fluid to the reservoir; however, the failure persisted. Upon inspecting underneath the vehicle, the contact's husband noticed that the brake fluid was leaking. The vehicle was towed to the dealer where it was diagnosed that one of the front brake hoses had ruptured and needed to be replaced. The vehicle was repaired. The contact later received a notice for Ford Campaign Number 22N02. The manufacturer was notified of the failure and provided partial reimbursement. The failure mileage was approximately 68,000.

- Loganville, GA, USA

The contact owns a 2014 Ford Fusion. The contact received notification of NHTSA Campaign Number: 22V011000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Lynchburg, VA, USA