CarComplaints.com Notes: The 2013 Fusion doesn’t have the same track record of power steering failure as the previous 3 model years. Of course, those owners said their steering failed at 60k–100k miles. So this appears to be a classic "wait and see" scenario.
In the meantime, there’s plenty of interior accessory problems to complain about. By themselves, each is a barely a blip on the radar. But combined, they give you that feeling of what the hell have I gotten myself into?
10.0
really awful
Crashes / Fires:
9 / 5
Injuries / Deaths:
3 / 0
Average Mileage:
62,895 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While I was driving at a slower speed around turns going uphill the power steering assist control light flashes on and then back off. It has done this at least 5 times
I had a recal done for my power steering in 2015 by a Ford dealership. I was told the repairs were honored for life. However, last Friday 09/04/20 I was driving making a left hand turn and my dashboard alerted me to know I had lost power steering and to contact my dealer. My vehicle was in motion and had I not stopped immediately I could have been in an accident and potentially lost my life. Once stopped the icon for power steering failure remained. I lost control of my vehicle and immediately slammed on my brakes to avoid getting T boned in a busy intersection. I had a family friend tow my car to my home. I called Ford corporate they stated they will not honor the recall repair. I asked for a supervisor to call. No supervisor has called. I can not drve my vehicle because without power steering it is all but impossible to safely steer and turn.
The contact owns a 2013 Ford Fusion. The contact stated that while driving at various speeds, the vehicle pulled to the left while depressing the accelerator pedal. While releasing the accelerator pedal, the vehicle pulled to the right but much harder. The contact indicated that the failure was more noticeable while driving at slower speeds. The vehicle was taken to the an independent mechanic who was unable to determine the cause of the failure. The local dealer hagen Ford located at 3980 North euclid ave, bay city mi 48706 and the manufacturer were notified of the failure. The failure mileage was 109,000.
The contact owns a 2013 Ford Fusion. The contact stated that upon starting her vehicle, the power steering assist and the service advance track warning lights illuminated on the instrument panel. The contact also stated that her high beams and her turn signals no longer operated as designed. The contact called the manufacturer where she was informed that her vehicle was not included in NHTSA campaign number: 15V250000 (steering). The dealer had not been notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 50,000.
Iissue 1) put the back seat down to get into trunk and it wont go back up due to the seat belts issue. Because I dont really use the back seat, I havent bothered to get it fixed and pay for it out of my pocket. 2) driving over 55 mph, car lost power steering. I see others have had same issues with these 2 components of the 2013 Fusion, yet no recall. This makes no sense to me.
- Freedom, NY, USA
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Was driving down interstate and steering quit. Was going straight and managed to continue. Checked and found there were recalls but Ford dealer said it didn't cover my vehicle. Paid $1200 to repair and still have a hard clunk when I steer left or right. Currently driving and heard noise from fuel tank and determined a canister purge valve malfunction. Saw there may be a recall but also haven't found it for my car. Can you update me on possible recalls if any apply?
The contact owns a 2013 Ford Fusion. The contact stated that while driving 70 mph, the service power steering soon warning light was illuminated. The contact parked and restarted the vehicle with the service power steering now warning light illuminated. The contact stated the steering wheel became difficult to turn. The contact called local eddie gilstrap motors Inc located at 207 S main St, salem, in 47167, (812) 883-3481, and informed the dealer of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was informed of failure. The failure mileage was 108,200.
While driving the power steering went out on the vehicle. It is believed to be related to an electrical issue that shuts down all windows, ac/heat, blinkers, gauges and radio. Several modules, including the power steering module were replaced by our mechanic and it did not solve the issue. A Ford tech looked at the vehicle and could not find the issue either. We have not had power steering for approx 2 months. The other electrical issues occur daily.
2013 Ford Fusion, pulled in my driveway and when I went back to my car I had no power steering. I had it checked by flood Ford of narragansett and they said the steering gear needs to be replaced $2132 and I fixed it. The dealership said this was the same exact thing as what's being recalled. This problem is exactly what the current recall is for but they said my VIN # has not been recalled. When are they going to include the VIN#'s that are actually affected by this problem they are recalling. My car matches the exact information of the vehicles they are recalling.this is extremely frustrating but nothing is being done and I see a lot of people with the same problems.
The contact owns a 2013 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering assist warning light illuminated. The contact stated that after starting the vehicle, the steering assist warning light illuminated and the steering became difficult to turn. The contact was quoted $1,877 to repair the vehicle. The vehicle was taken to robberson Ford (2100 ne 3rd St, bend, or 97701, (541)382-4521, to be repaired which was still pending. The approximate failure mileage was 105,000.
I just driving in my power steering just came on I brought it to get looked at it went off and came back on after a couple of weeks I was on the highway when it happened.
The bolt holding the steering wheel to the column loosened up causing the wheel to become loose and wobble causing play in the steering. It loosened gradually over time.
The contact owns a 2013 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle loss power steering assist without warning. The contact stated that the vehicle was difficult to steer. The vehicle was taken to tim short Ford (109 rockwood ln, hazard, ky 41701) to be diagnosed. The contact was informed that the rack and pinion needed to be replaced. The vehicle was repaired on 5-11-20. The manufacturer was notified of the failure. The failure mileage was approximately 101,145. Consumer stated VIN not included in recall.
The contact owns a 2013 Ford Fusion. The contact stated while driving at 5 mph, the steering wheel became difficult to turn. The contact stated the hill assist, ABS, traction control and traction off warning lights were illuminated. Kenny ross Ford South (3200 library rd, castle shannon, pa 15234), was contacted and informed of the failure. Upon investigation, the contact associated the failure with NHTSA campaign number: 19V632000 (steering). The vehicle was not diagnosed nor repaired. The manufacturer was informed of failure. The failure mileage was 84,000.
I go to start my car this morning to go to work and a steering assist fault light comes on, can't move steering wheel at all. I just drove it 2 days ago. No signs or any warnings that anything had been going wrong. I see there are recalls on this but not for mine car according to the VIN
Constantly getting a message on dash "power steering assist fault". occasionally a message about transmission comes up but too quick to read. See that Ford has done a recall on both of these items but haven't actually issued it yet. My VIN is not showing as one affected despite getting these messages. I am hearing some sort of noise that we can not identify and worry it is something with either one of these issues. Hard to describe the noise but replaced brakes and rotors thinking it could be that but the noise is still there. Worried this could cause a accident. Not sure why Ford does a recall but doesn't send it out when it is a known problem. Usually hear the noise while slowing. Message on dash is random but always while vehicle is in motion. Doesn't stay on long and happens at least 1-2 a week. Started back in December 2019
2013 Ford Fusion. I was driving downhill on freeway when power steering just stiffened up. I manage to get off at next exit. After I parked, shut off, then restarted vehicle the warning light came on. I had it checked by mechanic and they said the steering gear needs to be replaced $2500 this problem is exactly what the current recall is for but they said my VIN # has not been recalled. When are they going to include the VIN#'s that are actually affected by this problem they are recalling. My car matches the exact information of the vehicles they are recalling.
The contact owns a 2013 Ford Fusion. The contact stated that while driving at various speeds, that there was an abnormal noise coming from the steering rack. The vehicle was taken to jack demmer Ford, Inc.37300 Michigan ave, wayne, mi 48184 where it was diagnosed that the whole steering rack needed to be replaced due to the electric steering rack motor. The vehicle was not repaired. The manufacturer was contacted and the contact was informed that the vehicle was not subjected to any recalls. The VIN was not included in NHTSA campaign numbers: 15V250000 (steering), 13V232000 (steering), nor 19V632000 (steering). The approximate failure mileage was 115,000.
A D V E R T I S E M E N T S
- Mokelumne Hill, CA, USA