CarComplaints.com Notes: The 2013 Fusion doesn’t have the same track record of power steering failure as the previous 3 model years. Of course, those owners said their steering failed at 60k–100k miles. So this appears to be a classic "wait and see" scenario.
In the meantime, there’s plenty of interior accessory problems to complain about. By themselves, each is a barely a blip on the radar. But combined, they give you that feeling of what the hell have I gotten myself into?
10.0
really awful
Crashes / Fires:
9 / 5
Injuries / Deaths:
3 / 0
Average Mileage:
61,814 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Ford Fusion. The contact stated while driving 55 MPH, the steering warning light illuminated. The contact was able to drive to her destination and parked the vehicle. The contact stated upon restarting the vehicle, the steering wheel was locked. The vehicle was towed to the dealer where it was diagnosed that the power steering rack needed to be replaced and the steering module needed to be reprogrammed. The vehicle was repaired. Additionally, the contact stated that she would hear abnormal grinding sounds coming from the front end of the driver's side of the vehicle while driving and turning the steering wheel. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in the recall associated with the failure. The failure mileage was approximately 57,921.
The power steering was never a problem. I came back from a concert and tried to drive my car home and out of no where my hazards turn on, thought I just accidentally touched the button but that wasn't the case. A few seconds later the service power steering light came on and wouldn't stop making noise but I made it home okay. And then the next day when I started it, it didn't want to move at all and the message on the screen came back up and made a more urgent sound I guess you'd say, but there was never anything wrong with my car, it just stopped working in the middle of me driving home. My VIN number is [XXX] it just wouldn't let me put it in the other box. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2013 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist with the power steering assist warning light illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 19V632000 (Steering). The failure mileage was approximately 117,000. The consumer stated the airbag light is on in the vehicle.
Traveling approximately 40 mph power steering failed causing the car to jerk violently. Power steering assist fault displayed on instrument cluster. Have not taken it to a garage yet.
- Wheelersburg, OH, USA
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The contact owns a 2013 Ford Fusion. The contact stated while driving at various speeds and making a left turn, the vehicle would jerk to the opposite direction. The contact stated that he had to continually apply a lot of pressure to the steering wheel in order to regain control of the vehicle. The contact stated that no warning lights were illuminated. The contact stated that he then drove his vehicle to an independent mechanic however, the vehicle was not repaired. The contact was made aware of the NHTSA Campaign Number: 13V232000 (Steering) however, the VIN was not included. Neither the dealer nor the manufacturer was made aware of the failure. The failure mileage was 150,000.
The contact owns a 2013 Ford Fusion. The contact stated the steering wheel felt very loose. The contact stated no warning light was illuminated. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 147,329.
The power steering assist failed, and every ford dealer is refusing to fix it as a recall when it has been recalled. It is extremely unsafe to drive the car like this.
The contact owns a 2013 Ford Fusion. The contact stated that over the past few months, the steering wheel had become loosened and would move abnormally while driving at various speeds without warning. The contact had taken the vehicle to an independent mechanic and was referred to a dealer for assistance. The contact notified the dealer of the failure and was referred to the manufacturer. The manufacturer had yet to be notified of the failure. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 19V632000 (Steering). The vehicle was not repaired. The failure mileage was approximately 100,000.
My vehicle has every problem that has been reported and recalled, however my vehicle isn't listed on the recall list. Could this be a mistake" Could my vehicle oddly have all the same engine coolant levels, advance trac, power steering, engine overheating issues, as the ones recalled but not actually been recalled"
I was traveling with my family and a light came on the dash. I pulled over to check my manual and it said it was a power steering fault. Once I started my car again the power steering was completely gone and I had to drive 10 hours back home with no power steering which was extremely hard for someone who has never driven a vehicle like that. I seen online there was a recall for 23 ford fusions but of course mine isn-??t on the list. I found 177 complaints on this and I don-??t understand why this is not a recall. If this had happened while driving I could have been seriously injured or killed or harmed another life. Please take that into consideration!
The contact owns a 2013 Ford Fusion. The contact stated that while exiting a parking lot at a slow speed, the power steering failed without warning. The contact stated that excessive force was needed to steer the vehicle while driving home. The contact then called the dealer where she was informed that her vehicle was not included in NHTSA Campaign Number: 13V232000 (Steering). The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 98,000.
The contact owns a 2013 Ford Fusion. The contact stated while attempting to reverse out of a parking spot, the steering wheel became difficult to turn. The contact stated that the ABS warning lights was illuminated. The vehicle was not taken to a local dealer. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V250000 (Steering) however, the VIN was not included. The manufacturer was informed of the failure and informed the contact that the VIN was not included. The failure mileage was approximately 110,000. Consumer stated complaint can be closed problem was with the power steering.
The steering locked up 2 times. Had I been driving when this happened it could have caused a serious accident. The problem has not been inspected by anyone at this time. I received a Steering Assist Malfunction message both times when starting my vehicle. After shutting the car off and waiting a little while and then starting the car back up the message is no longer there and the steering seems to be fine. But again if this happens when Im driving it, it could result in a serious accident.
The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 25 MPH, the steering wheel became difficult to turn. The contact stated that the -??Power Steering Disabled-?? message was displayed. The vehicle was taken to a local mechanic where it was diagnosed with needing the power steering control module replaced however, the vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V250000 (Steering) however, the VIN was not included. The manufacturer was informed of the failure and confirmed that the VIN was not included. The failure mileage was approximately 120,000.
2.when it came on this time it said -??Power steering assist fault-?? see manual then shut completely off on me. I cranked it back up and it ran for about 30 seconds and shut off again. I cranked it up again and the wrench illuminated and stayed on so I drove it home and parked it Sunday. Now I am bringing it in to you all. It seems to be some serious power/electric issues going on with this car.
A D V E R T I S E M E N T S
- Mechanicsville, VA, USA