CarComplaints.com Notes: The 2013 Fusion doesn’t have the same track record of power steering failure as the previous 3 model years. Of course, those owners said their steering failed at 60k–100k miles. So this appears to be a classic "wait and see" scenario.
In the meantime, there’s plenty of interior accessory problems to complain about. By themselves, each is a barely a blip on the radar. But combined, they give you that feeling of what the hell have I gotten myself into?
10.0
really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
34,669 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
In March of 2024 I discovered that the passenger side front turn signal was not working. I assumed it was the bulb so I replaced it but the turn signal still failed to work. I took the vehicle to the Ford dealer where the vehicle was purchased new. Upon inspection, it was determined that a control module was the cause of the issue. I was informed that Ford no longer made the control module and the dealer would reach out to a vendor that sells used control modules for my vehicle. After several modules were obtained from a third party vendor, none of the modules would work for my vehicle. It was explained to me by the service advisor at the dealership that none of the modules were a match for my vehicle but with no clear explanation why. The lack of a functioning turn signal is not only a safety violation but it is also a traffic violation. I have contacted Ford Motor Corporation but they are unable or unwilling to address my issue. This vehicle is over ten years old but has less than 50,000 miles on the odometer. It is in excellent condition and has no other mechanical issues with the exception of the non functioning turn signal.
The contact owns a 2013 Ford Fusion. The contact stated that while driving at an undisclosed speed at night, the low-beam headlamps failed to adequately illuminate the roadway. The contact activated the high-beam headlights to see the roadway. The vehicle was taken to an independent mechanic and Auto Zone Auto Parts, where the headlamp bulbs were replaced several times; however, the failure recurred. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact related the failure to NHTSA Campaign Number: 12V553000 (Exterior Lighting) however, the VIN was not included in the recall. The failure mileage was approximately 111,000.
Although this vehicle is 10 years old it has only logged less than 17k miles (near new condition). A few months back it was noted that the backlighting on the console, steering wheel, interior door panels and overhead console were inoperative under non-daylight conditions. At night, it's driving blind from an instrumentation perspective. Controls cannot be located as they cannot be seen. This backlighting has a mind of its own. Upon entering the vehicle all the lighting in question lights up and then times out (?) Activating outside lighting (headlights) when you expect and need the backlighting, it just isn't there. Disconnecting the battery for 12 hours (reboot) did nothing to solve the problem. Personally, I believe the slap-happy lighting engineers went way overboard with warning and flashing lights on this vehicle. The lighting in question is there, not just when needed. Due to this over-engineering I refuse to pay shop labor prices to troubleshoot or replace parts on a premium vehicle. As this car has become the "Recall Queen" I feel it was placed on the market well before its time and as a consumer I'm now the guinea pig in the field. Never another Ford. NOTE: Uploaded file shows console section and backlighting is ON. Ignition is off and if car is started the backlighting eventually turns off. Activating the headlights the console and all other backlighting remains dead.
The contact owns a 2013 Ford Fusion. The contact stated that upon starting her vehicle, the power steering assist and the service advance track warning lights illuminated on the instrument panel. The contact also stated that her high beams and her turn signals no longer operated as designed. The contact called the manufacturer where she was informed that her vehicle was not included in NHTSA campaign number: 15V250000 (steering). The dealer had not been notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 50,000.
My car was apart of the headlight recall in 2013. After the fix the driver headlight was never the same. Recently that driver headlight went out when driving at night. To change a headlight it costs $30 per bulb and then a couple of hours of time to remove/replace the bumper at $160 an hour. In my case, it wasn't the bulb but the body module control which handles all the lighting in my car. The headlight is supposed to be at 12 volts, but was at a 9 volts and I'm told it finally shorted. I think this has to do with the headlight repair done years ago. This ended up being a $1000 repair. For a headlight this is a terrible build for consumers.
- Long Beach, CA, USA
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My 2013 Ford Fusion is experiencing an issue with the climate control system and the window controls. I have lost communication with the 'front control interface module', 'door control module a', and 'door control module B'. when this happens, my ECM displays the following codes, P193E: A/C clutch request signal, U0199: Lost communication with door control module a, U0200: Lost communication with door control module B, and U0256: Lost communications front controls interface module. This happens quite frequently, and it has happened when my car is in motion and when my car is stationary. Sometimes this happens when I start my car and sometimes this happens when I am driving. To be clear, I have no air conditioning, no ventilation, and I can not roll down my windows. To make matters worse, this seems to happen more frequently when the temperature outside is towards 90 or more degrees Fahrenheit. This means the interior temperature of the care gets to be very hot. In my experience, the only way to fix this issue is to disconnect the battery terminals and then reconnect them but this only offers a temporary fix to the problem.
Takata inflators I could not see headlight would go off and on and my steering wheel would shake uncontrollably came close to 3 fatal accidents every time things went wrong I was driving on the freeway me and my kids came so close to loosing our lives
Headlights going out so often! you need to remove the bumper in order to access switching these bulbs. This is costly in labor and Ford oem parts. When one headlight goes out it triggers them all to go out. Very dangerous if on a road trip or driving at night. Was sold a vehicle with my headlight pigtail plugs corroded. Estimate is $680 from Ford to fix my issue! $360 for just a headlight switch. There is a recall on some 2013 Fusion they claim a defective film however ive spoken to dozens of other owners on Ford forums at this point, who have my same issue with the headlight low beams going out within a year. Planning on getting together and filing a mass claim if they dont rectify my corroded equipment issue. Might have to steer people away from buying Fusion. I was pulled over for this too and nearly hit by speeding cars only to find out it was not even a burnt bulb.
Passenger headlight going out constantly. Need to take bumper off to replace the headlights, not a cheap or easy fix. I have come out of pocket to replace the set already costing me $136.50, 1 month later same headlight has gone out. Ford is quoting me over $200 for parts and labor and $99 just to look at it. My vehicle was manufactured in Sep. 23 2013. My headlights should have had a 6 year warranty and my new set has a 7 year warranty. Very disappointed that you have to go through all that work just to switch out a light bulb when its obviously a manufacturing issue with this vehicle.
November 2016 while I was coming from the grocery store my car suddenly stalled and completely stopped. I immediately started the car back up and drove for a good 2 minutes and it did the same thing, but this time I was in the street. After letting my vehicle sit for 15 minutes it did eventually start back up and drove smoothly. But that wasn't the last time my car would just suddenly stop. In December I took my car to the dealership for an oil change and told them what had happen to my car. The check my fluids and told me nothing was wrong (which was a lie). Everyday since November if I drive my car too much, it shuts off. If I am on the freeway in traffic, my car will just turn off. Now February, I received an error message (engine coolant over temperature) and my car will not move at all. Call Ford motor and was told my car wasn't included in the recall in regards to the engine, contact the dealership and I have to pay for it to be towed to them, because the part might not be included in my warranty. My car has 76,000. I do my oil changes and maintenance on time, and always go to the dealership. My car lights in the inside turns on while I'm driving without me even pushing them (creepy). My seat belt doesn't really restrain me and my seat doesn't really move back and forwards like it should.
The contact owns a 2013 Ford Fusion. When activating both the left and right turn signals, the signals failed to remain active until switching lanes. The signals turned on intermittently. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The approximate failure mileage was 62,000.....updated 07/05/16 the consumer stated the turn signals would intermittently turn off after 3 or 4 flashes before the turn was complete or a lane change. The dealer fixed the issue on 05/16/16.
The contact owns a 2013 Ford Fusion. While driving approximately 70 mph, the exterior and interior lighting shut off. After driving a little further, all the lights illuminated again; however, the failure recurred. The contact took the vehicle to the dealer where it was diagnosed that there were no failures. The manufacturer was not made aware of the failure. The approximate failure mileage was 16,000.
The mechanism that cancels the turn signal after completing the turn is malfunctioning. Intermittently the turn signal will cancel prematurely, potentially causing the driver to turn into the path of an oncoming vehicle which thinks the driver is not tuning, because the turn signal is not flashing. The condition sometimes appears after applying only very slight input to the steering wheel, or applying no input at all, while stopped at a traffic signal for instance.
Whether moving or stationary, the vehicle turn signal will intermittently turn off after 1 or 2 blinks before the steering wheel is moved. This seems to be a random but dangerous problem in traffic. Dealer claims not to be able to replicate this problem but the manufacturer has modified the turn signal mechanism in later model years
Low beam head light passenger side has dimmed reflective surface appears cloudy as per recall 12C27 was originated to address, this vehicle conforms to this recall's manufacture date of October 04-2012 and at the affected facility of hermosillo, Mexico, the dealer was contacted yet refuses to honor the repair stating that my vehicle is not affected by this recall!
The contact owns a 2013 Ford Fusion. While driving 35 mph, the accelerator pedal was depressed, but the vehicle hesitated and lost power. The contact mentioned that all the warning lights, gauges, and meters on the instrument cluster failed to function. In addition, the contact stated that the low beam head lamps were activated but were dim. As a result, the contact's visibility was diminished. The failure recurred on numerous occasions. The vehicle was taken to a dealer multiple times. The technician diagnosed that the clutch, transmission, and the computer needed to be reset. The vehicle was repaired; however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was 18,000.
While driving my 2013 Ford Fusion I suddenly lost power steering control. There were two alarm messages service advance trac and hill start assist unavailable. This is the second time this has happened with this car. The first time was in 2014 and davidson Ford of watertown NY fixed the issue then.
Started up the vehicle in the morning after sitting all night, buzzers, warning lights and messages popped up on the instrument cluster. "hill assist not available" "service advance trac" two light are also illuminated, traction control and stability control. The short 3 flash signals work but the sustained flash will not, the signal will flash once and shut off. The biggest safety concern is the power steering assist does not work. It will actually jerk the steering wheel in the opposite direction! unfortunately I had to drive the vehicle 40 miles to work. It grinds and pops as the wheel is turned like it is trying to rip the tie rods loose. I am automotive savvy and felt I could handle driving it, however if my wife was to drive this vehicle I would fear there would've been an accident.
A D V E R T I S E M E N T S
- Yuba City, CA, USA