CarComplaints.com Notes: The 2013 Fusion doesn’t have the same track record of power steering failure as the previous 3 model years. Of course, those owners said their steering failed at 60k–100k miles. So this appears to be a classic "wait and see" scenario.
In the meantime, there’s plenty of interior accessory problems to complain about. By themselves, each is a barely a blip on the radar. But combined, they give you that feeling of what the hell have I gotten myself into?
10.0
really awful
Crashes / Fires:
4 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
65,394 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Ford Fusion. The contact stated that while starting the vehicle, the check engine, ABS, air bags, PCM, and several other unknown warning lights illuminated. The "Engine Coolant Over Temperature" message was displayed. The vehicle was taken to an independent mechanic and the dealer, where it was diagnosed with a coolant leak, but the contact was unaware of what needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Numbers: 12V551000 (Engine and Engine Cooling) and 17V209000 (Engine and Engine Cooling); however, the VIN was not included in the recalls. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 171,000.
The contact's employee owned a 2013 Ford Fusion. The contact stated that while the employee was driving at an undisclosed speed, the brake pedal was depressed and went to the floorboard. No warning light was illuminated. The brakes failed to stop the vehicle immediately, causing the employees' vehicle to rear-end another vehicle. No injuries were sustained, and no medical attention was received. A police report was filed. The vehicle was towed to the tow yard, where it was deemed totaled by the insurance company. The employee later received notification of NHTSA Campaign Number:?23V162000 (Service Brakes, Hydraulic). The manufacturer was made aware of the failure and?advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was unknown.
The contact owns a 2013 Ford Fusion. The contact received notifications of NHTSA Campaign Numbers: 17V209000 (Engine and Engine Cooling) and 23V162000 (Service Brakes, Hydraulic) however, the parts to do the recall repair were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brake, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2013 Ford Fusion. The contact stated while driving at various speeds and depressing the brake pedal, the brake pedal went to the floor. The contact stated that while driving 65 MPH and depressing the brake pedal, the failure reoccurred. The vehicle jerked and failed to respond. The contact exited the highway and continuously depressed the brake pedal, but the brake pedal failed to respond and continuously went to the floor. The contact was able to drive to the residence. The contact stated upon pulling into the driveway, the messages "Brake Fluid Low" and "No Brake Fluid" were displayed. The contact stated that upon towing the vehicle to the dealer, she noticed a trail of brake fluid in the driveway. The contact had received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer diagnosed the vehicle and determined that the failure was related to the recall and informed the contact that she would be charged a repair fee because the recall parts were not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 63,000. VIN tool confirms parts not available.
- Nashville, TN, USA
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The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 40 MPH, the brake pedal was depressed; however, the vehicle failed to slow down as needed. The contact observed a grinding sound while the brake pedal was depressed. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the brake pads needed to be replaced. The vehicle was repaired; however, the failure reoccurred several times. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulics) however, the part to do the recall repair was unavailable. The manufacturer was not notified of the failure. The failure mileage was unknown.
The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that while coming to a complete stop, the brakes made an abnormal sound. The traction control system warning light was illuminated. Additionally, the contact stated while driving over a bump, a message indicating that Traction Control Unavailable was displayed. The local dealer was not contacted. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 10 MPH and depressing the brake pedal, the vehicle inadvertently accelerated. The contact veered into a parking lot where the contact pumped the brake pedal until the vehicle stopped. There was no warning light illuminated. The contact observed a moist patch underneath the front of the vehicle after moving the vehicle. The contact also stated that the windows failed to operate after the power window button was depressed. Additionally, the A/C unit was inoperable. The vehicle was taken to a dealer several times to be diagnosed; however, the mechanic was unable to determine the cause of the failure. The system was reset. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
The contact owned a 2013 Ford Fusion. The contact stated that while driving at 70 mph, the brake pedal was depressed and the pedal remained floored. The vehicle collided with a parked vehicle and then the vehicle was stopped in a ditch. The air bags deployed. The contact sustained right shoulder injuries and received medical attention. There was a police report taken. The vehicle was towed to a salvage lot where it was deemed destroyed. The contact administered brake fluid to the engine compartment approximately ten minutes before the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 173,000.
The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 25 MPH, the vehicle started jerking. The vehicle was pulled over to the side of the road and inspected. The coolant temperature and check engine warning lights were illuminated. The vehicle was towed to an independent mechanic where it was diagnosed, and an unknown hose was replaced. The vehicle was repaired. On another occasion, while attempting to start the vehicle, the vehicle failed to start. The contact stated that the lights in the vehicle were illuminated; however, the vehicle failed to start. The contact became aware that there was antifreeze on the ground underneath the vehicle. The coolant temperature and check engine warning lights were illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 157,281.
The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The contact drove the vehicle to a dealer who stated that they would replace front brake flexible hoses only when they failed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulics) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the husband was driving approximately 25 mph and attempting to come to a stop when the brakes suddenly failed. The brake pedal had floored causing the driver to activate the emergency brake to come to a complete stop. There were no warning lights. The vehicle was towed to the dealer who confirmed that the failure was related to the recall. The manufacturer was not made aware of the issue. The approximate failure mileage was unknown. VIN tool confirms parts are not available.
The contact owned a 2013 Ford Fusion. The contact stated that while his daughter was driving at approximately 30-40 MPH, another vehicle driving in the opposite direction made an illegal turn. The contact's daughter depressed the brake pedal to avoid colliding with the other vehicle; however, the brakes failed to engage, and the contact's vehicle crashed into the other vehicle. No warning lights were illuminated. The air bags did not deploy upon impact. The contact's daughter suffered injuries to her head, neck, and back and was transported by ambulance to the hospital. A police report was filed. The vehicle was towed to a tow yard, where it was deemed totaled by the insurance company. The contact later received notification of NHTSA Campaign Number:?23V162000 (Service Brakes, Hydraulic). The manufacturer was not made aware of the failure. The failure mileage was 151,363.
The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 15 MPH and slowing for a traffic light she depressed the brake pedal, the vehicle did not slow and she crashed into the rear end of the vehicle in front of her. The contact stated no warning light was illuminated. The damage was mild and both vehicles were able to drive away, there were no injuries. The police were on the scene, however, the contact is not sure if a report had been written. The contact had taken the vehicle to an independent mechanic prior to the crash, where it was diagnosed and determined that the rotors and brakes in both the front and rear of the vehicle needed to be replaced. The vehicle had been repaired. The contact stated that she was hearing an abnormal squealing noise when she depresses the brake pedal. The manufacturer had been informed of the failure. The failure mileage was 61,452.
The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Services Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2013 Ford Fusion. The contact stated while driving at various speeds and depressing the brake pedal, the vehicle would unintendedly drift to the left. There was no warning light illuminated. Additionally, the contact stated that the vehicle lost power steering functionality. A warning message indicating power steering failure was displayed. The contact was able to continue driving by using physical force to steer the vehicle. The contact later received notification of NHTSA Campaign Number: 22V413000 (Power Train) and the vehicle was taken to the dealer for recall repair; however, after the recall repair, the power steering failure increased significantly. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 125,000.
A D V E R T I S E M E N T S
- Chesterfield, MI, USA