CarComplaints.com Notes: The 2013 Fusion doesn’t have the same track record of power steering failure as the previous 3 model years. Of course, those owners said their steering failed at 60k–100k miles. So this appears to be a classic "wait and see" scenario.
In the meantime, there’s plenty of interior accessory problems to complain about. By themselves, each is a barely a blip on the radar. But combined, they give you that feeling of what the hell have I gotten myself into?
10.0
really awful
Crashes / Fires:
4 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
60,745 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Ford Fusion. The contact stated that while driving at 70 mph, the brake pedal was depressed but failed without warning. The contact shifted the vehicle into neutral, depressed the brake pedal and was able to slow the vehicle to a stop. The braking distance was extended. The vehicle was towed to bird kultgen Ford (1701 w loop 340, waco, tx 76712) to be diagnosed. The contact was informed that the brake vacuum pump was defective and needed to be replaced. The vehicle was repaired however, several years later while driving at 75 mph, the failure recurred. The contact activated the hazzard light while honking the horn to notify other vehicle owners of an issue. The contact drove the vehicle around a hospital parking lot until the vehicle slowly lost motive power. The vehicle towed back to the same dealer where the vehicle was again diagnosed with a defective vacuum pump. The vehicle was repaired however, upon the contact taking possession of the vehicle, the check engine warning light was illuminated. The manufacturer was informed of the failure but offered no assistance. The approximate failure mileage was 37,000.
The contact owns a 2013 Ford Fusion. The contact stated that while driving at 40mph the vehicle rode over bump in the roadway, the brake pedal was depressed to failed to effectively stop the vehicle. The contact stated that a low hydraulic fluid brake failure warning light was displayed. The parking brake was activated and the contact was able to slow the vehicle. Upon inspecting the vehicle, the contact became aware that the hydraulic brake lines fractured and leaked the brake fluid from the vehicle. The vehicle was taken to country Ford located 95 goodman road East southaven, ms 38671, (662)-349-4300. The contact stated that the brake failure was experienced several times. The vehicle was repaired. The vehicle was repaired. The manufacturer was contacted. The failure mileage was 50,000.
Advance track, ABS, traction control, blindspot, all light up on display. When accelerating car it makes a stalling jerking motion. Frequently when applying the brakes it's jumping forward and making loud noises. Also when releasing breaks, it makes a spring like noise. The power steering light comes on and all of a sudden becomes very difficult to steer which is a major safety concern.
The contact owns a 2013 Ford Fusion. While driving various speeds, the vehicle slipped and jerked when the brake pedal was depressed. There were no warning indicators illuminated. The vehicle was taken to an independent mechanic who referred the contact to a local dealer. The contact called bell Ford (2401 w bell rd, phoenix, AZ 85023, (602) 457-2144), but the vehicle was not diagnosed or repaired. The manufacturer was contacted and did not assist. The failure mileage was 160,000. The VIN was invalid.
Twice in the last 2 week my emergency brake has engaged will I was drivng down the highway. A warning light came on tell my there was a fault with my brakes. So I pull off the high and pulled the lever up then push it down then pulled it up. I did that 3 times to make sure it was not
- Rex, GA, USA
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I called Ford before and the guy on the phone said that the recall was VIN specific and my VIN had not been included. Although, the same issues they are saying is happening is happening with my car right now. I put it in park it drives, I do use my emergency brake at all times now, I put it in reverse it goes forward, I put it in neutral it reverses; if there were an emergency currently I am not able to hit the gas and reverse and the brakes seem to shudder when stopping. I have had to finagle my way since this started happening until it's my turn to get my car serviced by Ford for a recall. And this will be the second appointment since it was repaired for recalls earlier on in the year.
While I started reversing towards my driveway entrance my vehicle got completely paralyzed as I changed gears from drive to reverse, my steering wheel, brakes and shift gear stoped responding, I managed to carefully move my car to a safety location but I was in a dangerous situation when I had to let my car slide down the road of my house in order to let the traffic (I had unintentionally caused) carry on. I then, put my cars emergency brake on and called my mechanic. Luckily for me, this all happen infront of my house, actually, after the 2 hour drive I had finished coming from, my concerns are what if this incident would have happen outside of my town, or in the highway, my safety and even my own life was on the line for a few minutes, I can only be lucky for so long. A couple days after, I came to find out I did not have one recall incomplete but 3!, even more shocking, I did not receive notices for any of the 3 recalls from my cars dealership. I went to them immediately and now am waiting for them to call me back to schedule an appointment I been trying to make already for the past week but till today, I have yet not received a date.
When in reverse while moving the steering wheel went into locked position and brake pedal could not be applied (in driveway) restarted vehicle in hopes of a reset only this time when put in reverse warning light came on and said transmission was in park not able to move previously car overheated in 96 feet from a cold start (driveway) also 3 other times had a power assist failure (highway in motion) the vehicle has been in the dealership for each issue and they have found nothing
I had just left the gym and was heading home. I had just resumed driving after after being stopped at a red light, when the vehicle in front of me stopped suddenly. When I hit my brakes, it felt as if my aba was engaging, but instead I heard a pop and my brake pedal went all the way to the floor. I had to hit my brake again to stop my vehicle. The road was clear of any sand or gravel, the weather was clear and it was 27 degrease. My speed was approximately between 12-20, due to the fact stated above. I continued home but my brake pedal kept dropping to the floor and I had to hit the brake again to stop. I drove home very slowly with my hazard lights on. After arriving home I turned off the vehicle and went inside. I waited a few minutes and returned to my car. I placed my foot on the brake and again the pedal went all the way to the floor. I pumped the brakes a couple of times and the pedal would drop back down to the floor. I now have no brakes. Not one sensor came on to warn me that I had a possible issue with my brakes. Needless-to-say, this was a very scary experience.
Random failure of left front brake hose from body line to brake caliper. Vehicle had only 66,214 miles on odometer. Hose failed with zero warning during normal brake usage while driving in straight line resulting in almost no braking power. Zero signs of physical damage to hose. Contacted dealer. Dealer indicated that original factory P\N was obsoleted and a new P\N was being issued. Decided to replace all (4) brake hoses for fear of another failure. I have retained the factory parts that were replaced.
I have a recall on my car to replace the transmition cable. I had this same problem back in 2016. I knew back then that this was a big issue and that it was a defective recall issue and I paid $571.25 to fix a tranmission shifter cable. I still have the receipt and all the notes that the dealership wrote and it matches this recall. I filed acomplaint with NHTSA and no action taken back then and I feel since this is a recall that I should have never paid out of pocket for this recall and I feel I should get a refund from Ford. I almost died when I lost control of my gear shift and I had my children in the car when I lost control of my 2013 Ford Fusion on 9/16/16. I could not get my car gear to shift at all and it was moving by itself. If it wasnt for the emergency brake me and my two children would have crashed and got injured or imjury someone else. I have all my paperwork and would like to speak with someone from I knew back then that this was a manufacturer/defective in 2016, and received a letter dated Aug 2018 that there is a recall that I paid full price to repair and filed a complaint with NHTSA about it, but no action was taken back then. I would like to fule a complaint.
The contact owns a 2013 Ford Fusion. While the vehicle was parked on an incline, it inadvertently started to roll away. The contact had to forcefully depress the brake pedal, but it failed to stop the vehicle. The emergency brake had to be engaged in order to stop the vehicle. The contact stated that multiple unknown warning indicators illuminated. The vehicle was towed to franklin park Lincoln, Inc. (5272 monroe St, toledo, oh 43623, (419) 882-7171) where it was diagnosed, but the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 65,000. The VIN was not available.
Poorly designed seal around back-up camera housing allows moisture into housing, sends faulty signal to engine when vehicle is started and shifted to reverse ultimately shutting down the engine. This does not happen 100% of time, but it is concerning. Usually occurs during/after rain, snow, or high humidity days. This design flaw also disables the brakes, emergency brake, and power steering. Vehicle does not turn on right away and starter continuously clicks until vehicle computer responds to start, key faub is the only way I have been able to start the vehicle after this event occurs. Sometimes the computer gets so jammed up that I must completely disconnect the battery and hard restart the computer. When the issue occurs the vehicle cannot be stopped and will continuously move backwards until it stops on its own, it hits something, or the vehicle can be started again. This did happen to me while I was parked on a slight incline and my car stopped after it rolled in to a parked car, luckily no damage occured. As someone who used to be an airbag design engineer I definitely believe this to be a safety issue. A mechanic at the Ford dealership I bought the vehicle from informed me that this issue is known to Ford(he found the information on how to diagnose, repair, and what parts to buy in the repair database) and I called Ford to confirm that they do know this issue. Ford informed me that they do know of the issue, but it is not a safety concern. This issue costs over $800 to fix at a dealership. My extended warrenty won't cover the cost of the repair because it is considered "water damage"
Rear brakes need replacement at only 22,500 miles. Although having been the subject of an owner complaint during the warranty period, the dealer refuses to take any positive action and states they are a consumable item.
Premature and sudden rear break failure of both passenger and driver side: Since purchase car showed moderate vibration upon heavy breaking but appeared to function normally prior to total rear brake failure. A sudden screeching noise showed up comping from the rear of the vehicle along with a noticeable loss of breaking power. Upon immediate visual inspection the rear break pads were completely worn with only 18,983 miles since purchased in 2014. The worn pads showed to cause immediate and significant damage to the break discs. Premature wear and damage to the discs were not covered by the vehicle's warranty as the vehicle exceeded it for 4 months or any current recall.
My 2013 Ford Fusion has21,000 miles on it and the Ford people tell me it needs rear brakes I have A2009 same model that I had brakes replaced at 60,000 when I ask the Ford people why I get no answer. I think they have a safety problem with the brake pads.can you help me.?
Today my brake pedal went down to the floor. When I started my vehicle. The ABS light came on. No hill side start.. service advance traction. I have replaced all. Brake pads, shocks, and had rotor worked on. ABS has gotten worst. I took my car to the nearest Ford shop. I asked them to check it out and replace my ABS sensor.
My ABS keep coming on it gives three warning. Check advance traction, no hill side start. It clear once light go off. The brake thump. Their is a spring noise the steering become bind up. This happen after the car moves any distance when it is decide to.
I have had my Ford Fusion for 6 months. Over the last 2 months I have had issues with braking. The brakes fail for a split second just before coming to a complete stop to add to that it sometimes decides to surge and lurches forward just before it stops. It has been in and out of the Ford dealer for repair, the first few times I was told nothing was wrong. The last time, they decide to replace the throttle bottle and a module. For a few days the car seemed to be doing better until today when pulling into my driveway. As I was stopping to park, the car lurched forward into a pile of wood. If this had been at an intersection or someone crossing in front of me this could have been fatal. I am now scared to drive the car at all! let alone let my teen drive behind the wheel. I am out of options! I cannot refinance another car.
A D V E R T I S E M E N T S
- Plano, TX, USA