The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA campaign number: 15V246000 (latches/locks/linkages); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time to do the recall repair. The contact had not experienced a failure. The manufactuerer was not made aware of the issue. Parts distribution disconnect.

- Sibley, LA, USA

The drivers door flew open while I was driving. The door would not latch after it opened on its own. This is the second time this has happened to me on this vehicle, yet my car is not included in the recall for this problem NHTSA campaign number: 15V246000. The reason for this is the recall is for vehicles made up until 5-31-13, and my door sticker reads 6-13. My vehicle is obviously still affected by the issue and in fact my original window sticker is dated 5-29-13 and should be included in the recall. I do not feel the vehicle is reliable or safe to drive....updated 03-10-16 updated 04/25/18

- Gilbert, AZ, USA

The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA campaign number: 15V246000 (latches/locks/linkages); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

- Lexington Park, MD, USA

The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA campaign numbers: 14V597000 (air bags, seat belts) and 15V246000 (latches/locks/linkages), however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

- Centerton, AR, USA

The contact owns a 2013 Ford Fusion. While driving 70 mph, the front driver side door opened independently and failed to close. The contact had to tie the door down in order to safely continue driving. The vehicle was taken to the dealer, where it was diagnosed that the locks malfunctioned and needed to be replaced. The vehicle was repaired; however, the failure occurred twice before with the front passenger door and rear passenger door. The contact requested that the manufacturer replace the lock for the only door that had not malfunctioned; however, the manufacturer refused until a failure occurred. The manufacturer was made aware of the failure. The approximate failure mileage was 53,000.

- Atwater, CA, USA

My door latches have broken on three of my four doors. Each time it is like pulling teeth to get a part. On the second time, I went in to get it fixed, it took 2 1/2 weeks. Asked dealership to check the other two doors, said fine. The next time I open the door that was "checked" door would not close.. had to bring it back and told them I would not leave with out other doors being fixed. The dealership fixed the broken one, but told me they can not fix the other one until it is a problem. The recall notice says wait for dealership to contact when parts available unless currently experiencing concern with vehicle. This is a hazard to my safety and other drivers. Allowing some one to drive with doors that can come loose, when 3/4 have had a issues. I don't feel safe. Plus I am paying for a car that is not fully up to standard. It is like driving a bomb with a clock that you don't know when it will go off. The dealership is hiding behind being a franchise and not part of Ford. People's safety should be the number one issues. If this is happening to me how many other people are on the road in the same situation.. thanks concern owner and driver

- Fort Myers , FL, USA

The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA campaign numbers: 15V246000 (latches/locks/linkages) and 14V597000 (air bags, seat belts); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware. The contact had not experienced a failure. Updated 09/10/15

- North Ridgeville, OH, USA

The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA campaign numbers: 14V597000, 15V246000 (air bags, seat belts, latches/locks/linkages); however, the parts to remedy the defect were not available. The contact stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. The manufacturer was not notified. The contact had not experienced a failure.

- Bryant, AR, USA

The contact owns a 2013 Ford Fusion. The contact received a recall notice for NHTSA campaign number: 14V579000 (air bags, seats) in January of 2015; however, the part to do the repair was not available. The contact felt the manufacturer exceeded a reasonable amount of time. The manufacturer was made aware of the issue. The contact had not experienced the failure. Updated 7/21/15 the consumer received another recall regarding pawl spring tab inside the door latches. Updated 08/04/15

- Hurst, TX, USA

The front passenger door opened and would not close. The plastic latch assembly failed to secure the front passenger door. The dealership service department was contacted immediately. Advised by service manager to wrap seat belt around handle of door and fasten to secure door in order to drive the vehicle to the dealership to address issue. The dealership service department note describes the issue as an "insufficient latch". the cause noted in the service departments review was that the latch assembly "does not operate properly". the corrective action documented and completed by the dealership service department was to remove and replace the front passenger door latch assembly (part # fmc be8Z 5421812 B / note: Insf description: Latch).

- Las Vegas, NV, USA

Rear passenger side door would not lock. Car was towed to dealership. Service advisor said it was the 4th Fusion with the same problem and was waiting on parts. Door latch on rear pass. Door was replaced.

- Westmorland, CA, USA

Passenger side door will not latch. Does not stay closed.

- Gilbert, AZ, USA

The contact owns a 2013 Ford Fusion. The contact stated that he keyed in the code to unlock the doors via the numeric keyless entry but the trunk erroneously opened. The contact also stated that the doors did not always lock using the keyless entry system. The vehicle was taken to the dealer where the failure could not be replicated. The manufacturer was unable to provide assistance without the failure occurring during diagnostics. The failure mileage was 15 and the current mileage was 3,200. Updated 2/19/13

- Bristow, VA, USA