Steering: Electgric Power Assist System Failure Making the car almost impossible to steer at low speeds.

- Sherman, CT, USA

"Power Steering Assistance Failure" error message, along with total failure of the power steering, reverting to manual steering only. This makes the car unsafe for driver and passengers, and undriveable. The dealer has diagnosed it as an internal failure of the Power Steering Control Module (PSCM) that will cost $2,100 to fix. This is despite the fact that the dealer made a software fix two years ago to the PSCM to avoid problems like this.

- Dublin, CA, USA

While driving down the highway car all of the sudden alarmed service power steering now and service advance trac system. The steering wheel then locked up on the highway putting my family in harms way because we were unable to steer going 70mph. We were able to slow down and turn the steering wheel just enough to get off the highway and wait for a tow truck. My car was examined by the local for dealership. There were NO warning lights prior event. No warning signs.

- Warsaw, MO, USA

The contact owns a 2012 Ford Fusion. The contact stated while making a right turn, there was a popping sound coming from the steering wheel. No warning light was illuminated. The vehicle was taken to an independent mechanic and the mechanic stated that the electronic steering assist motor needed to be replaced. The contact was advised to contact a dealer for assistance. The dealer was contacted, and the dealer stated that the vehicle was not under recall. The manufacturer was contacted, and the manufacturer stated that the vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The failure mileage was 76,000.

- Jamestown, NC, USA

The contact owns a 2012 Ford Fusion. The contact stated upon starting the vehicle, the vehicle lost power steering functionality. The message "Power Steering Control Failure" was displayed. The contact turned off and restarted the vehicle, and the steering wheel responded as needed; however the failure reoccurred. The vehicle was towed to an independent mechanic, where it was diagnosed that the steering gear control module was faulty. The independent mechanic related the failure to NHTSA Campaign Number:?15V340000 (Steering); however, the vehicle was repaired under the recall in 2016. The dealer and the manufacturer were notified of the failure and informed the contact that she would be charged a repair fee as the vehicle was more than 10 years old. The vehicle was not repaired. The failure mileage was approximately 175,000.

- Laurel, MD, USA

The contact owns a 2012 Ford Fusion. The contact stated that after the vehicle was taken to a local dealer for routine oil change services, she was made aware that the VIN was included in NHTSA Campaign Number: 15V340000 (Steering). The vehicle was repaired; however, the contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering functionality with the power assist fault warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the steering column needed to be replaced. The vehicle remained at the dealer awaiting the repair. The manufacturer was made aware of the failure. The approximate failure mileage was 25,000.

- Copperopolis, CA, USA

The contact owns a 2012 Ford Fusion. The contact stated while driving at an undisclosed speed and making a left or right turn, the steering wheel became difficult to maneuver. The power steering assist fault warning light was illuminated. The vehicle was taken to an independent mechanic where the cause of the failure could not be determined. The dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 60,000.

- Schenectady, NY, USA

The contact owns a 2012 Ford Fusion. The contact stated while driving 35 MPH the steering wheel became firm, making it difficult to turn the steering wheel. The contact stated that the Service Power Steering Assist message was displayed. The contact was able to drive back to the residence. The vehicle was taken to the dealer and the steering assist was repaired. The manufacturer was contacted, and the manufacturer stated that the vehicle was out of warranty. The failure mileage was 80,000.

- Bethune, SC, USA

The contact owns a 2012 Ford Fusion. The contact stated that upon starting the vehicle, the power steering assist fault message was displayed on the instrument panel and excessive effort was needed to steer the vehicle. The vehicle was taken to a dealer where a diagnostic test was performed, and the vehicle was diagnosed with power steering failure. The dealer informed him that the vehicle was not covered under NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not repaired. The failure mileage was approximately 117,000.

- Elgin, IL, USA

Steering failed rack and pinion

- Hamtramck , MI, USA

The contact owns a 2012 Ford Fusion. The contact stated that the vehicle was parked, and the power steering warning light illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 100,000.

- Shreveport, LA, USA

Bait n switch at the dealership two years ago -??no open recalls except for the passenger airbag-?? that-??s fine. couple nights ago, i go to get some groceries and my power steering fails. no problem, usually, i just turn my car on and off again but this time it-??s actually quit on me. my dad tells me to check the recalls (which i think is pointless bc i already know there-??s -??only one-??) lo and behold there was a recall on the power steering that coincidentally expired the year i bought the car. i-??m at 100,000 now and i-??m the fourth owner. got quoted $190 just for Ford to diagnose it. i-??m not the type of person to make a big deal over this, i hate lawsuits, i hate haggling, i hate doing all this but i-??ll be damned if anybody tries to f*** me over over and over again

- Hawthorne, CA, USA

The braking system failed. Yes it-??s available upon request for inspection. The safety of myself and others were put at risk because it caused me to hit something in front of me. I stepped on the brakes and the pedal went straight to the floor. This has happened multiple times it is putting my safety as well as my children-??s safety at risk. When I step on the brake pedal there is nothing goes to the floor till I pump the pedal. Initial Lu when hitting the pedal it jerks the steering wheel out of my hand to the right every time. It-??s not only putting my children-??s, and my self in harms way but any other driver that might be even near me while driving considering it takes the steering wheel out of my hand uncontrollably.

- Wiggins, CO, USA

The contact owns a 2012 Ford Fusion. The contact stated that while driving at various speeds and attempting to make a turn, the steering wheel was difficult to maneuver. The contact stated that no warning lights were illuminated. The vehicle was taken to an independent mechanic who diagnosed the failure as a malfunctioning electric power steering module, that needed replacement. The vehicle was not repaired. The contract related the failure to NHTSA Campaign Number: 15V340000 (Steering). The contact stated that the dealer was contacted and verified that the VIN was not included in the recall. The manufacturer was not notified of the failure. The approximate failure mileage was 159,900.

- Springfield, IL, USA

Power steering assist went out, dealer quoted $2200 repair for new steering gear on a car with around 70,000 miles. Reading on line, this seems like a common issue with this model car and should be covered by a recall.

- Vienna, VA, USA

Power steering stopped working while I was driving.

- Waterloo, IA, USA

Had car towed to Brian Hoskins Ford dealership on Dec 2 2022 due to power steering failure. Originally had same dealer service car when a recall (15S18) was sent out July 2015. Was told it was fine, no part replacement needed: "Check for DTCs and reprogram PSCM". I purchased car Sep, 2013 with 11,000 miles on it from Car Sense. At time of recall it had 26,991 miles. At time of steering failure mileage was 75,573. Dealer would not honor the recall, charging $2055.50. I called Ford Motor Company before repair was made and they also refused to honor recall, placing blame on the dealership for reprogramming the PSCM and closing program 15S18. I paid Hoskins Ford to fix the issue but feel I should be compensated due to the recall status that is still in effect. The dealership service advisor, [XXX], inferred that I was past the date and also stated that the dealer gets no specific mechanical details for the recall from Ford. My case number from my phone conversation with Ford Company is [XXX]. I called them Dec 5 2022. I don't feel I am past the date and hope that you can help me. I don't understand why it wasn't fixed at the recall and how they deemed it safe to drive. It also only has half the miles covered (150,000). INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Downingtown, PA, USA

Power steering assistance fault occurring for several years. Dealership said that Ford would not cover repairs unless they could recreate the failure while they had it in their possession and could hook the car up to the computer. This most recent issue did not clear after restarting the vehicle several times as it had before. Lost power steering and took it to the dealership. On the way, service avancetrak error came up as well. Dealership reported the steering gear needed replaced and this car would have been covered under a warranty extension if we would have brought it in before 10 years. Ford claims that they are unable to extend any further and that nhtsa will not allow them to help cover after this 10 year period. Nhtsa claims that is false, and all i can do is file a complaint here that goes to a different part of their organization that does not have a phone number, and work with the manufacturer and FTC for warranty extension. Never received any notices for this warranty extension that should be a recall.

- Buhler, KS, USA

The contact owns a 2012 Ford Fusion. The contact stated that while driving at an unknown speed, the steering wheel became difficult to maneuver. As a result of the failure, the steering wheel failed to turn and caused the contact to damage the mid passenger-??s side of the vehicle. The power steering assist fault and tire pressure sensor fault warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the steering gear needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was then informed that the VIN was previously repaired under NHTSA Campaign Number: 15V340000 (Steering). The failure mileage was approximately 93,967.

- Chattanooga, TN, USA

The contact owns a 2012 Ford Fusion. The contact stated while his daughter was driving at an undisclosed speed, the message "Power Steering Fault" displayed, and the steering wheel became very difficult to turn in either direction. The vehicle was later driven to the local dealer who diagnosed that the power steering gear had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 56,000.

- Dewitt, MI, USA