CarComplaints.com Notes: Power steering problems started rearing their ugly head in the 2010 Fusion, so you'd think Ford had plenty of time to make sure those problems didn't creep into the 2012. But here we are.
And much like the power steering, we’re still seeing the same throttle body failures that started in 2010 continue in 2012.
10.0
really awful
Crashes / Fires:
45 / 2
Injuries / Deaths:
13 / 1
Average Mileage:
69,923 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Within just a couple of miles after 36000 warranty expired the power steering developed a clunk sound every time I was turning left or right from dead center, and it was felt in the steering wheel. It felt like the something was loose in the power steering mechanism. I took it to a mechanic and he told me the it was so bad that he was surprised I made it to his shop without an accident. He told me that the power steering had to be replaced.
I was driving and the power steering went out. The light came on and a message that said it was the power steering. I was unable to turn the wheel. Once I turned the car off and back on it was fixed.
I have a 2012 Ford Fusion and my vehicle has lost power steering due to the advanced trac and power steering assist fault. - I was backing out of my driveway luckily I did not hit anything or anyone. I could not imagine this happening while on the freeway, this is extremely dangerous. This should be a recall, consumers should not have to pay for something like this. Ford needs to step up and take care of this problem - I will never buy another Ford if this is not taken care of.
When driving the vehicle home on my neighborhood street, the advancetrac/power steering warning came on and I suddenly lost my power steering. I was able to pull in my driveway and park the vehicle. I looked online for possible solutions and found that there were a lot of other people who've had this same problem. I tried to restart the car hoping that would fix it, with no luck. This is a serious safety hazard! not having the ability to steer a vehicle could result in an accident very easily. I drove the vehicle to my local dealership (using a lot of muscle) and am awaiting a response from them. This is something that Ford should issue a recall on. What is more concerning is that they issued a recall on a very similar problem on the Explorer and escapes. Why would they not have done it for the Fusion too!? I hope they get this resolved before someone is badly injured or killed due to this faulty design.
Driving down the road and all of a sudden warning signal went off and the warning message said "power steering assist fault" and then "service advancetrac". I had no power steering. I was coming up to a red light, so I was able to stop. I turned the car off and turned it back on and everything was fine. This has happened twice now to me while driving this car. This is very unsafe because you loose all control of steering at the time!
- Gibraltar, MI, USA
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I drove to the bank to cash a check. Vehicle is fine driving there when I went to leave and back out of my parking stall I had no power steering at all.
The contact owns a 2012 Ford Fusion. While traveling approximately 60 mph, the power steering failed and sensors illuminated on the instrument panel. The contact indicated that the sensors displayed service advanced trac and service power steering now. The contact merged to the side of the road and turned off and restarted the vehicle. Upon restarting the vehicle, the sensors remained illuminated. The contact parked the vehicle due to the safety concern. The vehicle was not diagnosed or repaired. The manufacturer was notified. The approximate failure mileage was 60,000.
The power steering on this vehicle has constantly lost power. This occurs while driving. The only way to fix the issue is to turn of the vehicle and restart the car. This is very dangerous, especially while driving.
I was driving at a speed of no more than 40 mph. I was on my way home from picking Y children up from school when the power steering went completely out on my car. There is a warning light on in my vehicle that says service power steering now and service advantrac. This is the first time this happened. I had my two young children with me the time it went out. The steering became extremely hard to control however no accident occurred. The brakes became hard to apply. If I had been going a faster speed when it happened I feel as though a wreck would have occurred. I haven't tried the restart method because of storms. There is less than 70,000 miles on my car and this is messed up. I have read other complaints about this and I think its something Ford should issue a recall for. I have only had this car about 5 months. I should not have to put 1500-2000 dollars into a repair for it. Thanks for investigating this.
I went out to start my car in my driveway and the steering was completely locked up. I had the car towed to my local dealership and was told this had been happening a lot on the 2012 Fusion. The total cost to repair my steering was $1,846. The receipt states the following: "owner reports no power steering and service advance track light on. Towed in. Diagnosed and replaced inoperable epas steering gear. Re-test. Ok." the parts replaced were ae5Z-3504-ce gear asy - steering.
Bought the car 7/12/2013 about 3 months after purchase. Backing out of driveway on busy street, power steering went out right in the middle of the street, thank god there wasn't a car coming up on me, , could barely turn it to pull to the side, shut it off and on and the power assist was ok.. till about 3 months latter was on the freeway and without warning, boom, , no power steering. Was able to pull off to the side, turned it off, then on then it worked again, , took it to the dealer 4/14/2014 they said it would cost almost $1,800 to fix and its not covered on the warranty, ,, drove off, because im a single dad with 2 daughters, now I cant trust driving that car any more, because I don't know when the steering is going out, , last time it went out and stayed out, , still making payment and haven't driven car in 2 months, , don't know what to do, , don't have the money to fix it, , this car should be recalled for safety reasons, ,, contacted Ford and they said tuff-[xxx],,, information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The car had no power steering upon starting it for an afternoon trip. Worked fine in the morning, no indication of any issues. 2 warning items appeared. "service advancetrac system" "power steering assist fault" driven to the local Ford dealership (spradley barr) today, Monday, October 14th and was called back 4 hours later with a diagnosis. The power steering assist system needed to be replaced to the tune of $2,150. He was going to throw in the alignment for free. This is an ongoing problem. A factory recall needs to be issued. Numerous complaints on this exact topic with the 2010-2012 Ford Fusion can be found online. This car is 6,000 miles outside of powertrain warranty. There is no reason you should have to spend $2,100 on a 2 year old car. It's not getting fixed on my dime and it can sit in the garage not being driven until a better solution is figured out. I have always been able to drive my car 100K miles with regular service being done before any major repairs were necessary.
While traveling home on the interstate with my spouse and child, the car warning system suddenly flashed "power steering failure" and "auto traction failure" and I lost power steering in the vehicle. In this frightening moment, the car was difficult to drive as we slowed to a safe speed and returned to our home. On October 1, 2014 my wife attempted to drive the car but was physically unable to back the vehicle out of the drive as the power steering failed. I contacted our dealer and was told that it could be a very expensive part (the rack) costing $1800 as another Fusion was at the dealership at that time with 73,000 miles having that part replace. I was astounded. On October 2nd, I carefully with great difficulty navigated the car to the dealership, here it was determined that the power steering rack would have to be replaced. In conversation with the service manager I was informed that I had done nothing wrong and that there was no preventative maintenance that could have been performed, but that the part simply failed. It is my contention that the part was not made properly and that it is a safety hazard. I have called Ford twice on 10/02 and 10/10 and have received absolutely no help or satisfaction. I have called the Ford dealership and have not received satisfaction to this point. This is a dangerous situation with a defective part that Ford has produced, but is unwilling to replace. I respectfully request that the NHTSA intervene immediately and issue a recall for this dangerous situation before life is lost.
As I was pulling out of the church parking lot after Sunday services, the power steering suddenly failed and I saw an error message on the dash readout indicating a power steering "fault." I was able to drive the six miles home with extreme difficulty steering the car. After parking the car at home for a few hours, I restarted the car and the power steering then worked ok. I took car next day to Ford dealer who replaced the power steering module under warranty. Power steering has worked ok since then.
Failure of power steering assist, warning light appeared, restarted car and problem resolved. Reoccurred a couple of days later and will not resolve itself. Ford dealer says it will cost $1800 to fix(steering gear replacement). Car has less than 60000 miles and should be under warranty"?"
I saw on news that you were investigating power steering issues on the Ford Fusion 2012. This is a problem I have been having with my Fusion 2012 almost from the beginning. The vehicle was purchased with less than 10 miles on it and the issue started happening around the second month. I hear a ding and then the power steering goes out, the brakes paddle requires a lot of pressure to engage, and the accelerator paddle is not as responsive. Two error messages appear on the display, "power steering assist fault" and "service advancetrac." I mentioned it to the service department at the Ford dealer and he ask me to take a picture of the messages next time it happens and bring them in. I took pictures and brought them in, I'm then told that I have to bring the vehicle in while the error messages are showing in order for the mechanic to diagnose the problem. This will be almost impossible to do because after a restart the errors go away. I'm glad to see that this issue is finally being investigated.
This has happened to my 2012 Ford Fusion twice. I just got my car back from the Ford dealership repair center and a week later the power steering goes out while I am driving. The rod and pinion was replaced the first time my 2012 Ford Fusion was put in the shop. The service power steering light came on, and the advance track light came on both times.
A D V E R T I S E M E N T S
- Roswell, GA, USA