CarComplaints.com Notes: Power steering problems started rearing their ugly head in the 2010 Fusion, so you'd think Ford had plenty of time to make sure those problems didn't creep into the 2012. But here we are.
And much like the power steering, we’re still seeing the same throttle body failures that started in 2010 continue in 2012.
10.0
really awful
Crashes / Fires:
44 / 2
Injuries / Deaths:
13 / 1
Average Mileage:
71,102 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Power steering assist fault would flash, steering locked up. Every few weeks for past couple years. Started grinding hard to turn Service power steering now light, steering completely locked. Almost wrecked numerous times. Started in 2021. Ford claimed they had no idea why. No check engine light ever. Finally locked up completely in July this year.car has maybe 127000 miles.
The contact owns a 2012 Ford Fusion. The contact stated that while the vehicle was parked, upon start-up, the steering wheel became firm and difficult to maneuver. The contact stated that the -??Power Steering Service Now-?? message was displayed on the instrument panel. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was previously covered under the Customer Satisfaction Program: 13N03 and advised to call the NHTSA Hotline. The failure mileage was approximately 205,000. The VIN was unavailable.
While driving the vehicle the power steering suddenly stopped working. There was no warning or indication of an issue with the power steering. This happened while traveling at 45-50 MPH so was able to safely maneuver the vehicle to a safe area. Searched on Ford website for recalls and there is an EPAS repair for the steering. I brought the vehicle to the dealership for the repair, but was informed the repair has expired and they will not repair it.
Upon starting the vehicle, the power steering assist fault message was displayed and the steering wheel was stiff and dificultt to turn.The vehicle was taken to a repair shop where it was diagnosed that the power steering control module (PSCM) needed to be replaced. The vehicle was not repaired. I was told that th There was a recall on power-steering for 2012 Ford Fusions, but my VIN has not been included, which was confirmed after a call to FORD. Also they told me Is not covered under the extended warranty coverage since It Is a 2012 modelo however the mileage on my car Is 117307
The contact owns a 2012 Ford Fusion. The contact stated that while driving at 65 MPH, the steering wheel seized and became inoperable. The contact shifted into neutral (N) and veered to the shoulder of the road. The vehicle was towed to the dealer, where it was diagnosed that the steering column had failed and needed to be replaced; however, the vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 15V3400 (Steering); however, the contact was informed by the dealer and the manufacturer that the VIN was not included in the recall. The manufacturer was?made aware of the failure, but no assistance was provided. The failure mileage was approximately 190,000.
- North Salem, NY, USA
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The contact owns a 2012 Ford Fusion. The contact stated that while making a turn from a complete stop at the traffic light, the steering wheel was stiff and difficult to turn. The message "Power Steering Assist Fault" was displayed. The vehicle was taken to the dealer, where it was diagnosed that the power steering control module (PSCM) needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was approximately 153,000.
The contact owns a 2012 Ford Fusion. The contact stated while driving 35-40 MPH, the message "Service Power Steering Now" was displayed. The contact stated that upon driving into a parking lot, the vehicle lost power steering functionality. The contact used physical force to drive into a parking space. The contact turned off the vehicle and disconnected the battery; however, the failure persisted after the vehicle was restarted. The vehicle was towed to the dealer to be diagnosed. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was approximately 143,000.
The contact owns a 2012 Ford Fusion. The contact stated that while her father was driving at an undisclosed speed, the steering wheel seized. Additionally, the power steering warning light was illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the power steering control module had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was made aware of the failure. The failure mileage was approximately 120,000.
The contact owns a 2012 Ford Fusion. The contact stated while driving approximately 70 MPH, the power steering warning light illuminated. The contact attempted to steer the vehicle off the highway and became aware that the vehicle had lost power steering functionality. The contact pulled of the roadway and shifted to park(P). The contact turned off and restarted the vehicle however, the vehicle failed to regain power steering functionality. The contact had not taken the vehicle to a dealer or independent mechanic. The vehicle had not been repaired. The contact reported that in January 2022 he had a Power Steering Control Module software update performed through NHTSA Campaign Number: 15V340000 (Steering) by a local dealer. The manufacturer had not been informed of the failure. The failure mileage was 155,713.
The contact owns a 2012 Ford Fusion. The contact stated that upon starting the vehicle, the service advance-trac and power steering assist messages were displayed. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 157,000.
The steering has been locking up for 3 years on and off, a few times a month. I would get a 'power steering assist fault message and had to turn off the ignition while driving almost wreaking. Now it's locked up and says 'service power steering now.'
The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the contact heard a grinding sound in the steering wheel while making a left or right turn. The service power steering assist fault warning light was illuminated. The contact stated that the steering wheel seized. The contact then stated that she turned off and restarted the vehicle. The contact then stated that the -??Service Power Steering Assist Now-?? warning light illuminated and remained illuminated, and the steering wheel seized. The vehicle was taken to the dealer where the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 119,000.
I got in my car one morning and started it and tried to pull off. My tires would not turn and I saw that the "service power steering now" and "airbag" message on my dashboard.
The power-steering failed, and it is available for inspection upon request. Without power-steering my reaction time decreased and I was unable to properly steer my car, which is a safety risk for myself and others. The vehicle has not yet been inspected. There was a recall on power-steering for 2012 Ford Fusions, but my VIN has not been included, which was confirmed after a call to FORD. Yes, they appeared the day of the incident, and a picture of message is attached below of what appears on the dashboard.
My 2012 Ford Fusion power steering was recalled back in 2015 and was repaired with no charge. The power steering has again lost power steering for the 4th time. The experience has been frustrating ! In the past, if I turned the car off and back on the power steering would be restored. Well now it-??s not coming back at all! Is there another recall on the power steering, that I don-??t know about ? Thank you
The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The vehicle was taken to an independent mechanic, where the battery was replaced; however, the contact stated that while driving at an undisclosed speed, the power steering warning light illuminated. Additionally, the steering wheel became firm, and the steering wheel seized. The vehicle was towed to an independent mechanic, who informed the contact about NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in the recall. The approximate failure mileage was 238,000.
The contact owns a 2012 Ford Fusion. The contact stated that while his wife was driving approximately 20 MPH, the "Service Power Steering" message was displayed, and the steering wheel became difficult to turn in either direction. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact stated that the vehicle was previously serviced under the NHTSA Campaign Number: 15V340000 (Steering) however, the failure reoccurred. The failure mileage was 160,000.
We had to take our 2012 Ford Fusion on vacation from Kansas to Florida from May 26 to June 2, 2023. As we were preparing to drive the 1016 miles home, we suddenly had no power steering and the display in the car display read, "Service Power Steering Now". After checking that it wouldn't cause any problems to drive, we drove it home without power steering. After doing some research online, I found that there was a recall for the power steering, but my car wasn't covered. Today I contacted my local Ford dealership (Laird Noller Ford of Topeka, KS and spoke with Joaquin) who confirmed my car wasn't covered. They recommended I contact Ford Motor Company, which I did. The girl I spoke with just told me to get the car repaired and they would reimburse me should they ever institute a recall. With the car beign a 2012 and only having 124,000 miles, I feel this should not be happening and that Ford Motor Company should do a better job at taking care of customer concerns; particularly when it's a safety issue such as this.
A D V E R T I S E M E N T S
- Waveland, MS, USA