When driving or when parked it-??s hard to turn the wheel both ways and that-??s very dangerous when driving in the road.

- Raleigh, NC, USA

When driving the vehicle and making a turn (doesn't matter which direction) the steering column appears to be stiff and I have had a mechanic take a look at it without confirmation of the cause. There are no warning lights coming on to advise what could be causing the issue. This occurs on a random basis without warning and my concern is if it seizes while on the highway I could potentially be the cause of my death and worse, someone else.

- Waukesha, WI, USA

My steering assist system goes of at odd times, and the acceleration it does tiny tugs, and my suspension it rattles, over street bumps, , can it be fixed by a dealership, cause it-??s my only vehicle ? I have and plus I-??m on ssdi income and I can-??t afford major repairs, like these, and if so have the car fully inspected just in case I-??m missing something, oh and also there-??s a popping noise coming from the front of the car..

- Lindsay, CA, USA

Power steering issue. Mechanic said the rack and pinion needs to be replaced. FORD apparently had a recall or a customer service satisfactory advisory placed, 15N01, regarding the power steering issue. However, we were never notified of the issue until this happened 2 days ago. I-??ve been searching for part prices or way to fix it when I stumbled on countless webpages explaining the recall and also a Reddit page with people explaining similar issues over the last 2 year of this happening and never being notified by Ford. Ford says there-??s no recalls and nothing they can do-??

- Tacoma, WA, USA

The contact owns a 2012 Ford Fusion. The contact stated while driving 10 MPH, the steering wheel seized, causing the steering wheel to become difficult to turn. The power steering warning light was illuminated. The vehicle was taken to an independent mechanic where the vehicle was diagnosed power steering control module (PSCM) failure. The contact was informed that the power steering control module needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 128,000.

- Bossier City, LA, USA

The power steering system is currently non-functional, resulting in significant difficulty in maneuvering the vehicle, particularly at low speeds. This poses a substantial safety risk not only to myself and my loved ones but also to other motorists, pedestrians, cyclists, and their pets. I am deeply concerned about the well-being of all individuals involved. The vehicle is available for inspection upon request. I have reached out to the dealership regarding the car's issues, providing them with the necessary information and VIN number. However, they have informed me that the repairs are not covered. Despite highlighting the safety implications of the problem, their response lacked concern or interest. It is worth noting that numerous online sources indicate that 2010 to 2012 Ford Fusions should undergo repairs and reprogramming as part of safety recalls. The dashboard warning light specifically indicates a need for steering service, yet Ford Motor Company has failed to take responsibility and address this widespread safety issue. This situation exemplifies the lack of priority Ford places on their customers' safety.

- Coshocton, OH, USA

The contact owns a 2012 Ford Fusion. The contact stated while driving at an undisclosed speed and pulling into the driveway, the contact became aware of a failure with the steering wheel. The contact stated that the sterling wheel seized and became difficult to turn. There was no warning light illuminated. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 180,000.

- Rockbridge, OH, USA

The contact owns a 2012 Ford Fusion. The contact stated that when the vehicle was started, the steering wheel was firm. The contact shifted into drive (D) but the vehicle did not steer as intended. The vehicle was towed to a dealer where it was diagnosed that the steering gear needed to be reprogrammed and the steering rack needed to be replaced. The steering gear was reprogrammed but the vehicle was not repaired. The vehicle was then taken to an independent mechanic where it was diagnosed that the steering rack needed to be replaced; however, the vehicle was not repaired. The vehicle was taken to a different dealer where it was diagnosed that the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 138,036.

- Enfield, NH, USA

I spoke with Ford today because my 2012 Ford Fusion keeps saying Power Steering Assist Fault, and also throwing DTC code (U3000-96). This DTC code is under a Safety Recall which on Fords website does not expire. Customer Satisfaction Program Recalls can expire by date or mileage. Ford continues to say that the recall has expired. Being forced to drive the car is starting to take a physical effect on my body.

- Rolla, MO, USA

The power steering failed. It showed an error code saying power steering fault and was nearly impossible to steer. If this happened while I was driving on the highway I could have died and therefore I feel it is a major safety concern.

- Neenah, WI, USA

My 2012 Ford Fusion purchased March 3rd 2024 would sometimes display "Power Steering Assist Fault", shutting off the car and restarting made it stop, until 2 days ago. Now it is displaying "Power Steering Assist Fault" and shutting it off and restarting is not fixing it. Steering is incredibly hard to do. I called Ford two days ago and they told me that the recall had already been repaired, I asked if it was the update or if the part was replaced and they said it did not matter, I attempted to argue that if one solution was done and the problem reappears maybe it needed both solutions done to be completely fixed, Ford disagreed. When I spoke to a local Ford dealership they stated that on October 21st 2019 they found the recall number 15S18, and it was reprogrammed.

- Rolla, MO, USA

Electric power steering failure was under recall 15S18 but ended 2 years ago needs to be service. I have no power steering in my car and is a major safety issue

- Kingwood, TX, USA

The contact owns a 2012 Ford Fusion. The contact stated while driving at an undisclosed speed, the steering wheel failed to function as intended. The contact stated that the steering wheel was difficult to turn in either direction. The contact stated that the power steering assist and traction control warning lights were illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 202,000.

- Ontario, OR, USA

The contact owns a?2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel became abnormally stiff and difficult to maneuver. A steering system fault message populated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact was relating the failure to NHTSA Campaign Number: 15V340000 (Steering); however the vehicle had previously been fixed under that recall. The manufacturer was made aware of the failure and advised the contact there was nothing they could do, since the vehicle had been fixed under the recall. The failure mileage was approximately 117,000.

- Scottsdale, AZ, USA

The contact owns a 2012 Ford Fusion. The contact stated while driving at an undisclosed speed she noticed a failure with her power steering. The contact stated that the steering wheel felt stiff when she attempted to make a turn and the vehicle began to lose control with the power steering warning light illuminated. The dealer was contacted, and the vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to reach out to NHSTA for further assistance. The failure mileage was approximately 81,000.

- Derby, KS, USA

The contact owns a 2012 Ford Fusion. While the contact's son was pulling into a driveway, the power steering assist failed to operate as needed with the "Service Advancetrac" warning light illuminated. The contact's son used excessive force to steer and park the vehicle. The vehicle was taken to an independent mechanic who diagnosed the vehicle with a defective electric power steering rack and gear. The contact stated that the vehicle was previous serviced under NHTSA Campaign Number: 15V340000 (Steering); however, the failure occurred. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 188,000.

- South Bend, IN, USA

While driving with family, power steering assist fault came on and suddenly it was hard to move the steering wheel which resulted in drifting and an extemely close call car crash on highway. Had to get it towed due to safety concern.

- Downers Grove , IL, USA

Purchased 2012 Ford fusion in 2017. In 2024 we has a power steering assist warning. When it first happened we thought it was a 1 off. Now it has happened 3 times in the last month. We found out there was a recall in 2015. Went to dealership and was told because we don't have extended warranty. That it's our expenses to get it fix. We were never informed when we purchased the vechile that it has recall work done.WE dint even know if it was actually done in the first place. This is very dangerous when your vechile does this in traffic, turning as you can't steer it at all when it happens you need to stop shut car off and then restart. Very scary. Especially when I'm disabled. I don't have 2000 plus to fix a car trade worth 4700. Please tell me what my options are. If we were in formed of this when we looking for a car to purchase. We would have more than likely not purchase this vechile. Dealership should have disclosed this information. Thought purchasing from a dealership that they are suppose to be upfront with this information. Please help

- Maryville, MO, USA

I have several issues related to its steering system, particularly the Electronic Power Assist Steering (EPAS). The problems include the power steering assist failing, making the steering wheel very difficult to turn, and various error messages such as -??Power Steering Assist Fault-?? displaying on the dashboard. This happen at any moment and the dealer refuse to fixed.

- White Plains, MD, USA

The Power Steering Assist comes on and the car won't steer, out of nowhere.

- Litchfield Park, AZ, USA