The contact owns a 2012 Ford Fusion. The contact stated that while driving into a parking lot at an undisclosed speed, the steering wheel seized with the Service Power Steering message displayed. The vehicle was towed to an independent mechanic who diagnosed that the electric power steering pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA hotline. The failure mileage was approximately 170,000.

- Taberg, NY, USA

My car has had steering issues since purchased a year ago. I had to pay $1600 for a new steering rack as the car is electronic and is not a cheap fix. My car was not included in a recall that was done with the same plant my car was made at and literally 2 days after the end built date. I called and out a complaint in and was trying to get my car included in this recall. This car continues to show steering issue alerts on dash. The car has to be shut off and turned backed in and sometimes don-??t bother driving it because it-??s nerve racking to know if it will stop working. PLEASE SOMEONE LOOK INTO THIS AND ADD MY CAR TO THE RECALL THE STATS ON THE RECALL AND HOW CLOSE MY CAR IS TO IT SAME PLANT AND A DEW DAYS AWAY, PLEASE PLEASE HEAR THIS. THANK YOU IN ADVANCE

- Pawtucket, RI, USA

The contact owns a 2014 Ford Fusion. The contact stated that while driving at approximately 35 MPH, the steering wheel became difficult to maneuver. The contact then stated that she heard an audible sound indicating that the power steering assist fault warning light was illuminated. The vehicle was towed to the dealer and was diagnosed that the electric power steering gear failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that NHTSA Campaign Number: 15V340000 (Steering) had expired and no further assistance was provided. The model year vehicle was not included in the recall. The failure mileage was approximately 106,000.

- Myrtle Beach, SC, USA

The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the power steering warning light illuminated. The contact then stated that the steering wheel became difficult to maneuver. Additionally, the contact referenced NHTSA Campaign Number: 15V340000 (Steering). The dealer was notified of the failure and the contact was informed that the VIN was not included in the recall. The vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 161,000.

- Jessup, MD, USA

Driving 45 MPH, Power Steering Fault came on, lost power steering. Thankfully I was able to get off the road safely. Have no power steering, several other models with the same year have the same problem I am being told mine was not part of the recall. RIDICULOUS! This is a very costly repair

- Livonia, MI, USA

The contact owns a 2012 Ford Fusion. The contact stated that the while her daughter was driving approximately 30 MPH, the power steering suddenly malfunctioned and the steering wheel became difficult to turn in either direction. During the failure, no warning lights or messages were displayed. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 15V340000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 160,000.

- Burnham, IL, USA

The contact owns a 2012 Ford Fusion. The contact stated while driving approximately 15 MPH, the power steering fault assist warning light illuminated. The contact pulled over safely and the vehicle was towed to the dealer. The dealer diagnosed the failure with the power steering gear that needed to be replaced. The VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 113,000.

- Hampstead, NC, USA

Started my car yesterday and got a "Power Steering Assist Failure" error. Second time in 3 years I have gotten this error. Results in no power steering and can occur at any time. Luckily, I was in park when it happened and not driving. Ford issued a recall on only certain models of Fusions when they should have recalled ALL of them. They're "Advancetrac" system does NOT store error messages, so taking it to a dealership is a pointless and very expensive process as they will simply throw around random, costly "fixes." This is a serious safety issue that needs to be addressed immediately. Again.

- Clarksville, TN, USA

The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA Campaign Number: 15V340000 (Steering), 21V158000 (Air Bags) and 19V001000 (Air Bags). The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The power steering assist and air bag warning lights were illuminated. The vehicle was taken to an independent mechanic who diagnosed that the power steering linkage and power steering module needed to be replaced. The dealer was made aware of the failure and scheduled an upcoming appointment to perform the recall repairs. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 191,353.

- Richmond, VA, USA

Steering failing cannot drive straight.

- Amherst, OH, USA

The contact's stepdaughter owns a 2012 Ford Fusion. The contact stated that while his stepdaughter was driving at an unknown speed, the power steering assist failed to operate as needed. The power steering assist fault warning message appeared on the dashboard as the excessive force was needed to steer the vehicle. The contact's stepdaughter then called her husband who managed to carefully drive the vehicle home. The dealer was notified of the failure and informed him that the vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was initially notified of the failure and informed that the vehicle was under warranty; multiple attempts were made to call back the manufacturer but to no avail. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was unknown.

- Salina, KS, USA

Power steering assist fault warning keeps coming on after previous recall.... over past 2 months it's every other week

- Raleigh, NC, USA

The contact owns a 2012 Ford Fusion. The contact stated while driving at 30 MPH, the message "Service Power Steering" was displayed. The contact was able to continue driving. However, upon attempting to drive the vehicle later that day, the steering wheel lost power steering. The vehicle was towed to the contact's residence. The dealer was notified of the failure and informed the contact that the vehicle could not be repaired under an unknown recall as it had expired in March. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to NHTSA. The failure mileage was approximately 140,000.

- Vandalia, OH, USA

The contact owns a 2012 Ford Fusion. The contact stated that the vehicle had previously been serviced under Customer Satisfaction Program: 15S18 (Reprogram Power Steering Control Module and Steering Gear Extended Coverage) however, the failure recurred. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000.

- Martinsville, VA, USA

In 2019 my power steering failed on my 2012 Ford Fusion. I had if fixed because I was not part of the recall for power steering. Well on August 2nd 2022 it has failed again. And needs replacing again.

- Iaeger, WV, USA

The contact owns a 2012 Ford Fusion. The contact stated that while driving at 45-50 MPH, the vehicle lost power steering functionality. There was no warning light illuminated. The contact veered to the side of the road and turned off the vehicle. Upon restarting the vehicle, the vehicle regained power steering functionality. The contact was able to continue driving. The vehicle was taken to the dealer where it was diagnosed that the steering gear needed to be replaced. The manufacturer was notified of the failure but provided no assistance. The vehicle was not repaired. The failure mileage was approximately 120,000.

- Shelby, NC, USA

The contact owns a 2012 Ford Fusion. The contact stated that while attempting to start the vehicle, he noticed that the power steering was no longer functioning. The contact stated that the power steering malfunction warning light was illuminated. The contact had not taken the vehicle to the local dealer. The vehicle was not diagnosed or repaired. The contact researched online and related the failure to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer had not been informed of the failure. The failure mileage was approximately 85,000. The contact stated that the actually cause of the issue was not related to the recall but has since been repaired.

- Oklahoma City, OK, USA

Power steering went out randomly. I have tried to reset by turning vehicle on and off. There is a recall for the 2012 Ford Fusion...however my vehicle is not included for some reason is having exact same issue as recall for steering dating back to 2015. Took to dealer. They said my power steering was out and would be over 3,000$ to fix.

- Sioux Falls , SD, USA

Dealership said they reset power steering, it had a recall on it and now my power steering is completely out and they refuse to fix it for free when it is a recalled part. Obviously it wasn-??t fixed.

- Warsaw, KY, USA

The contact owns a 2012 Ford Fusion. The contact stated that while driving at 30 MPH, the service power steering warning light illuminated as the steering wheel became difficult to maneuver. The vehicle was not taken to the dealer or independent mechanic for diagnostic test or repairs. The contact stated that the dealer was contacted. The contact was informed that the vehicle was not included in a power steering recall. The contact researched the failure online and found NHTSA Campaign Number: 15V340000 (Steering) and related the failure to the recall. The manufacturer was not notified of the failure. The approximate failure mileage was 125,000.

- High Ridge, MO, USA