The power steering assist warning showed up on the car 6/30/2023. Brought it to the dealer under the assumption it would be covered under the customer satisfaction program #15N01. This was supposed to cover the failure with the EPAS system fault.

After they diagnosed the issue, I was informed the covered EPAS campaign was only good for 10 years and it expired in March of 2022. It will not get covered or repaired unless I paid for it myself. I was quoted a price of nearly $4300.

Be informed about the expiration timeline of 10 years. I ended up paying a diagnose fee of $199, but when I checked the recalls on Ford's website, it never stated there was an expiration and it showed up for my car. If it expired over a year ago, why is it still showing on their site?

Update from Aug 25, 2023: After a second refusal from Ford to repair the issue because they said recall 15S18 was not present and that it will not be covered. I have decided to repair the vehicle myself. The parts cost will be about $550 (after core return) and install cost of $300. Got the parts from RockAuto and will have a mobile mechanic come out to replace it. The parts that were listed from the dealership were the gear/rack part number AE5Z3504DE a bolt part number W12961S439 and 2 cotter pins part number W302420S300. These are specific for my vehicle based on year etc.

Update from Aug 25, 2023: Forgot, I decided to replace the outer tie rods as well since they were going to be removed anyway.

EPAS Power Steering assist started yelling on my dash about a failure when I started up the car. restarting the car seemed to fix it. I couldn't tell anything was wrong at first. Then a few days later the steering was more difficult on the way home while the warning. Eventually, it stopped working altogether. I looked on-line for ways to fix it, like pulling the battery, etc. nothing worked.

It is a pain in the shoulder to steer when parking, but once you are on the road it is manageable. I'm pretty strong, but parallel parking rack and pinion with a tiny steering wheel is not fun.

I was watching for lawsuits, and waiting for the outcome before bringing it in.

Well today I got a recall for my airbag in the mail, and I figured enough was enough. The customer care rep at the local deal was anything but caring. She just wanted to make an appointment and get me off the phone. I didn't want to deal with the attitude, so I'm going to try another dealership.

Not a good start, and I'm just glad my elderly father handed this off to me when he did. I couldn't imagine him driving this heap of recalls.

The Advancetrac and EPAS (electronic power assist steering) went out at the same time on my Fusion with only 88000 miles on it. After some further research, there is a NHTSA recall number on this problem. It is 15V340000. The Ford Recall Number is 15S18.

What angers me is that despite the fact this car is the same effective model year and made in the same manufacturing plant as detailed in the recall, Ford will not cover the repair for us because it happens to fall one month outside the effective time window of the Recall. Ford knows that this is a major design flaw but they will not stand by their product and fix the problem.

The other issue is why NHTSA is not extending the time range to encompass all model year 2012 Ford Fusion made in Mexico. I wonder how much Ford bought off NHTSA to limit the scope of the recall. Despite that clearly Ford is in the wrong here, we were quoted $1900 to fix the problem. At the very least, I would have expected Ford to cover at least 70% of the fix (preferably all). Instead, they want to extort your loyal customers to fix with our money your problem. Amazing!!

We also own a Ford Flex so apparently we are loyal customers. I used to believe that FORD was first on race day but now it definitely is found on road dead!! My father retired from Ford Motor Company (Avon Lake Plant). Come on Ford, help the little people out. Do the right thing!!

I AM A LIEUTENANT ON THE SAINT JOHN FIRE DEPARTMENT IN SAINT JOHN, INDIANA. MY DAUGHTER DRIVES THE 2012 FORD FUSION SE. SHE WAS ON A TRIP IN TEXAS WHEN THIS STEERING FAILURE OCCURRED. SHE WAS LUCKY ENOUGH TO BE ABLE TO STEER IT INTO A SAFE PARKING AREA WHEN THIS HAPPENED. SHE WAS 100 MILES FROM HOME WHEN SHE CALLED ME TO TELL ME OF THIS PROBLEM.

I RESEARCHED THIS ISSUE ON-LINE AND THAT IS WHEN I DISCOVERED THE ELECTRONIC POWER STEERING FAILURE RECALL # 15S18. EVIDENTLY, THIS HAS EFFECTED OVER 500,000 VEHICLES. BEING IN THE FIRE BUSINESS I AM THANKFUL THAT NOTHING HAPPENED TO MY DAUGHTER WHILE SHE WAS DRIVING THIS VEHICLE. THIS COULD HAVE BEEN A VERY SERIOUS ACCIDENT OR WORSE !! I ADVISED HER TO DRIVE THE VEHICLE BACK HOME AND TO THE NEAREST FORD DEALERSHIP INSTEAD OF GETTING IT TOWED FROM OVER 100 MILES AWAY IF SHE THOUGHT SHE COULD DRIVE IT SLOW AND SAFELY. SHE WAS INDEED ABLE TO DRIVE IT BACK HOME AND PARKED IT AT THE NEAREST FORD DEALERSHIP CLOSEST TO HER HOME.

THE VEHICLE IS THERE RIGHT NOW AS I AM TYPING THIS COMPLAINT. I DO NOT HAVE A COST ESTIMATE FOR THIS REPAIR AS OF YET. I WANT FORD TO TAKE FULL AND COMPLETE RESPONSABLITY FOR THIS SAFETY RECALL # 15S18 AND PAY FOR ALL EXPENSES TO REPAIR THIS VEHICLE. IF THIS WOULD HAVE BEEN A WORST CASE SCENARIO ( IF YOU KNOW WHAT I MEAN ) THEN WE WOULD BE TALKING ABOUT A LAWSUIT INSTEAD OF A REPAIR AND COSTING FORD MILLIONS OF DOLLARS TO SAY THE LEAST !!

I almost hit the car in front of me! Luckily my kids weren't in the car and I was driving down the road at a regular speed. My wheel locked up and I was going about 5mph and still almost hit another vehicle bc my wheel wouldn't turn. I had to have my car towed to the Ford garage in Morgantown where I spent 3+ hours waiting for a diagnostic test bc they forgot about me?!

I owned Ford vehicles previously but NEVER again after this 'lack of service'! So when they informed me that my sensor went bad, they said it's within the rack and pinion, so I have to have the whole thing replaced and will cost a little over $2000 but they will 'cut me a break' and offer $540 off? First of all, a worker there said they were having problems with this vehicle and their sensors going bad, but bc my car wasn't one of the 'VIN recalls' it is NOT covered???

I see many Ford Fusion owners fell into this same problem and I'm going to contact a local news station if any of you are interested on telling your part of this problem as well? Msg me for further details if interested...

I have tried contacting Ford Motor Company and they said to save my receipt in case my VIN happens to show up as a recall??? Seriously??? They should have it taken care of with the low miles and knowing that it was a bad sensor? What's it going to take? Someone getting seriously injured??? VERY POOR service from FORD! Always bragged about my Ford vehicles, but NOT after this! Hello CHEVY!!! My whole family always put me down bc I owned a Ford and they are 'die-hard' Chevy owners! Now I know why!!!

Power steering failure November 2016. Ford will not replace power steering gear under warranty. Repair will cost $2,000. I have been driving without power steering since November 2016. My car will not pass state inspection, due in June 2017, without power steering. I have contacted NHTSA, and yesterday sent a complaint to the Texas Attorney General and the FTC. I may also contact local TV stations to see if they are interested in reporting this consumer issue. I have also contacted Chairs of the relevant House oversight committees. No response from any of them. I have spoken to the caseworker in the district office of my Congressman John Culberson. She forwrded my correspondence to the NHTSA. I am not sure if I want to join a class action, but I would like to submit written information re my experience to the Judge who is deciding this issue in the court system. I do not know which judge/court to contact. Can you supply this information to me?

2012 FORD FUSION SEL WITH ONLY 21,100 MILES ON AND 3 YEARS OLD. WAS DRIVING THE CAR AND EVERY TIME I MAKE A TURN THE CAR CLUNKS. TOOK IT TO A PRIVATE AUTO SERVICE CENTER TO HAVE IT DIAGNOSED. HE DIAGNOSED THAT THE PROBLEM WAS THE ASSEMBLY STEERING SYSTEM. HE ADVISED US IT WASN'T SAFE TO DRIVE THIS VEHICLE. HE SAID HE WAS VERY SURPRISED THIS WAS HAPPENING IN SUCH A NEW CAR WITH LOW MILEAGE. HE CALLED THE FORD COMPANY AND HE WAS TOLD THEY WOULDN'T COVER IT AND THERE WAS NO RECALL FOR THIS. I THEN CALLED FORD CUSTOMER SERVICE EXPLAINED THE SITUATION AND THE GUY PUT ME ON HOLD TALKED TO A SUPERVISOR AND TOLD ME TO HAVE THE CAR MOVED TO A FORD DEALERSHIP AND HAVE THEM DIAGNOSIS THE PROBLEM AND THEN TOLD ME TO CALL FORD BACK AND TELL THEM IF THEY DIAGNOSED THE SAME PROBLEM. I WAS TOLD I WASN'T GOING TO HAVE TO PAY FOR THIS REPAIR THEY WERE GOING TO TAKE CARE OF IT SINCE IT WAS A SAFETY ISSUE. AFTER THE DEALER DIAGNOSED THE SAME ISSUE I CALLED FORD, TALKED TO SOMEONE ELSE WHO LOOKED ME UP AND SAID THERE WAS NO RECORD OF ME CALLING THE FIRST TIME. I WAS VERY UPSET AND FRUSTRATED SO THE LADY MARY ANN SAID SHE WAS GOING TO START A NEW CASE IN WHICH SHE DID. I HAD TO EXPLAIN EVERYTHING ALL OVER AGAIN AND TELL HER WHAT I WAS TOLD EARLIER IN THE DAY. SHE THEN SAID SHE HAD TO PUT ME ON HOLD AND TALK TO A SUPERVISOR. SHE CAME BACK ON THE PHONE AND SAID YES MAAM YOU WERE RIGHT YOUR DOING EXCATLY WHAT YOU WERE TOLD TO AND SHE REASSURED ME FORD WAS GOING TO TAKE CARE OF THE REPAIRS AND THE COST AND I WOULDN'T HAVE TO PAY ANYTHING. SHE TOLD ME TO JUST HAVE THE DEALERSHIP CALL THEM WITH MY CASE NUMBER AND THEY WOULD GIVE THEM THE OK TO FIX THE CAR AND THEY WOULD TAKE CARE OF THE COST. SO I CALLED THE DEALERSHIP TOLD THEM AND THEY THEN CALLED FORD CUSTOMER SERVICE WITH MY CASE NUMBER TO GET THE APPROVAL TO HAVE THE CAR FIXED AND PAID FOR. WELL THEN I GET A CALL FROM THE DEALERSHIP SAYING FORD SAID THEY WEREN'T GOING TO PAY FOR IT IT WAS JUST A CASE NUMBER FOR A COMPLAINT. SO I CALLED BACK AND ASKED TO TALK TO MARY ANN AND WAS TOLD THAT'S IMPOSSIBLE BECAUSE THERE IS NO WAY OF GETTING A HOLD OF OTHER EMPLOYEES. I THEN HAD TO RE-EXPLAIN THE WHOLE SITUATION TO A DIFFERENT GIRL AND SHE THEN PUT ME ON HOLD AND SAID SHE TALKED TO HER SUPERVISOR AND THEY SAID THEY NEVER WOULD OF OK'ED PAYMENT FOR THIS. SHE WAS VERY RUDE TO ME AND I ASKED HER HOW WOULD FORD FEEL IF WE GOT IN A CAR ACCIDENT AND WAS KILLED OR KILLED SOMEONE ELSE DUE TO LOSING OUR STEERING? HER RESPONSE WAS WELL I WOULD HOPE YOU WOULD GET IT FIXED. I THEN SAID WHAT ABOUT ALL THE OTHER PEOPLE WHO OWN THESE VEHICLES AND DON'T KNOW THIS IS A ISSUE. THEY COULD LOSE THEIR STEERING AND GET KILLED OR KILL SOMEONE ELSE. I SAID IT MAKES NO SENSE THAT FORD WOULDN'T WANT TO TAKE CARE OF THIS HUGE SAFETY ISSUE AND RECALL THESES VEHICLES. SHE TOLD ME MAAM THAT'S NOT MY PROBLEM. I CONTINUED TO CALL BACK AND TALK TO SEVERAL OTHER PEOPLE REGARDING THIS ISSUE MEANWHILE MY CAR IS SITTING AT DEALERSHIP WAITING TO GET FIXED. FINALLY THEY ESCALATED THE PROBLEM HIGHER UP IN FORD TO SEE IF THEY WILL PAY FOR THIS REPAIR. MEANWHILE MY CAR WILL BE SITTING THERE UNTIL I WAIT TO HEAR BACK FROM FORD. I HOPE THEY PAY FOR THIS REPAIR AND I HOPE THEY RECALL THIS VEHICLE FOR THE ASSEMBLY STEERING SYSTEM. IF THEY DON'T IT'S VERY SAD. I LOOKED UP THIS PROBLEM AND ABOUT 25-30 PEOPLE REPORTED THE SAME ISSUE!!! WHY ISN'T FORD TAKING CARE OF THIS? THEY ARE SUPPOSED TO BE RATED HIGH AND HAVE HIGH CUSTOMER SATISFACTION. I DON'T FEEL THEY CARE IF THEY KNOW THIS IS A PROBLEM WITH THE ASSEMBLY STEERING SYSTEM WHICH IS A HUGE SAFETY ISSUE THAT CAN END IN INJURY AND DEATH BUT DON'T CARE ENOUGH TO START A RECALL OR PAY FOR CONSUMERS VEHICLES TO GET REPAIRED WHEN THEY KNOW THIS IS A HUGE SAFETY ISSUE.

I WONDER HOW FORD WOULD FEEL IF ONE OF THEIR FAMILY MEMBERS OR FRIENDS WERE INJURED OR EVEN KILLED IN A FORD FUSION OR BY A FORD FUSION FROM THE DRIVER LOSING STEERING AND NOT ABLE TO STEER AT ALL??? COME ON FORD STEP UP TO THE PLATE AND DO THE RIGHT THING. FIX THESE VEHICLES AND PAY FOR THE CONSUMERS TO GET THESE VEHICLES FIXED THAT HAVE THIS PROBLEM. START A RECALL SO NO ONE GETS KILLED BECAUSE OF FORD!!! I'M VERY DISAPPOINTED IN YOU FORD AS IS ALL MY FAMILY AND FRIENDS I HAVE SHARED THIS SITUATION WITH.

It was Dec 23rd, Friday. On my way home from work I stopped for some last minute grocery shopping at a packed Walmart. As I started the car to pull out of my parking spot a light went off. Power steering assist failure. I could hardly turn the wheel. It was extremely difficult to back out of my parking spot. And terrifying to get out to the highway since it took 2 hands to pull and make a turn, but I made it home. We found the recall and scheduled to get my car into the dealership. For a week I was driving a rental I had to pay for, but the cost to repair my car was covered under the recall. At this time I have not had any more problems.

Fortunately my wife was just backing out of the driveway when the dashboard lit up and the steering completely failed. Had it been on the highway it would surely have been a disaster. The complete rack & pinion system had to be replaced. Extended warranty covered all but $100. but later Ford declared it a recall and eventually the dealer refunded the $100. charge. We were also dead on the road with a throttle body problem about a year earlier. Ford did arrange a tow but it took over 5 hours during a hot summer day. Fortunately we were only about 10 min. away from our dealer. The dealer has been great with loaners since we've bought 5 Fords from them, but there are no Fords in our future. Will consider a used Toyota Camry or Honda Accord from them just to deal with them in the future.

This car, although nice when it works, has had 5 recalls and has been dead on the road for us twice. This car has had every recall failure and counting. It's getting to the point that we are nervous about driving out of town or very far from home. With the news of sun roof breakage I'm expecting this failure next. Can't Ford make cars reliable anymore? We've owned 5 Fords in the past 10 yrs. and this puppy is the worst by far for reliability. Our most reliable Ford was our prized Crown Vic but Ford chose to stop producing it.. My Escape V6 has abysmal mileage. Our Crown Vic V8 had better mileage. Go figure!

I love our dealer but during our last recall repair I told the sales Mgr. we will only buy a used Toyota Camry from him next. We're through with Fords and their crummy engineering quality.

My power steering works most of the time but in morning and sometimes on highway the power steering just goes away. When I force steering wheel back and forth it Comes back. Luckily it has not happened in while in heavy traffic but does make me drive differently. It also happens and more often is when I start the car at home and drive off or back up it becomes jerky. It will get hard and then easy and then hard and then easy and then goes away. I have had no major problem in the last month but cold weather is coming and I get nervous. I called dealer and they said warranty was out. Funny thing is I bought a extended warranty. I will not go back to that dealer. I love my car but this scares me and I have told my family if there is a accident make sure you hire a lawyer and find out what happened to make sure that there is nothing we talked wrong. I changed my dealer to Paul Miller Ford in Lexington, Kentucky. I am taking care of 9 people at this time and a $2000 fix which I should have been told should e against The LAW. We need a lot of changes in the car Industry. In fact our hole foverment. Everybody is mad and that is both republican a d democrates and........well everybody.