CarComplaints.com Notes: Power steering problems started rearing their ugly head in the 2010 Fusion, so you'd think Ford had plenty of time to make sure those problems didn't creep into the 2012. But here we are.
And much like the power steering, we’re still seeing the same throttle body failures that started in 2010 continue in 2012.
10.0
really awful
Crashes / Fires:
36 / 0
Injuries / Deaths:
35 / 0
Average Mileage:
19,750 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall. The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA campaign number: 19V001000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Fairway Ford (366 w main St, canfield, oh 44406, (330)-533-3673) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA campaign number: 19V001000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to germain Ford of beavercreek (2356 heller dr, beavercreek, oh 45434) who stated that Ford had not provided parts. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2012 Ford Fusion. The contact stated that the power steering was faulty. The steering wheel seized and would not move. When the contact's son brought the vehicle home from college, the steering wheel was fine. When the contact attempted to drive the vehicle, the steering wheel seized again. The vehicle was included in NHTSA campaign number: 19V001000 (air bags). Also, the power steering warning indicator was illuminated. The vehicle was taken to gillie hyde Ford (610 happy valley rd, glasgow, ky 42141) where the mechanics only repaired the air bag and were waiting for the contact to give permission to service the steering wheel. The dealer stated that the vehicle was not included in any steering recalls. The contact was holding off on the steering repair until a recall was issued; however, the dealer stated that the vehicle was out of warranty. The power steering was not repaired. The manufacturer was made aware of the issue/problem on Monday, 4/1/19. They said this vehicle was not covered under the recall. They refused to provide any assistance with checking the vehicle or making repairs. The failure mileage was 87,000.
Takata recall. The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA campaign number: 19V001000 (air bags). Beach Ford (2717 Virginia beach blvd, Virginia beach, va 23452, (757) 486-2717) indicated that the part may become available within weeks or months. The dealer made no mention of a loaner vehicle. The manufacturer was contacted to determine when the part would be supplied to the dealer. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA campaign number: 19V001000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Paris Ford (2020 ne loop 286, paris, tx 75460, (903) 784-2566) was contacted and confirmed that the part was not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Blossom, TX, USA
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The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA campaign number: 17V024000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Sam galloway Ford Lincoln (1800 boy scout dr, fort myers, fl 33907, (888) 807-0288) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA campaign number: 19V001000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called jim tidwell Ford (2205 barrett lakes boulevard, kennesaw, ga 30144, (770) 427-5531) and was informed that the parts were not available. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The VIN was unknown. The contact had not experienced a failure.
Takata recall. The contact owns a 2012 Ford Fusion. The contact received a recall notification regarding the air bags. The NHTSA campaign number was not available. The contact stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. Cutter Ford (98-015 kamehameha hwy, ailea, hi 96701) confirmed that parts were not available to perform the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2012 Ford Fusion. While driving approximately 10 mph and attempting to turn left, the steering lost power without warning and the service power steering indicator illuminated. The manufacturer was made aware of the failure and stated that there was a recall regarding the air bags. The NHTSA campaign number was not available. The contact was informed to call the dealer and that both the steering and air bag would be repaired for free. The vehicle was taken to five star Ford stone mountain (678-384-4242, located at 3800 us-78, snellville, ga 30039) where the contact was informed that the steering would not be covered. The contact called the manufacturer back and was informed that the representative who stated that both parts would be covered made a mistake; therefore, the steering would not be covered. The vehicle was not repaired. The failure mileage was not provided.
Takata recall. So far my Ford dealership nor Ford Motor Co. Has not contacted me about the recall of my airbag's. is there in fact a recall of my vehicle or not?
Takata recall. The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA campaign number: 17V024000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Walnut creek Ford (1800 N main St, walnut creek, ca 94596, (925) 932-2900) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA campaign number: 17V024000 (air bags). Riverside Ford Lincoln (2089 riverside dr, macon, ga 31204, 478-464-2900) was contacted and confirmed that parts were not available for the recall remedy. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2012 Ford Fusion. The contact received a recall notification for NHTSA campaign number: 17V024000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called penske Ford (8970 la mesa blvd, la mesa, ca 91942, 877 724-7042) and was informed that the part was not available. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. Received a letter dated May 1028 that there was a recall on the air bag inflator and that parts would be available during the second and third quarters of 2018. It is now January 2019 and still not notification that parts are available. We are driving this vehicle and haven't asked for a rental, but it is really safe for the passenger air bag. This has gone on too long.
Takata recall. The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA campaign number: 17V024000 (air bags); however, the manufacturer failed to provide the part within a reasonable time frame. The recall was issued on January 10, 2017. The contact was uncertain when to contact the dealer and received more than two recall notices from the manufacturer. The manufacturer was contacted regarding part distribution. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA campaign number: 17V024000 (air bags); however, the parts were not available. The dealer (phil long Ford of motor city, 1212 motor city dr, Colorado springs, co 80905, 719-694-3487) was contacted and confirmed that parts were not available for the recall remedy. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available.
At 2:00am 12/19/2018 I was parking in front of a resturaunt to order food my steering wheel was working just fine. After coming back outside to leave to go home the steering was very difficult to move. I couldn't turn left or right.
Takata recall. The contact owns a 2012 Ford Fusion. While driving 15 mph, the steering wheel seized while attempting to park. When the contact returned to the vehicle, the steering wheel was locked and the power steering assist indicator illuminated. The contact called classic Ford Lincoln of columbia (177 greystone blvd, columbia, SC 29210, (803) 779-3673), but no assistance was provided. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact stated that the vehicle was included in NHTSA campaign number: 17V042000 (air bags). The failure mileage was 162,000.
Takata recall I received notice in August 2018 about a recall on my vehicle, and have since contacted Ford dealerships several times to have my airbag replaced, to ensure the safety of myself and my passengers. I have been informed that there is too high of a demand for these airbags, and that Ford does not have any replacements (according to the dealership in bayshore, NY). They have since ignored my recurrent calls and requests for updates, and simply attempt to "pass the baton" and relay responsibilities to other departments. I sent a letter to Ford corporate in Michigan on November 25th (please see attachment) and have still not heard back. I do not feel safe driving in a vehicle that may explode with shrapnel in the event of an accident, and I do not appreciate being ignored and lack of diligence being shown. It is Ford's responsibility to assure my safety and issue a replacement vehicle until they are able to supply customers with the replacement needed. I hope that action will be taken to rectify this situation sooner than later.
A D V E R T I S E M E N T S
- Canfield, OH, USA