Door latch keeps falling have to roll down the window to open the door from the outside

- Midlothian, VA, USA

The electric power steering assist (EPSA) function of the car is no longer functional. It is available for inspections upon request. The vehicle began intermittently losing power steering when the vehicle would start. The problem can now be re-produced each time the vehicle is started. The problem is a known issue with this model Ford Fusion and was part of a previous recall. This vehicle was serviced by the Ford dealership during the times the recall was in place and had the EPSA re-programmed. The issue still persists, and the vehicle is unsafe to drive. The recall is no longer in effect and Ford will not remedy the issue.

- Leesburg, VA, USA

Transmission issues. Jerks and shudders and loss of power, broken motor mounts, PCM issues, misfire issues and etc. Car threw codes, many expensive trips to Ford dealerships, excessive undriveable down time, unsafe to be on a highway or go up a hill when it shifts (automatic), 6F35 Transmission in my 2012 Ford Fusion

- Nixa, MO, USA

A few days ago, I drove my car to college and on my way there, a message about the Service Advancetrac popped up on the dashboard. I parked my car, and when I was done with my classes, I returned to my car and turned the ignition on. At that point, another message appeared on the dashboard: SERVICE POWER STEERING NOW, and my steering wheel became hard to maneuver. Despite the difficulty, I was able to drive home safely.

- Indianapolis , IN, USA

Air bag light recall

- Englewood, OH, USA

I had a flat tire and ever sense I got tire fixed my tranction control light came on and my power steering went out. I called about the recall but they said my car wasnt covered.. I dont understand why Ford isnt fixing them cause from what ive read alot of Ford have had this problem and im on a fixed income how will I afford to fix my only means of transpartation?

- Spring City, TN, USA

The braking system failed. Yes it-??s available upon request for inspection. The safety of myself and others were put at risk because it caused me to hit something in front of me. I stepped on the brakes and the pedal went straight to the floor. This has happened multiple times it is putting my safety as well as my children-??s safety at risk. When I step on the brake pedal there is nothing goes to the floor till I pump the pedal. Initial Lu when hitting the pedal it jerks the steering wheel out of my hand to the right every time. It-??s not only putting my children-??s, and my self in harms way but any other driver that might be even near me while driving considering it takes the steering wheel out of my hand uncontrollably.

- Wiggins, CO, USA

Door handle failures (inside the vehicle) are very well documented and very well known to break off the mechanism required to open the door. This isn't just a minor annoyance, it is a MAJOR SAFETY HAZARD, caused by either poor design, poor materials, poor process control, poor validation testing, poor part quality or poor management in concealing this as not being worthy of a recall. How many lives are you willing to risk before doing a recall? The problem has been well known & documented for well over a decade, and it is still happening in the field. If someone has not died from this door lever failure it is only a matter of time. My family's lives are in jeopardy every time we drive this vehicle with a known likelihood of the door handles failing to open the door. You may not be able to open any other door, depending on the damage from an auto accident, but Ford has not taken responsibility for this high-risk to life and limb of its occupants. For such a cheap injection molded plastic part with no glass-fill, it is apparent that you went with the cheapest material possible. You've done it for over a DECADE and choose to ignore the problem until someone sues you or dies as a result of this safety problem. Whether it is a knitline defect you have no process controls to prevent part weakness, or the excessively small part fillet, or the material thickness, subpar material properties or molded part process flow problems, Ford is clearly cutting corners on the design & manufacturing of well documented and well known failures in the field. This is unacceptable, requiring your customers to waste over $200 every time it breaks, all the while being unconcerned about the serious safety risk to occupants in your vehicles. This is the problem with unethical engineering and business practices in the automobile industry. You will be held accountable only when someone dies from your decades of negligence & disregard for the safety of your customers.

- Phoenix, AZ, USA

Did not put car into park and was able to turn key fully back and remove the key from the off position. Car started rolling on slight incline. No issues other than rain sensor wipers not always working, so maybe an issue in column. Have not taken to dealership or mechanic yet.

- Somerset, WI, USA

My drivers side door handle will only work from the outside I was told to contact the highway safety admin because it-??s technically a safety issue if I had and emergency and had to hurry up and exit my vehicle. It-??s like jammed or something and doesn-??t lock until I manually lock an lock my door but I-??m unable to get out from the inside safety and I was already in a car accident once in my life I would really like to get my door handle fixed please

- Las Vegas , NV, USA

my car rolls away in park 2012 ford fusion

- Jeanerette, LA, USA

Power Steering Assist Fault and Service Advancetrack error codes appear on the digital dash display. Power steering does not work. The Ford dealership the vehicle was bought at and is serviced at allowed me to drive out of the lot in the car's current state because the vehicle is 7 months out of the extended warranty 10-year recall.

- Bensenville, IL, USA

Driver-??s side door latch/handle suddenly became unoperational from the interior of the vehicle. This is a safety hazard -?" after struggling with the handle to get out of the vehicle, my wife resorted to climbing over the console and exiting out the passenger door. Called local Ford dealer and they say because the 2012 door latch is not under recall, they won-??t replace the handle without us paying parts and labor. They expressed no interest in exploring this safety issue short of us bankrolling the cost, despite the fact that there are recalls for this same safety defect on Fusions in other production years. The 2012 door latch should be recalled. The handle is toast - we cannot exit our Fusion out the driver-??s door. We are ordering a part to replace the latch, performing the labor ourselves.

- Rapid City, SD, USA

Started the vehicle, immediately received a prompt informing me that the power steering needed to be serviced. The steering wheel is completely stiff, rendering the vehicle inoperable. According to NHSTA, there was a recall issued for this issue however my VIN number does not fall under the recall. Initial estimates range from 1500, to 2000. It is a known issue for 2012 ford fusions, yet my vehicle does not qualify for the recall. Which seems very unreasonable.

- Jacksonville, FL, USA

The contact owns a 2012 Ford Fusion. The contact stated that while driving at 30 MPH, the power steering assist failed, and the steering wheel was difficult to maneuver. The contact pulled over and parked the vehicle in a parking lot where it remained. The dealer was made aware of the failure but informed the contact that NHTSA Campaign Number: 15V340000 (Steering) had expired for the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 194,790.

- Aurora, IL, USA

Electric power steering assist fault. Had power steering one minute and the next minute it is extremely difficult to steer. Called Ford and told them the issue. They said that the recall for this had been done already. They downloaded new programming, but never changed the part. Then they put an extended manufacturer warranty to 150,000 miles. Incident happened just over the extended warranty period and have done research on many complaints about the same issue. Ford refuses to do anything about it and repair costs are over $2,000. This is extremely dangerous and may cause serious injury or even death at higher speeds. Luckily no one was hurt this time.

- Nevada, MO, USA

Power Steering Assist Fault. When attempting to operate vehicle, it would not allow for steering. This put my entire family at risk for accident.

- Brandon, FL, USA

The powersteering fault was never taken care of when we went to get it fixed at the dealership. We had taken it in because it was a recall error and because the fault "didn't show up" when they were trying to fix it they said that they couldn't do anything about it and returned the car to us in less than one day which the work that was actually required would have taken longer to do. We didn't know what to do or how else to complain but now the vehicle is permanently stuck with this error and wont budge.

- Milford, TX, USA

2012 Ford Fusion SE 4cyl 81,782 miles Power Steering Rack failure - Hazardous situation without previous system degradation, warning or indication. Loss of steering control, not able to steer, steering wheel would not turn without using great force. After engine stop and restart, the dash lamps were illuminated: Fault Lamp = Service Power Steering Now Fault Lamp = Service Advancetrac System Problem happened during a vacation road trip in the mountains of Kentucky. The vacation was interrupted. The car towed to Greenwood Ford dealership in Bowling Green KY. Fault not covered under recall or warranty. Steering rack replaced at a cost of $3200. Ouch. will it happen again? Dealer could not return failed parts to me without additional $1500 core charge paid by me. We also paid towing and rental car costs. The same failure is happening to many 2012 Ford Fusions.

- Oviedo, FL, USA

Our 2012 Ford Fusion began displaying a -??POWER STEERING ASSIST FAULT-?? summer of 2021. We did not record the 1st instance of this fault, but began recording subsequent instances on 7/25, 10/18, 10/20, 10/21 On 10/21 the vehicle also displayed -??SERVICE ADVANCE TRAC.-?? We were unable to steer the car when the fault occurred, although we were able to put it in reverse or drive, which seems extremely dangerous. Fortunately, these instances occurred while parked. The vehicle ignition was turned off and restarted, which cleared the fault & power steering resumed. This vehicle had less than 69,000 on Aug 4, 2021 when taken to Courtesy Ford in Portland, OR where the vehicle was purchased to replace the driver side airbag under recall notice received in the mail. We had them investigate the power steering assist fault during the same service. We were advised that the Ford mechanic was -??Unable to duplicate customers concern-?? and -??No fault codes in the system.-?? The vehicle was then taken to Damerow Ford in Beaverton, OR on 11/18/21. The next day, 11/19/2021, we were advised of an electrical problem in the steering assembly. We were told that it needed to be replaced along with some bolts and nuts. The invoice indicates that the steering gear assembly was replaced & gear was programmed. The bill came to over $2205.62. We-??ve discovered through an online search that Ford is well aware of this problem & has been for years. We-??ve been told by both dealers our VIN number is not included in the recall and the extended warranty for this issue, which makes no sense. Fortunately, we did not experience the lack of steering while driving, as others have. Our lives & vehicle & the lives and property of others on and along the roadways we have traveled were jeopardized with a well known safety issue & Ford Motor Company is not standing behind their product. Do we have recourse for reimbursement from Ford Motor Company through the NTSB for this unethical corporate behavior?

- Tigard, OR, USA