CarComplaints.com Notes: Power steering problems started rearing their ugly head in the 2010 Fusion, so you'd think Ford had plenty of time to make sure those problems didn't creep into the 2012. But here we are.
And much like the power steering, we’re still seeing the same throttle body failures that started in 2010 continue in 2012.
10.0
really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
58,931 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While switching the car from drive to reverse while parked the transmission banged into gear and left rubber on the ground with my foot pressed on the brake pedal.
This started last year...we bought the car new in Feb. 2012....we have taken the car to youngblood Ford in madison, Georgia where we bought the car at least four times...sometimes when you slow down to stop the transmission shifts hard and the car jerks....making a noise...then after this happens and you pull off again the gears stall in between shifts and almost stalls....have almost been hit in an intersection because of this....took it to the dealership a year ago and was told the transmission or computer had to be recalibrated......the car was fine for about two weeks and then started again...I have taken the car back several times and the last time, I told them to keep the car and drive it for a distance, since the problems seems to occur after a trip of 40 miles or more....the dealership kept the car for a week...I called them and was told the problem could not be duplicated....but when I drove the car home ( about 25 miles) the car did it again...I have had a number of people with me when this problem occurs, even a brother in law that is a mechanic...
September 24, 2013-I was driving home and the car began to shut down. The wrench came up and it lose all power. I was able to coast into the median as it was 5;00 traffic. I turned completely off and restarted again. December 5, 2013.. the same thing happened as I was on a side street. I turned off and restarted. 2/24/2014 I was going to work and it cut off on very busy 6 lane highway. It was very scary as no one was behind me. I turned off and then restarted the car. I was so relieved that no one was on this busy road which is always traffic going very fast. I have a service all into Ford for Friday 2/28/2014.
I have had several issues leading up to this and the dealer would say nothing is wrong. Car jumps forward when idling, car looses power when accelerating on highway. Lastly was complete loss of power and nearly hit by bus with kids in car. They replaced throttle body, A/C motor etc....two weeks gone bye and it is starting again. I need to give this car to my daughter to drive but it is not safe.
As my wife accelerated the vehicle up to 35mph the engine seemed to cease functioning or shut itself down resulting in an inability to accelerate. A wrench warning light illuminated and she was forced to the shoulder of the road. She shut down the vehicle and restarted it with no further complications at this time. This happened under normal driving conditions. After researching this issue, the throttle body is said to be the culprit. I will be taking the car into the dealership tomorrow in an attempt to get this known problem replaced under warranty. However, will they be replacing one defective part for another" has there been an applied fix" this could be a very dangerous situation for a driver.
- Madison Heights, MI, USA
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I noticed a "jumpy ride' during trip to albuquerque and back....first road trip since buying car in April, '13. It was sort of a shifting of a gear when there should have been nothing like that at that speed. Started noticing around town at 35 the same jumpy feeling...just seemed like too much shifting. The ride is very "rough"...never had a car like this...loved my '09 Fusion, but this one stinks. Afraid it's wearing out the tranny and could be dangerous. 3 dealers have just blown me off along with the corporate person I talked to...a "[xxx]" for my region for Ford. I am worried and can get nothing done! information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
On 10/9/2013 I was stopped at a light and then when I proceeded to go on a green light, my car stalled without any warning or lights on my dash while in traffic. There was a car behind me that almost rear ended me. Went to restart the vehicle and it did not start right away. I had to put the car in park with hazards on, in the middle of traffic, and tried to start the car two more times before the car started again. The car has been giving me issues with hesitation and vibration for the past 4 months. I have taken it to Ford and they have checked my car 2 times and never was able to solve the problem. Before I took it to Ford the car has stalled on 6/19/2013 prior to taking the car to the local Ford shop. They said it was the programming and they installed the update for the computer, but it never solved the problem. The last time it stalled on me, my husband, who is an Acura technician, pulled the P2111 code out using a pocket code reader out of freeze frame data. There was no codes stored in PCM 6 hrs after the incident. 2 days later checked for freeze frame data again and there was no freeze frame data.
The contact owns a 2012 Ford Fusion. The contact stated that while driving 30 mph, the vehicle stalled without warning. The failure recurred on several occasions. The contact was able to restart the vehicle. The vehicle was not repaired and the manufacturer was notified. The approximate failure mileage was 34,000.
I was driving down a four lane highway and the car starting sputtering; then the check engine light and tool light came on and the car began decelerating and I had to coast to median. I sat for awhile and cranked up to coast to safe side of road. Repairman said it appeared to be something in the accelerator system/throttle system. Thought it needed a new part but ended up cleaning the throttle and other parts. It drove fine for about 2 weeks until Saturday and it did the same thing again. I was able to pull into a store parking lot after getting off interstate safely. Now the repairman has it and says it is checking out okay; driving fine with no cut off issues. This car scares me and don't want to drive anymore..
After taking off from a stop my transmission would slam when going into 2 gear, sometimes it would not shift into 2nd going back into first and revving up to almost 7K RPM and then shift jerking the car when shifting. Took it too the dealership they flashed the transmission and said that would fix it. It did for about 24 hours then it got worse so I took it back, then they installed a "software" update to the transmission, they made my gas mileage very poor, took it back a 3rd time they finally found that a valve was sticking and replaced it now seems to being doing fine. Im not the only one on here with this same problem there is something wrong with the transmission on this model car.
The transmission slams when shifting. Have had the computer reflashed at the dealership which fixed the problem for a few days. At about 30000 miles, the windshield wipers started going crazy (turning on/ off whenever, going different speeds whenever).
I was driving down the road when I lost ability to accelerate. I coasted to the side of the road and into a parking lot. I put the vehicle in park and shut it off and it spit & sputtered before shutting off. I turned it back on and it ran fine. Took it to the dealer who said I needed a new throttle cable. 2 days back and the engine light is on again. I know of 2 other people with the same vehicle that have had the same problem.
The power steering went out in the car of my teenage driver. Without warning, displayed a message on the dash board 'power steering assist fault' then the swerving car light came on, then the message 'service advance track'. the car has be turned off and turned back on for this problem to go away and the power steering to return to normal. Happened again on 6/25/13 going down the highway at 60 mph, same messages. And again on 6/25/13 during a turn from a busy street (nearly caused an accident).
The car was bought a week ago and barely driven since then but now I am experiencing the same problem many owners are with the transmission. It will shift fine 1-2 but then when it goes from 2-3 it seems to slip and then engine revs up causing the car to lurch forward and then it somewhat slams into 3rd gear kind of hard like. Have not notified anyone yet but I notice so many people are having the same shifting problems with their transmissions that I can't help but feel there needs to be something done about it. Please tell Ford they need to fix these cars so all of us "customers" are not out of our hard earned money.
I had stopped to the gas island to put air in the tires. After backing out of the spot I went to accelerate and to my surprise the car would not take any gas. The wrench light came on and the car began to sputter and shake. I cut the car off and started it again but had to race the engine to get it to catch. Later the same evening I again had backed out of a parking space and the same thing happened again. I was able to pull over, cut the car off and begin again. I know thought it had something to do with backing up. So I decided not to back up again. However, early the next morning bringing my husband to work it happened again and then again as I was bringing it to the dealership. The dealership said that it was the throttle body so they replaced it. I have only owned Ford vehicles but I am not happy with having these types of problems with this car this early. I purchased this car brand new. Thank god it's still under warranty.
At the beginning of acceleration, the transmission shifts hard. The RPM's go above 3 and then there is a hard shift and the RPM's go down to 2 1/2 and then finally down to 1 1/2. this is only to get to 30 mph and it has a hesitation to gain speed. My husband drives it mostly and he says that he has noticed it for a while. I just noticed it in the past week or so. I have spoken to other Fusion owners and some of them experience the same. Is that why Ford was trying so hard to saturate the market with them??
Powershift automatic transmission problems. When accelerating, vehicle loses power and makes loud clunking noise. Had car in on September 12 on the first visit, they did not find a problem; however, I do not think they looked at the transmission as my ticket indicated there was a noise coming from the rear of the car. The car continued to have problems. On 10/19/12, the PCM was reprogrammed and they said transmission fluid was low. Vehicle had regular oil changes through dealer and transmission fluid should not have been low. They told me the problem had been fixed but I would still experience the problem for a few more days because the computer had to adjust to the new setting. After this, I contacted another Ford dealer who told me that this problem would continue throughout the lifetime of the vehicle. I was told I could take it in, but it wouldn't do any good. He did send me a list of operating characteristics of the powershift for this model. The problem did cease after a few days; however, it has started occurring again. On 1/8/13, it make a terrible noise and lost power as I was turning a corner. It had a problem again this morning while accelerating in rush-hour traffic. The car is scheduled to be looked at again at the dealership tomorrow. I do not feel safe in this vehicle and do not understand why it hasn't been recalled.
2012 Ford Fusion sel with a V6 with an automatic transmission shifts terribly between all gears. Extremely noticeable between 1st and 2nd gears and 2nd and 3rd gears. Usually about a 2-3 second delay before the transmission can find the gear. The car has down this at highway speeds as well. Extremely frightening when you go to pass someone and your vehicle does not appear able to find the gear and maintain speed. I have brought it to the dealership almost monthly since March of 2012 and the dealer states that Ford said that is just how the vehicle shifts. Ford Motor Company is very unresponsive about my concerns. I have a 2005 Malibu with 150,000 miles on it that shifts better than the Fusion.
The contact owns a 2012 Ford Fusion. The contact was driving approximately 15 mph and engaged the accelerator pedal when the transmission began to exhibit hesitation. The failure recurred consistently. The vehicle was taken to an authorized dealer three times for the defect where an unknown repair was performed regarding the transmission. The problem persisted. The manufacturer was not notified of the problem. The approximate failure mileage was 100.
When shifting from first gear to second gear the car will very roughly go into gear, and second to third and third to fourth is not much better. From fourth to fifth and fifth to sixth is fine most of the time. I had two calibration updates performed by the Ford dealership I purchased the car from and was told to drive the car and let the update set in. After both times I noticed that the problem did not go away, instead after the last update the issue progressed. I have pleaded with the dealership to trade my car for another Fusion (same value) and they told me I had too much negative equity. Instead I was told I could get a Ford Focus and how ever much I am "upside down" they would roll it over to the price of the Focus. I told them that wasn't fair and that I wanted another Fusion that did not have transmission problems. I was told that planet Ford could not help me and I should get another opinion if I was unhappy. So I went to anderson Ford and had the mechanics run diagnostics on it to see if they could identify the problem. While anderson Ford was diagnosing my car I was given a rental Fusion that was so much better than my car as far as shifting. I also was speaking with Ford customer care about my issue and wendy (customer service manager) told me that if anderson Ford did not find anything wrong I was going to be stuck with that car. Anderson Ford reported that no warning codes could be found and the car was fine. I told them the difference I noticed in driving the rental Fusion and my Fusion and the service manager disregarded it. I was given my car back and was told if I was not comfortable with it I needed to trade it in and deal with the negative equity. I have spoken with several dealers about different cars and I am unable to trade my car in because I have too much negative equity. Please help me on thisissue so I can get a car that operates correctly.
A D V E R T I S E M E N T S
- Warwick, RI, USA