CarComplaints.com Notes: The 2011 Fusion builds off the 2010's reputation. That's not a good thing.
The first thing that jumps out is the ridiculous amount of power steering complaints. It grinds, it squeals, and it eventually just fails.
And if losing power steering isn’t enough for you, how about a sudden loss of engine power? That combination is enough to achieve clunker status.
10.0
really awful
Crashes / Fires:
26 / 0
Injuries / Deaths:
14 / 1
Average Mileage:
71,586 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Ford Fusion. After starting the vehicle, the "power steering fault" message displayed and the power steering assist failed. The steering wheel became very difficult to turn in either direction. The failure was not diagnosed or repaired. The local dealer (sarasota Ford, 707 w. Washington blvd, sarasota, fl) and the manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 100,000. The VIN was invalid. * updated 11/9/18
Takata recall on my way home driving in the city the "service power steering" message popped up. I got home and parked my car like normal. The next morning as I'm leaving, it is incredibly hard to turn out of my driveway.
Lose of power steering whenever it wants & service afvamcetrac continues to come on. Suppos day yhere T no recalls yet I loose power steering at amy given time & no mechanic can repair due to the inform me it should repaired by entire new parts from Ford. Had been taken in multiple times yet then they tell me it should B ok but won't promise it due to every other power steering recall on this vehicle but mine. Need help & resolution. Has stopped workin multiple times & have had 3 accidents into curbs, my other vehicle & thx god when it happened on freeeay I was able to slam my brakes & safely get out of traffic.
Power steering continues to go out periodically..error message says power steering assist fault. The was "fixed" a couple of years ago and now going out again and they say it is not covered under any warranty cause miles exceed 150,000. Last time on expressway going over 60 mph. Took it to dealer and they say it needs a steering gear..this should be on a recall. I feel Ford is not being responsible for this and putting us in danger of an accident that could kill us or other. Please help.
The contact owns a 2011 Ford Fusion. While driving approximately 40 mph, the "check steering" indicator illuminated without warning. Immediately afterwards, the power steering seized. The vehicle was towed to performance Ford Lincoln (606 NJ-10, randolph, New Jersey 07869, (888) 541-3927). The dealer stated that the vehicle was included in NHTSA campaign number: 15V340000 (steering) and the computer software was reprogrammed; however, the failure recurred three weeks later. The manufacturer was made aware of the failure and provided the contact with case number: Cas-156-284-19. The failure mileage was approximately 164,000. The VIN was not available.
- Blairstown, NJ, USA
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The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA campaign numbers: 15V340000 (steering), 15V793000 (fuel system, gasoline), and 16V384000 (air bags); however, the parts needed for the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to a local unknown dealer, but the parts were not available. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available for NHTSA campaign number: 16V384000 (air bags), and parts distribution disconnect for NHTSA campaign number: 15V793000 (fuel system, gasoline) and 15V340000 (steering).
The contact owns a 2011 Ford Fusion. The contact stated that the power steering failed and the steering assist indicator illuminated. While driving, the steering wheel pulled to the right. The contact was able to keep the vehicle in the lane by applying force to the steering wheel. The contact was able to drive the vehicle home and it was later towed to vic valley Ford Lincoln (501 East daniel morgan avenue, spartanburg, South Carolina 20304, (864)-583-3600). The dealer diagnosed that the power steering rear control arm was causing friction to the power steering system, which caused the system not to operate normally. The contact stated that the vehicle was previously repaired per NHTSA campaign number: 15V340000 (steering) on August 11, 2018 by the same dealer. The recall repair did not correct the failure. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 142,205.
On August 16th 2018. My 18yr son was driving when his power steering went. He could have been killed along with others. There was a recall by Ford. But with restrictions. With in 10yrs ir 150kmiles what ever came 1st. My son's car did not qualify as it was just over the 150K mileage. The cost of the repair is over 2K....we are devastate. How Ford can but such restrictions when my previous son & other's could have lost their lives. Also how can a dealership sell cars when there is very harsh recalls. We love to buy Ford because it is an american car & suppose to be dependable & reliable. I bought this car thinking my son was going to be safe. Instead I bought him a death trap. Thank you.
The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA campaign numbers: 15V793000 (fuel pump, gasoline), 14ve028000 (equipment), 16V384000 (air bags), and 15V340000 (steering). The parts needed for the repairs were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The contact called payne weslaco Ford at (956) 619-6026 (2401 E expy 83, weslaco, tx 78599) and was informed that the parts were not available. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available for NHTSA campaign numbers: 15V793000 (fuel pump, gasoline), 14ve028000 (equipment), 16V384000 (air bags), and 15V340000 (steering). The VIN was not available.
Sometimes on start up there is no power steering. There is a warning light about steering malfunction. If the key is turned off and then re-started the steering comes back. The danger is if this happens while driving.
My wife and I gave this car to our daughter when she got her drivers license in 2016.since then there has been a recall on the airbags that has not been fixed because they are on back order. The temperature sensor has gone out and Ford is aware that is a problem but will not recall, and now 3 times the steering has locked up on her with an error message that reads "power steering assist fault". in reading various articles there was a recall but for some reason my car having a 3.5 liter was not in the recall, not real sure what engine size has to do with power steering. Fortunately all 3 failures occurred in our drive way while she was backing out and she turned the car off and started it back up and the car corrected itself. I am in fear for my daughters life at this point, even though she has 2+ yrs of driving experience who is to say that if this happens when she is driving down the road she will know how to react without harming herself or someone else. Ford needs to own up and fix their defective vehicles ps. This Ford only has 45,000 miles on it. Ralph nader, we need you!!!!
Jenkins and wynne Ford in clarksville tn has replace the electronic power steering twice already. Vehicle was returned back to us on 8-9 Aug after fixing it for a second time. Within 24hrs electronic power steering went out again and returned it immediately to the Ford dealership. Now dealership is claiming the lower controls arms are bad and need to be replaced and is the cause of why the electronic power steering is going out. There has been no noticeable noises, clunks or anything to identify the issue being the lower control arms. Ford is claiming the bad lower control arms are putting to much pressure on the electronic power steering control unit.
The car is parked on the curb so I'd started it up and was proceeding to turn it around in a driveway across the street when the power steering went out suddenly and I could barely turn the wheel. A warning on the dashboard said the power steering assembly had failed. After much effort, I pulled the car alongside the curb across the street and turned it off. I called the dealer and the man there said there was a recall on the vehicle for the power steering and he was 99% sure it would be covered but after I had it towed there, he said it didn't meet the criteria for the recall -- that the computer wasn't throwing certain codes so I had to pay $2,000 to get it fixed. I just have to trust he was being truthful about the no codes.
I had a recall on my car last year 2017. I took it to be fixed. They replaced the throttle body and power steering module. After having that replaced I later notice my car wasn't driving right. There was a whining noise and a noise coming for steering wheel. So I took my car back to have it check out.the guy said it will cost $130 for them to check my car. I asked if cost to check the part they replaced because my car was driving the same since they fixed it. It took less than an hour for them to tell me that there wasn't anything wrong with the parts that was replaced. Now my car has been going down since. So June 30,2018 I took it to a mechanic for oil change and he told me that I should take my car to dealership to get rack and pinion check.he express to me that I should get it looked at soon because my wheel seem like it will lock. August 5,2018 I was driving the express way and almost lost control of my car. It kept swerving back and forward in and out of lane. I was trying to avoid hitting the car on my right side and hitting the brick wall on my left. I to brake on the expressway almost coming to a complete stop to get control of the car. I thank god there wasn't a car behind me. I had to replace the tail light several times. There a static noise coming from the center dash.
Upon starting the car and backing out of the driveway I experienced a loss of power steering assist. Even with several attempts to turn the engine off and restart, the code is still there. There have been many cases of this happening online and a recall that my vehicle was not under in 2015.
I took my 2011 Ford Fusion to the Ford dealership in harlingen tx. They verified the vehicle was up for recall since it has not been repaired. The mechanics took the car in and repaired the car after 7 days of dropping it off. On day 7 they called me that it needed a tie rod which I purchased and delivered first hand. 2 hours later they called me that I had to pay $1,300 because the car was not up for recall and that if I didn't pay they would be putting my broken part back on and releasing the car to me. I went on to complain to the manager and they managed to take $500 out for the repairs they have done that were supposed to be up for recall. I waited 7 days to find out I was being charged for a service that was supposed to be free. Recall number 15no1 and 15no2. I have recite and video of the confrontation. I had already wrecked the car due to the steering issues. I also repaired the damaged after the accident to later find out it was up for recall!
I was driving the vehicle and lost power steering assistance. Warning light came on and display noted that fault. Parked the car, when I restarted it the problem went away. This could have caused a major accident had my wife been driving the car and entered a shape bent in the road. Fortunately I was driving about 40 mph on a fairly straight road when the problem occurred. I checked and no recall has been noted on this particular vehicle, however it appears other 2011 Ford including Fusion have been recalled. I want this to be on record in the event there would be an accident due to Ford's reluctance to take action of this serious problem. Please note: I am not able to check the box for receiving recall alerts, but would like to receive them. Thank you
I recently started my car after work and got a "power steering assist failure" alert while stationary. The power steering has not worked since that incident. It's incredibly difficult to make turns, especially Michigan turn-arounds. Being that it's electrical, the estimated cost to fix is $1700! I don't have $1700 to fix it, and I have no choice but to drive it around like this. I learned that there were over 400,000 recalls for related incidents, but my vehicle is not recalled. Why? I also noticed that of the 1795 complaints on here, 759 of them are for steering issues. That's 42 percent! this is a disaster waiting to happen.
A D V E R T I S E M E N T S
- Sarasota, FL, USA