The contact owns a 2011 Ford Fusion. The contact stated that the steering wheel seized with no warning. The vehicle was unable to be driven and was towed to an authorized dealer for inspection and diagnosis. The dealer failed to mention that the vehicle was not included in NHTSA campaign number: 15V340000 (steering). The dealer repaired the vehicle without the contacts approval and the contact was uncertain if the vehicle may be released until the repair concerns had been addressed with the manufacturer. The manufacturer refused to service the vehicle and indicated that the vehicle was excluded from the recall. The approximate failure mileage was 98,000.

- Dearborn Heights, MI, USA

Takata recall. The contact owns a 2011 Ford Fusion. While driving 65 mph, the steering wheel seized and excessive force on the steering wheel was required in order to maneuver the vehicle. The service advancetrac and power steering assist warning indicators illuminated. The vehicle was taken to the dealer where it was diagnosed that the steering assembly needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect. The failure mileage was 68,000.

- West Palm Beach, FL, USA

Power steering assist failed (warning appeared on dash) and vehicle was very hard to steer at low speeds, especially when turning. I almost ran into a curb because of this failure and the effort required to turn the steering wheel. After shutting off the vehicle and restarting it, the fault warning went away and the power steering worked. The power steering later failed and the fault warning reappeared. The local dealer cannot get it into service for a week and I am hesitant to drive the vehicle at speed for fear of loss of power steering again. Research has indicated that this is a common problem with these vehicle. It is a safety issue and should be covered under a recall notice.

- Vandalia, OH, USA

My 2011 Ford Fusion seemed to be operating normally after a drive of about 2.5 hours, beginning at about 7:30 a.M., mostly on highways, on Sunday, April 9, 2017. The drive was from arnold, Maryland to perkasie, Pennsylvania. The weather was sunny and mild. When I started the car after it had been parked with the ignition off for about 30 minutes in perkasie, Pennsylvania, the steering wheel was very hard to turn. I drove the car several miles on secondary roads and the steering remained extremely stiff at slow speeds, but somewhat easier to handle at higher speeds. I also noticed a steering assist fault message on the display. I then parked the car. After the car was parked with the ignition off for about 10 minutes I restarted the car. At that time the steering operated normally again. I drove back to arnold, Maryland without further steering problem.

- Arnold, MD, USA

The contact owns a 2011 Ford Fusion. The contact stated that while driving at 60 mph, the steering wheel seized as the service advancetrac and power steering warning lights illuminated. The contact was able to pull over to the emergency lane and the vehicle was towed to the contact residence. The vehicle was not diagnosed or repaired. The VIN was not included in NHTSA campaign number: 15V340000 (steering). The manufacturer was made aware of the failure. The failure mileage was 97,000....updated 05/03/17 updated 08/22/2017

- Sanford, FL, USA

The contact owns a 2011 Ford Fusion. While driving 60 mph, the power steering became very difficult to maneuver and the power steering warning indicator illuminated once the vehicle was restarted, it operated normally. The dealer diagnosed that the power steering motor needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 140,000. Updated 06/02/17

- Lawtey, FL, USA

Vehicle shut down several times while traveling at low speed on a city street. Also, the door on the driver's side will not open from the inside of the vehicle.

- Baltimore, MD, USA

The power steering assist failure light came on several times when I started my car. I looked in owners manual which stated to turn off and restart which let me drive. But it stated to call dealer. I called dealer which said that it was under recall. The next day the dealership told me that my car was not included in recall. It is the same part that is under recall on other 2011 Fusion but not mine. Now I have to pay $1,000 to replace the steering gear.

- Ware Shoals, SC, USA

The contact owns a 2011 Ford Fusion. While driving various speeds, the steering wheel became difficult to turn left or right. The contact stated that the vehicle had to be restarted on numerous occasions in order to correct the steering failure. The vehicle was diagnosed as needing the rack and pinion replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 159,000.

- Brooklyn, NY, USA

The contact owns a 2011 Ford Fusion. While driving approximately 55 mph, the inlet fuel warning indicator inadvertently illuminated. In addition, while making turns, the steering wheel seized and the power steering warning indicator illuminated. The vehicle was not diagnosed or repaired. The contact stated that the vehicle was taken to the dealer and previously repaired per NHTSA campaign number: 15V793000 (fuel system, gasoline); however, the failure recurred. The manufacturer was not made aware of the failure. The approximate failure mileage was 90,904.

- Turtle Creek, PA, USA

This is a complaint with Ford's recall 15S18. The recall was performed on my car (only software update). When the recall was performed there was no diagnostic trouble codes found in the power steering control module. Since this recall was performed I have experienced loss of steering. The steering locks up and I have only manual steering while driving. Car was in for service and was told the steering gear needs to be replaced. I was told this is my responsibility at a cost of around $2000. The recall clearly states the steering gear would be replaced under this recall. I contacted Ford about this and I was told the recall has been performed and the replacement of the steering gear was my responsibility. This car is unsafe to drive and a recall was mandated by the NHTSA, and Ford will not resolve this recall. I was told with the amount of miles on the car the recall doesn't apply anymore. This should be Ford's responsibility to replace the steering gear if their is a know defect in the part. It should not matter the amount of miles on the car. If there is a defect in the part it should be replaced under this recall the consumer should not be responsible to repair the car due to the know issues regardless of the miles on the car.

- Bemidji, MN, USA

The contact owns a 2011 Ford Fusion. The contact stated that the power steering warning indicator illuminated randomly and the steering wheel seized. The contact had to turn the vehicle off and on each time the failure occurred. The VIN was included in NHTSA campaign number: 15V340000 (steering), but the vehicle was not repaired by the dealer within a reasonable time frame. The contact was uncertain if the dealer would comply with the recall repair. Due to the mileage of the vehicle, the dealer would not repair the vehicle. The manufacturer was notified. The failure mileage was not available. Parts distribution disconnect.

- Shevlin, MN, USA

Started car and dashboard display stated "power steering assist fail". I had no power steering at all trying to drive home. Power steering system failed and has to be replaced. Ford said there is a recall for this, but my VIN does not apply even though it is in the years recalled.

- North Kingstown, RI, USA

Backing out of parking spot and power steering abruptly failed with power steering assist fault error. Very hard to steer. Took to dealer and was told I had previously had steering reprogram under recall. Diagnosis steering rack needed to be replaced at $2000. Luckily it failed in parking lot. Main concern is recall reprogram had been done in timely manner. These racks should be mandatory replace problem waiting to happen.

- St. Johns, MI, USA

Was backing out of a parking space (in motion, turning the wheel) and the car gave a warning signal and then it said power steering failure. I could not turn the steering wheel at all. I restarted the car and then it was okay. My husband said that the same thing happened to him a week ago when he turned the car on, he was stationary at the time. He restarted the car and it it was fine.

- Clarksville, TN, USA

The contact owns a 2011 Ford Fusion. The contact stated that on several occasions while driving, there was an abnormal vibration and clicking noise emitting from the steering wheel. The contact also stated that while attempting to start the vehicle, the vehicle failed to start. The vehicle was included in NHTSA campaign number: 15V340000 (steering). The vehicle was not taken to be diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 87,000.

- Inglewood, CA, USA

Driving down the road & power steer went out couldn't steer car almost had accident! message went across check power steering now. Drove home very slow. Will call dealer in morning. Afraid to drive!

- Conneaut, OH, USA

While driving, the car faces a sudden loss of power steering and a "service advancetrac" warning message comes on at the same time. The warning light for the traction control stays on. Power steering resumed after some time but the "service advancetrac" warning message and traction control warning light stayed on. This happens almost weekly and seems very dangerous. I was very lucky to not have this happen while on a freeway or at a turn.

- Lawrenceville, GA, USA

The contact owns a 2011 Ford Fusion. While driving 55 mph, the service advance trac and service power steering warning indicators illuminated and the power steering failed. It was diagnosed that the steering gear needed to be replaced. The contact stated that the vehicle was previously repaired out of pocket, but the failure recurred. The vehicle was not included in NHTSA campaign number: 15V340000 (steering). The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 101,000.

- Whitesville, WV, USA

The contact owns a 2011 Ford Fusion. The contact stated that the steering wheel failed to turn and the power steering assist indicator illuminated. The contact was able to avoid a crash. The failure occurred numerous times. The vehicle was repaired per NHTSA campaign number: 15V340000 (steering), but the failure recurred. The manufacturer was notified. The failure mileage was 149,000.

- Katy, TX, USA