The contact owns a 2011 Ford Fusion. The contact stated that the eps warning indicator illuminated within less than a month of owning the vehicle. The power steering ability failed to function each time the warning indicator flashed. The contact stated that it was extremely difficult to turn the steering wheel in either direction. In addition, the vehicle stalled more than once without warning. The vehicle had not been diagnosed by a dealer or an independent mechanic. The independent facility that sold the vehicle made no mention of it being included in NHTSA campaign numbers: 15V340000 (steering) and 15V793000 (fuel system, gasoline). The manufacturer was notified. The failure mileage was not available.

- Arlington, TX, USA

The contact owns a 2011 Ford Fusion. While driving unknown speeds, the steering wheel failed to move and the electronic panel fault warning indicator illuminated. The vehicle was taken to the northside Ford (12300 san pedro ave, san antonio, tx 78216) where it was diagnosed, but no failure codes were located. The vehicle was not repaired. The vehicle was taken to an independent mechanic. The manufacturer informed the contact that the vehicle was not included in a recall. The failure mileage was 46,000.

- San Antonio, TX, USA

The contact owns a 2011 Ford Fusion. While driving 40 mph, the steering wheel was stiff and difficult to turn. The power steering assist indicator illuminated. The vehicle was taken to an independent mechanic. The contact called a local dealer (koons baltimore Ford, 6970 security blvd, baltimore, md 21244) and was informed that there were no recalls on the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was notified and did not assist. The failure mileage was approximately 118,000.

- Ellicott City, MD, USA

My cars power steering went out while driving on Indiana sr 64 East in November 2017. We unplugged fuse and let it reset, put the fuse back in an it was ready to go again.then on February 26, 2018 it went out again while driving on Indiana sr 64 West bound while not only making it hard to turn but steering completely locked up so to try an keep it straight trying to get to a safe spot to pull over it was darting me in an out of oncoming traffic. No previous warnings or lights, light an warnings came on when the steering went out! now I'm having to pay 1,500 dollars for a safety issue that has previously been addressed with other cars of my same make, model, and model year. When I ask service technician about the previous safety issues with steering in cars the same make, model and model year as mine he said but there isn't one on yours.

- Francisco, IN, USA

Randomly a trouble code shows on my dash indicating a " power steering assist failure", and I loose power steering. I discovered a recall for 2011-2012 Fusion for this problem, (recall # 15S18 ). through the Ford dealer, they said this recall is not for my vehicle, based on the build date. The recall is listed for build dates of 9-7-10 through 2-28-12. My vehicle build date is 9-1-10, ( which is just 6 days before the recall start date ). as part of the safety issue involved, why is my vehicle not covered? my vehicle was made at the same location. And made with the same parts as other 2011 Fusion made just 6 days later. Since my vehicle is a 2011 model, and the recall is for 2011 models, I think my vehicle should be included in the recall. I called Ford customer service, but they did not seem to be interested in my issue. This problem occurs randomly, and usually when you first start the car. My wife drives this vehicle regularly, and I don't want the steering to have issues while she is driving, which puts her in danger of crashing. The Ford dealership wants to charge a large amount of money to repair this issue that I may have to pay, but I feel like it should be covered under the recall.. thank you very much, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'

- Gastonia, NC, USA

I was driving and got a notice to get my power steering and advancetrac serviced. Soon after the power steering stop working completely. The same thing happened to me in September 2016 and they supposedly "fixed" the problem by replacing the steering gauge however I was told that this needs to be replaced again. Ford issued a recall and paid for the first repair but they refuse to pay for this one even though it the same exact problem that happened before. This is a very serious problem seeing that it is very difficult to steer without the power steering.

- Saint Louis, MO, USA

At the gas station my service advance track power steering light cam on I have no power steering and it's not safe to travel. I have read other for Fusion models to be recalled with same problem in 2015 only my model is not included. I have 2 children and wi tha one income and can not a Ford to have this 2000 problem fixed. My car is kept up and it's serviced regularly.

- Muskogee, OK, USA

Loss of power steering at start up. I find it interesting that virtually every Ford Fusion for 2011-2012 was recalled except mine. My steering doesn't work at startup probably one in 10 times. Now Ford is talking about recalling 2010 Fusion. Why is mine not recalled when it's having problems" I get that Ford wants to replace as few of these a possible, but seriously this is where the ntsb need to step in and make them do the right thing. Literally almost every other Ford Fusion with epas system from 2010-2012 is recalled except for mine? my uncle got his replaces and he wasn't even having problems and his 2011 has more miles than mine. Many other Ford vehicles with similar issues and Ford want's to pick and choose VIN #'s " crazy.

- Minneapolis, MN, USA

My car is airbag light doesn't come on.

- Lancaster, TX, USA

The contact owns a 2011 Ford Fusion. While backing out of the driveway, the contact noticed that the steering wheel locked up and was not able to turn. The contact turned off the vehicle and restarted it an hour later. Afterwards, the vehicle performed normally. The vehicle was driven to the dealer (community Ford, 201 Ford dr, mooresville, in 46158), but was not diagnosed because there were no failure codes. The manufacturer suggested having a diagnostic test performed and could not assist since there was no recall associated with the VIN. The failure mileage was 100,000.

- Moresville, IN, USA

The contact owns a 2011 Ford Fusion. While driving approximately 30 mph, the steering wheel seized without warning. The contact also stated that the power steering assist warning indicator illuminated after the failure occurred. The vehicle was able to coast into a parking lot. The contact turned off and restarted the vehicle, but the steering wheel was difficult to maneuver. The vehicle was towed to the contact's residence. The contact called cross road Ford at (877) 331-8058 (1330 nc-66, kernersville, nc 27284) and was informed that the vehicle had a salvage title. The vehicle was not taken to a dealer or independent mechanic to determine the cause of the failure. The VIN was not included in NHTSA campaign number: 15V340000 (steering). The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall. The approximate failure mileage was 120,000.

- Kernersville, NC, USA

When going in reverse, I experience a total loss of power steering and the car goes into a manual steering mode. It is impossible to turn the car. When you take the key out and put it back in, the power steering may return. The car has been know to not return power steering for a few minutes. My Fusion was built 25 days before the recall dates so it is not covered under the recall. This has happened many times since about 2015.

- North Wilkesboro, NC, USA

My car started having difficulty to steer or turn the wheel. The power steering is completely. I took it to a Ford dealership and they refuse to conduct the recall because my car is over the mileages limit according to the service manager.

- Louisville, KY, USA

My power steering advancetrac went out while driving, my steering wheel locked on highway, in result I broke my front bumper and almost ended up in a accident due to a locked steering wheel. I turned in to Ford for power steering recall and they wanted to charge me. I never had a thing like this before happen. I also have fuel inlet on fuel tank and I took in for recall and all the Ford dealer did was set my car out in their parking lot and did nothing to fix it., even though it was under warranty. I was just getting into my car when I was at home about to leave to work when the message came across the dashboard.

- Maplewood, MN, USA

Steering wheel locks up on occasion, not all the time, you wont be able to steer

- West Babylon, NY, USA

Was parked on lot but was unable to move car because steering wheel locked and power steering failure light came on. Was unable to move car - tried twice. Had to have car towed to Ford dealership. Dealership replaced power steering rack.

- Philadelphia, PA, USA

I turned on my car and drove 20 feet, and it suddenly said "service power steering now" along with "advancetrac" popped up on the dash. I never had anything wrong with either of these systems before now.

- Stafford, VA, USA

Lost of power steering will turning. Currently no power steering on car with "power steering assist fault" and "service advancetrac" lights illuminated. Previously was able to get power steering back by turning car off/on, now that does not work.

- Chandler, AZ, USA

Power steering update that needs to be done. I have called the local dealership on several occasions, to get the time, and day too get the update to the steering done. I left a message, they told me they would call back, and I got hung up on. Im honestly out of options. I do feel bad I have to resort to this to get this done. The car is drivable, but this is still incomplete. Help me complete this. Since these phone calls happened over several days im going to put today's date. I hope you understand.

- Sycamore, IL, USA

Service power steering now light came on and became difficult to steer. After parking the steering froze up completely and the wheel could no longer be turned in any direction. I had to have the vehicle towed to the dealership. There was a recall on over 400,000 of these vehicles for this same exact problem but the dealer is telling me that my VIN is not covered. Please extend the recall to all of the 2011 Fusion.

- Reynoldsburg, OH, USA