Received a fault warning about the power assist system and the power steering was out; fortunately this was not while driving. After a little research, found out this can be intermittent. On the third try of starting, the error cleared and steering was fine. Took it to the dealer as power steering failure is obviously very dangerous. Lots of internet searching revealed this is a common problem with Ford's electronic power steering. Several lawsuits and all apparently dismissed for reasons I cannot understand.

The Ford website and the dealer both showed that there was a "customer relationship program" related to this, but only for the first 10 years you own the car (mine is 11 years old). Ford is telling me to pound sand, they won't help at all, and it will be $3k-$4k to fix. I could skip the fix and pray it never happens while driving, but my son is the primary driver and I really don't want to put him in that position. Options seem to be to pay multiple thousands of dollars, drive a dangerous car, or trade it in (hoping it doesn't fault when they inspect it). Thanks Ford, glad to see customer service is a priority.

I purchased car new 5-15-2011 First recall July 2015. Safety recall notice 15s18. / NHTSA Recall 15V-340. Fort Wayne Lincoln Mercury updated software on 7-23-2015 with 57203 miles. On 9-2-2015 steering rack was replaced at the same dealership. At the time of the recall the steering worked fine. I responded to the recall notice as advised. Ironically the first steering assist failure was on 7-14-2021. Almost 6yrs to the date of the original recall. Took a week to the schedule the appointment at Classic Ford of Smithfield NC. I had steering assist rack failure at 114524 miles on 7-14-2021. The repair was completed on 7-29-21 for $2300. I called Ford customer care and NHTSA in Washington DC and documented the situation with them.

On 8-20-2021 after 3 weeks of the repair the power steering assist service warning lit up on the dashboard while I was driving at 45 mph I was lucky my way home and did not lose control of the car. Go ahead - Make My Day!

I will be reopening the incident records with Ford Customer Care and The NHTSA and demand Results.

Was getting intermittent Power Steering Assist Faults. Took to dealer. They did a recall on it. Seemed worse after that and several days later if has failed completely. Did some web research, apparently this is a know Ford issue. Glad I didn't end up dead when the steering just failed. Ford should be sued into bankruptcy - this is a know problem and a terrible safety issue.

Update from Sep 30, 2019: Returned to the shop. This time they replaced everything under the recall's extended warranty - 10 years or 150,000 miles. Don't know where those numbers came from, but they fixed it for free and it's working now.

I have the car now about 3 years. Around the 2nd year or so I noticed on the dashboard that it said, "Power Steering Sensor Fault". So I called Ford and I also found out there was a recall. I brought the car in and the mechanic said he doesn't see any problem. So now when it comes on I shut the car off and play with the steering wheel. I was so annoyed with Ford for not looking further into this. I called ford again and spoke to a mechanic and said how am I going to fix this problem, he said when it happens again and it displays it on the dashboard bring it in so we can find the right code since there are so many. I said to him how am I suppose to bring it in if I can't drive it, he didn't answer me. So there you have it. The name Ford is short for "Found On Road Dead", and that's pretty accurate.