CarComplaints.com Notes: The 2011 Fusion builds off the 2010's reputation. That's not a good thing.
The first thing that jumps out is the ridiculous amount of power steering complaints. It grinds, it squeals, and it eventually just fails.
And if losing power steering isn’t enough for you, how about a sudden loss of engine power? That combination is enough to achieve clunker status.
10.0
really awful
Crashes / Fires:
1 / 5
Injuries / Deaths:
3 / 0
Average Mileage:
50,243 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
This happened to me on multiple occasions where I will be driving and my car just looses power and the throttle wont work. I have been lucky enough not to have been in an accident but have almost been in two because of the problem. I have to pull over and shut the car off for a couple of minutes before I can start it back up and when I try to start it back up it has a hard time starting.
After having my car for 3 months or so I had the first incident with the power steering failing on my car while driving with a warning message that stated "power steering assist fault, service advancetrac" I was able to pull over turn the vehicle off and back on and the problem would be corrected, the last event with.with this same problem did not clear the message, I have read a number of blogs with peep owning Ford Fusion to.know this is not an isolated issue and yet Ford Motor Company still has yet to take corrective action against this problem and at around $1900 for repair costs of this issue that is unacceptable.
Pulled from a red light and car started shaking vigorously. Pulled over safely into a parking light and a wrench lit up on the dash board. Took it to a near by auto parts store, clerk scanned it and said it was a throttle body malfunction.
My daughter was driving my car and all of a sudden power steering and advance trac system light displays on the dash, cut the car off and restarted no change. With all these complaints I pray that for do something about this, now my car is outside in the parking lot, not sure if im going to be able to pay to get it fix bc I was just laid off my job.
- Timmonsville, SC, USA
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After stopping at a stop sign, when I pushed the accelerator, the vehicle jerked and would not accelerate past the idle drive speed; a wrench light displayed on the dash; I slowly maneuvered into a parking lot. After restarting the vehicle, I managed to get home and drive the car for several days without issue. A quick internet search led me to suspect the throttle body. On about July 29th, the same thing happened. I pulled to the side of the parking lot that I was in and restarted the vehicle. On the morning of July 31st, as I put it in park at my place of employment, the vehicle stalled (the engine stopped and RPM display showed 0) and the battery light and oil lamp light displayed. The vehicle started right back up. Upon leaving my place of employment, the vehicle stalled four additional times within the 9 miles between work and the nearest auto parts store. The employee stated that the affected part was the "throttle body" just as I had found before.
My 16 teen year old son was driving, he is only on a learners permit when the lights and chimes went off and he lost power steering. It took me and him to pull it off the road. Thank god he was on a straight away! shut the car off and it reset. Next day I am driving 50 mph when I loose power steering I manage to stop and pull off to the side of the road. Tried the turn off trick and did not work. Husband took battery cable off for 15 min, still no luck. Now it sits, it is not safe to drive, you need two people to turn the car!
On June 27, 2014 I took my car to a dealership for a recall to reprogram it. On July 14, 2014, my car just stopped running while I was driving. After several attempts, it did restart after I turned off the air conditioner and radio. The next day I brought it into the dealership once again. The service person told me the same thing happened to several other customers after the initial recall and that now the throttle body needed to be replaced. When I asked why that wasn't replaced when it was reprogrammed, he said Ford told them to wait until the second problem occurred before replacing it. My concern is safety. Had my car stopped running on a busy highway going a higher speed limit, I might have been killed. I called Ford customer service and was given a case number and told this would be "looked into." How many might die before this recall will be done properly?
The contact owns a 2011 Ford Fusion. The contact stated that while driving 60 mph, the vehicle stalled as the wrench warning icon illuminated. The contact mentioned that the vehicle jerked violently when the failure occurred. The vehicle was merged to the side of the road where the vehicle was restarted. The vehicle was taken to the dealer. The technician stated that the throttle body, engine valve and fuel system needed to be cleaned and the power control module needed to be reprogrammed. The vehicle was repaired but the failure recurred. The manufacturer was made aware of the failure. The approximate failure mileage was 53,552 and the approximate 160,000.
Driving at city speeds and the power steering completely fails. Turn the vehicle off and then on again and it fixes the problem. Drive some more and a few days later, it happens again. A few days later, it completely goes. Take the car to the local Ford dealer and am charged $1832.35 for a new rack and pinion. Ladies and gentlemen, a rack and pinion won't fix itself if you turn the car on and off. I did some research on this problem on line at fordfusionforum.com. It seems to be an ABS module, not the rack and pinion. Called Ford today and they said no reimbursement was possible. A new rack and pinion for a car with only 21 thousand miles on it? crazy.
The contact owns a 2011 Ford Fusion. The contact stated while driving at 40 mph, the defroster failed causing the contact's visibility to be blocked. The contact inspected the vehicle and diagnosed that the blower motor resister needed to be replaced. The vehicle was repaired but the failure reoccurred. The manufacturer was made aware of the failure. The failure mileage was 32,000 and current mileage was 50,000.
While driving along the highway my gauges on the instrument panel went out momentarily, and then came back on with the message "service advancetrac." I didn't think much about it because it went away when I turned my car off and back on. A couple weeks later (starting June 16th) the instrument panel kept going out every time I drove the vehicle, and multiple messages came up in the message center about getting my brake system checked and all four tire pressures were low. Along with these other message center malfunctions, the anti-theft security system was malfunctioning and not recognizing either key I have for the car. A couple of times it took 20 minutes of trying and hoping to get the vehicle to recognize the key. I took it in to the dealership, and now I have to pay $2000 to get my power steering module replaced. I am completely disappointed that my 2011 Ford needs to have its power steering replaced at not even 60000 miles.
Sudden loss of power steering while stopped in traffic..resolved on restart...3rd such incident over the last several months...other incidents of power steering loss have occurred while at freeway speeds and also while waiting at stop lights...resolves on restart...restarts at less than 30 seconds after the failures will not set trouble codes, so that diagnosis is not possible...
Was driving and pulled up to a stop light and noticed a foul smell that smelled like brakes from vehicle next to me. Pulled into my work and the smell got really strong and I noticed some smoke starting to roll from the trunk of my car. I opened the trunk to find that the trunk had caught fire. I was able to put the fire out but the whole light assembly had been burned along with some wiring and the molding that houses the light assemblies. Recall issued for Ford Taurus but not fro Fusion with same bad parts.
I started the car up and a warning read power steering assist fault. Restarted the car and no progressive. A little over two weeks later, I started the car and it then read service advancetrac in addition to previous warning.
Pulled out of a parking lot onto a main street when vehicle lost all power. It was dark and the car is black and I feared someone would hit me since the hazard flashers were now inoperative. Vehicle had to be pushed onto a side road. A similar incident occurred in July 2013 but the vehicle was in the garage at the time so it wasn't a safety issue. At that time the dealer installed a new battery since the original had so much corrosion that it ate away at the positive battery post. I no longer feel safe driving this car and will be contacting the dealer tomorrow.
While driving our car, my wife (along with my 9 month old baby girl) experienced a sudden loss of power and shaking engine. The car was not drivable so she pulled onto a side street and parked the car, leaving them stranded. No engine warning lights ever came on. This is exactly as described (minus the lack of check engine light) in the "Ford customer satisfaction program 13N03" letter that we received a few months ago. This is an intermittent problem, so we were able to take the car in to the Ford dealer. Our local Ford dealer was not able to pull a code as the check engine light never came on. The dealer, and Ford customer service, refuse to replace the throttle body until the code for malfunctioning throttle body is read. My wife and infant daughter must now drive around (twice a day, 5 days a week) waiting for it to fail again, and take the car to the dealer at the time of malfunction. This is a major safety concern as the car will barely move and shakes so badly. It should not be driven across the city to the dealership in this condition, especially with a baby in the car. Ford needs to recall these parts and replace them all to stop putting customers in danger with cars that barely move. As for the "customer satisfaction program"? not feeling very satisfied at all...
My wife, [xxx], was driving our Fusion. She had traveled approx. 1/4 mile and was approaching a stop sign at bayside dr. Newport beach, ca at the harbor is. Dr. intersection. Suddenly, the car accelerated, catching her by surprise she went through the intersection and was narrowly missed by two oncoming cars. She told me later that it happened a second time on the freeway (she was on her way home) but was not in immediate danger when it occurred. We have traveled these streets several times. Had just left the restaurant where we had lunch....was riding my bicycle home and watched her go through the intersection....very scary!! note: The throttle positioner was replaced on this vehicle a couple months ago. It had failed to 5mph. Villa Ford in orange ca did the repair. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6). Updated 10/7/2014
A D V E R T I S E M E N T S
- La Verkin, UT, USA