Power steering assist light came on and suddenly made it very difficult to steer/control the car. It looks like this issue is under investigation by you and I wanted to let you know that another case occurring.

- Plymouth, MI, USA

Complete loss of power of steering while driving in heavy traffic. Warning lights came on and message was Service Power Steering Now and Traction Control failure warning. Codes C1277 and C1963 via diagnosed with OBDII tester. When I was turning a corner, all power of steering lost. Steering wheel would not turn and barely missed hitting curb trying to complete the turn. Managed to avoid oncoming traffic and pulled onto side of road. Had to get car home so waited for traffic to clear. Steering wheel had to be manually forced to stay straight and extreme force to turn corners. Car also pulls hard to left and has to be held straight by extreme exhertion of force. Repair cost quoted over phone in excess if $2500. Told PCM and rack and pinion need to be replaced, car reprogrammed and wheel alignment.

- Phoenix, AZ, USA

Was driving down the highway and a light on the dashboard came on with a notification for the steering system needing to be checked. Then another notification for the power steering failure. After that car steering was very difficult. I stopped by a gas station to see if the fluids were low only to find this years model is electrical. I can no longer drive the vehicle. It was very dangerous. It happened while driving at highway speeds. We were very lucky that the it was late at night and not crowded at the time. If it had been any busier or my wife was driving it could have been very catastrophic as it randomly dropped out in casual driving.

- Shallotte, NC, USA

I have 2010 Fusion that I have brought 3 yrs ago but last year my power steering fault has been going on and off. Since the pandemic happened I did not worry because I was working for home and my children were learning from home so the stiffness of the wheel. Now that everything is getting back to normal in slowly. I took my car to the mechanic and he explained that the power steering would need to be replace and I expressed that Ford has not recalled the 2010 Fusion for the power steering fault. To have this fix they quoted me $1400 and I am now trying to get a two quote.

- New Castle, DE, USA

I own this 2010 Ford Fusion that is in great shape and only has 78,750 miles on it. About a week ago the Service Advance Trac light came on. I took it to a repair shop and they plugged in a code reader and told me that a Power Steering module was bad and an estimate to repair it was $1,800 dollars. I found that Ford had recalls for this same problems on there 2011 thru 2015 Ford Fusion models. I am wondering why the 2010 is not included in this recall for the same problem. I am retired and on a fixed income and cannot afford the repair cost. Please look into this.

- Sarasota, FL, USA

Upon start up my power steering assist fault message would appear I would shut the car off and restart the light would not come on and would drive fine. On 10/21/21 I lost all power steering. I-??ve seen where the 2011 and 2012 models were recalled for the same issue. Just trying to figure out why this model was not. My car has 48500 miles this is not a problem a car with this low mileage should have

- Murray, KY, USA

Car showed "Power Steering Assist Failure" at random points in time and steering is hard to move. Turning off the car and restarting would make the message go away. This had been occuring for a few years on and off. Problem did not occur at dealership, so no repairs could be identified. For past 6 months, the frequency of this incident was increasing. Last week, the message would not go away despite multiple restarts. Diagnosis by dealer was that steering gear needed to be replaced.

- Irving, TX, USA

Went to leave work one night and backed up and the power assist come up on the dash... now I got to fix it.... I've seen so many complaints about it. Fixing it and selling it.

- Bowdon, GA, USA

As I was driving the steering wheel just locked/hard to turn and in the dashboard it said -??service power steering now-?? without any warnings.

- San Bernardino , CA, USA

Power steering assist failed multiple times while driving and has now gone out completely. I loose all easy control and for a 74 year old woman it's not safe I see there is a lot of recalls for this but not on this car

- Kentwood, MI, USA

Power steering assist fault light came on and steering is locked up! Had someone hook a computer up to the car and have codes. Ford tells me they can-??t tell me what the codes mean and I have to pay $144 for a diagnosis, then whatever repair costs to fix! I-??m a single mother and can-??t afford the repair costs!!

- Saint Leonard , MD, USA

The contact owns a 2010 Ford Fusion. The contact stated that the steering wheel failed to turn with the power steering assist warning light illuminated. The contact called the local dealer however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the local dealer for assistance. The failure mileage was approximately 150,000.

- Zion, IL, USA

The electronic steering assist failed twice within 10 days. The last time it happened the steering assist wouldn't work at all. The vehicle is not able to be driven in its present state without steering assist. Both times it happened the car was not moving so no accidents occurred. I did not take it in to be serviced. I do most of my mechanic work myself. The fuses are good. I disconnected the battery for a few days and tried it again and it still doesn't work. From online research I found that the 2011 and 2012 fusion models were recalled from this issue and there is an open investigation by the NHSTA of the 2010 fusion steering assist motor. The vehicle and part has not been inspected. I removed it today 7-30-2021 and plan on installing a re-manufactured electronic steering assist rack and pinion. There is a core charge so I'll be returning the part to the re-manufacturer. There were no warnings, just the message on the dashboard that the electronic steering assist had a problem. It happened the first time on 7-10-2021 and the second on 7-15-2021. The vehicle has 159,000 miles.

- Brighton, MI, USA

The steering assist light came on and the power steering to the car quit working. This could have caused a collision because I was unable to steer the car. 2011 through 2015 has been recalled due to this problem but my car is a 2010 with the same part not recalled.

- Salisbury, NC, USA

Loss of steering assist while driving. Steering wheel got very hard to turn vehicle. The following message appeared after loss of steering: "POWER STEERING ASSIT FAULT, SERVICE ADVANCE TRAC". Scanned codes: U3000-96 and C200D-49. Brought vehicle to Dealership for full diagnostic and awaiting response

- Troy, MI, USA

While reversing out of my driveway, my dash showed an alert saying "power steering assist failure". I had only manual steering, making it very hard to turn the wheel. I pulled back into the driveway safely. I looked that alert up online to see what to do, and I have found that THOUSANDS of others have had the exact same issue. I took it to the mechanic and they can't find any problem. How am I supposed to feel safe driving this car when thousands of other people are saying they have the same issue. I am even more alarmed that 2011 and 2012 ford fusions were recalled for this issue but not 2010? I feel very unsafe to even drive the car, even though the message has now gone off my dashboard without even fixing it....

- Chatsworth, CA, USA

The power steering does not work at low speeds-it seems to work ok when I am going fast and I have a few friends/family that have Ford Fusions that have the same problem. I cannot turn without using every muscle in my arms to turn the vehicle, making driving almost impossible. The first time it occurred I was turning into my driveway and almost went down the embankment. I was stopped by a huge rock and messed up the whole front end! I got that fixed a little, the bumper is hung by zip ties and four mechanics I talked to do not know how to fix it because there is no power steering pump.

- Coarsegold, CA, USA

While driving back from visiting family members with my wife and kids, my steering wheel got really hard to steer. Power steering assits failure along with service advance trac messages had appeared on my dash. Steering wheel got really hard to steer. It almost caused me get into an accident. Why should I pay for this repair when it clearly has been having issues in the past for this model. I contacted the manufacturer about said issue, but based on my VIN number, this particular vehicle does not have this issue recalled, however, I'm having a hard time to believe this information. After doing more research I found on the website carcomplaints.com there is numerous complaints of same issue. I am soooo mad because of what had happened, putting my family in danger. Although I am thankful to god that nothing bad really happened. Once again Ford needs to fix this issue. Thank you for your time and attention

- San Antonio, TX, USA

The contact owns a 2010 Ford Fusion. The contact stated upon exiting the vehicle, the power steering warning light illuminated. The contact restarted the vehicle however, the vehicle was difficult to steer. The vehicle was not taken to a local dealer nor independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 173,834.

- Woodbridge, VA, USA

The contact owns a 2010 Ford Fusion. The contact stated that while starting the vehicle, the power steering assist fault message was displayed. The vehicle was taken to the dealer and remained at the dealer to be diagnosed and repaired under NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The manufacturer was not made aware of the failure. The approximate failure mileage was 180,000.

- Plano, IL, USA