My vehicle will no longer operate in electric mode. This is a major safety concern since there is no assist from the high-voltage battery powered electric drive motor. Upon accelerating from a dead stop, there is a significant lag before the ICE kicks in and provides enough power to move the vehicle.

- Novi, MI, USA

ABS module. Potential safety risk. Huge lawsuit waiting to happen.

- Canton, TX, USA

I have a 2010 Ford Fusion Hybrid that has approximately 90k miles. The car started randomly shutting off while driving. No combustion engine, no electric motor propelling the car. Suddenly shutting off while driving is incredibly unsafe. I took it to a Ford dealer and after much communication with Ford HQ, it was determined that the transmission control module was bad. This component is buried inside the hybrid cvt transmission, and as such cannot be repaired. The entire transmission needs to be replaced. After contacting about 10 large transmission shops in the region I found out that none of them can do the work. Ford has made the unit so that the information in the unit can only be copied and written with Ford software. It is impossible for a repair shop to install a used unit. The only way to repair the car is with a new transmission from Ford that I was quoted $14,000 for. This is a scam against the consumer. A decent running car is reduced to scrap value over a single component that only the dealer can repair at an exorbitant price. This is inherently unsafe and a total consumer scam.

- Eastsound, WA, USA

The contact owns a 2010 Ford Fusion. The contact stated that the check engine warning light and maintenance service warning light was illuminated. The contact stated that the brakes failed to stop the vehicle in a reasonable amount of time without depressing the brake pedal with excessive force. The vehicle was taken to the dealer and was diagnosed and determined that the hydraulic control unit and ABS module needed to be replaced. The contact had another certified mechanic repair the vehicle. The manufacturer was made aware of the failure and the contact linked the failure to NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the VIN was not included. The contact was then referred to NHTSA Hotline to file a complaint. The approximate failure mileage was 99,000.

- N Middletown, NJ, USA

The contact owns a 2010 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle shuddered and hesitated to respond while depressing the accelerator pedal. The vehicle was taken to an independent mechanic, where it was diagnosed that the valve cover gasket was fractured and had caused oil to leak onto the spark plugs. The mechanic diagnosed that the valve cover gasket and spark plugs needed to be replaced. Additionally, the mechanic diagnosed the vehicle and determined that the brakes, the calipers, and the tie rod needed to be replaced. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 147,000.

- Roseville, MI, USA

My vehicle is having trouble at first start after refueling the vehicle and I made a research and found that there is a recall for some same model of my vehicle that there is a problem with the purge valve. The recall number is 15S34. My vehicle is having the same trouble as mentioned in the recall but my vehicle is not listed as recall under the vin even though I am having problems. I have attached the recall document below that my vehicle needs.

- Orono, ME, USA

The contact owns a 2010 Ford Fusion. The contact was at a stoplight proceeding to make a left turn, and the vehicle inadvertently stopped. The contact was able to restart the vehicle and drove home safely. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 119,000.

- Roselle, IL, USA

The contact owns a 2010 Ford Fusion. The contact stated while driving approximately 15 MPH and slowing for a traffic sign, the vehicle stalled and the contact lost power steering; however, the brakes was functional. The contact safely pulled over and placed the vehicle in park(P) and restarted the vehicle. The failure recurred more frequently at low speeds while coming to a stop or driving slowly. The contact stated no warning light was illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 88,000.

- Cedar Park, TX, USA

On two occasions the car loss power from 60 down to 30 had to pull over and shut the car down very scary situation on the highway. After sri 15 minutes or so the car started back up.had Ford run a diagnostic test and said couldn't find anything wrong. Second time did the same thing about six months later another scary situation safely pulled over and waited 15 minutes and car started, was fine for another six months. Also had two situations when brakes didn't work ABS lights came on with other lights pertaining to brakes had to pull over and shut car down for awhile. Turn car on and they were fine. Again I want to emphasize very scary situation. Dates incidents occurred 09/10/2019 and 09/24/2020 engine shut down, brakes situation 09/15/2020 and again on 04/04/2021.

- Sanford, FL, USA

Engine light, advance trac light, ABS light, battery light, tire pressure monitoring system light, alarm light suddenly came on. Then dash went completely blank. Headlights went out, lost control of vehicle at high speed. Dash lights came back on stirring control of vehicle lost. All dash lights started flashing. Breaking system not working.

- Shrewsbury, MA, USA

The rack and pinion is starting to get hard and making noise. My steering is not functioning as it suppose to be. Engine is starting to shake while on red light. My A/C doesn't work and lights do not work from the inside.

- Brownsville, TX, USA

On December 1st I was driving my Ford Fusion 2 the actual Ford dealership to get a look at their field service action that they had posted on my Ford app. While on my way I was stopped at a light on columbia drive in portland Oregon and I had thought my foot slipped off the brake initially but actually would happen if my car had accelerated and to the gentleman in front of me causing a car accident. My insurance company would have nothing to do with it I tried to contact Ford the dealership that I normally go to to see if they could repair the front-end of my Ford Fusion that was demolished and also no airbags went off as I had just got my car out of the shop at Ford for a recall on the airbags my fiance was with me so there was definitely cause for concern fortunately nobody was hurt but like I said my car was demolished on the right passenger side front end I couldn't figure out why my car accelerating on its own so looking into it the explanation that I came up with was definitely the electronic throttle body motor and all I want is my car returned back to its prior condition I have no other vehicle I don't know who to contact I did contact Ford and was referred to a bigger Ford company if someone could help that would be amazing I'd appreciate it... also no warnings or sensors went off in my vehicle I do have the sel package and once again no airbags were deployed and for the amount of damage that was done I was very surprised

- Portland, OR, USA

While driving, the "service power steering soon" notice came on the dash. My husband pulled into a parking lot and turned the car off. We waited about 5 minutes and turned the car back on. The dash then said "service power steering now" and there was no power steering. He was able to get us home by going slowly and avoiding roads with sharp turns. At the same time that the power steering would not engage, the engine began acting strange too. It would rev up high unless your foot was actively pressing on the gas pedal or if you were going slow enough (20 mph) for the ev mode to override the gas engine. If I was alone in the vehicle, I would have gotten in an accident as I am not physically strong enough to turn the steering wheel without power steering. The car is now sitting outside my home, waiting to be taken to the shop.

- West Pittston, PA, USA

While driving on the highway the left driver side front end of the Ford Fusion hit the right rear/side of another car on the highway after being cut off by another car weaving in & out of traffic at a high speed. The Ford Fusion was designated "totaled" by the body shop and insurance adjuster due to the extensive damage. The airbags never deployed. The airbags on this Ford Fusion were part of the airbag recall and were replaced by the Ford dealership within the last 2 years so they should have been in good working order but they never deployed. Very concerning.

- Westminster, CO, USA

Was driving on the interstate in a construction zone, when the orange "wrench" light came on the dashboard and the car engine lost power. I was barely able to pull into the right lane and then off the road since it was a construction zone. The car has a code of P2111 posted, and I thought my 2010 Ford Fusion was covered under Ford's customer satisfaction program 13N03, but they do not show that my car is covered under 13N03, and can't explain why it is not. The symptoms of the problem exactly match that customer satisfaction program. It was quite a dangerous situation, having the engine lose power like that while driving on a crowded interstate, and I feel that even though this is an older vehicle, it should be llooked into further.

- Loveland, CO, USA

The car he had sold me was not fix or ready to be sold. He basically scammed me out my money he sold me a lemon car. Its drivable yes but its not. The dealer keep saying its alot of work to trade my car in. I told him about everything thats wrong with the car. I had to pay for the back breaks, wheel alignment, new tires and all that together was 1000$. now I still have to fix the axle which is 500 plus my car is smoking cause alot of safety hazards like almost causing car accidents because the smoking from the car is heavy. He also gave me false information about the car. Its been 2 recalls and been in a accident. He lied and said he did my registration but he did not and also said the car came with plate and it did not! I cant do payments on the car regular now because the car is basically breaking down. Im trying to get my full entire refund back the 500$ down payment plus the $980 back from the payments. I got scammed. The car hesitates alot and when im driving the car starts swerving and also will shake. The breaks squeaky again and I have to keep putting oil in everyday. He told me he took $1000 off of the car because thats the loan that his banking gave me but he did not! my balance on paying for this car been $5400 left for the longest and I been paying for this car like im suppose to, on time. I got the car from kings auto llc

- Vancouver, WA, USA

The contact owns a 2010 Ford Fusion. The contact stated that while her son was driving at various speeds, the vehicle loss motive power, sputtered, and stalled without warning. The vehicle was taken to town and country Ford located at 7800 E. lloyd expy, evansville, in 47715, to be diagnosed. The contact was informed that the throttle body was defective and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but offered no assistance. The failure mileage was 68,000.

- Newburgh, IN, USA

The ev system is no longer working. The hybrid battery is healthy and the owners manual states it is expected to last the lifetime of the vehicle. Many others have noted this issue as the battery "aging out" as programmed by Ford. A suggested remedy is to reset the battery to age >0;<10. Without this reset, the hybrid runs on only the gas motor. At times, this delays acceleration both forwards and backwards as the gas motor (ice) starts back up after stop. This hesitation can easily cause a wreck when pulling into traffic from a stop.

- Tacoma, WA, USA

After a throttle body replacement, my power steering rack went out now its very hard to turn

- Wetumpka, AL, USA

Upon 9 years of age my 2010 Ford Fusion hybrid (any many others) no longer functions as a hybrid vehicle and will only use the internal combustion engine. This causes a safety concern due to the fact that the ev motor is supposed to kick in from a stop upon acceleration. This causes a significant delay in acceleration while it tries to use the ev motor but cannot due to this limitation. While at roundabouts or when making left hand turns this is a significant safety issue. Ford has done nothing to address this or even acknowledge the fact that this issue exists.

- South Saint Paul, MN, USA