This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2009 Ford Fusion - while driving, all of the lights on the instrument panel lit up. Driver pulled over to safe area & shut off vehicle. Vehicle would not restart. Lights, radio and fan still worked. Vehicle was taken to garage for assessment & repairs - the main power control module and the transmission control module were bad, battery was at 9 instead of 12 - all component's needed to be replaced.
I'm getting a check engine light and a wrench symbol on my dashboard. When I take it to get checked, it says 'faulty throttle body' or throttle control actuator. This causes my Ford Fusion to go into 'limp home' mode. This is a mode that causes that car to accelerate no more than 20 miles an hour. The problem with this is that it happens when I'm in the middle of traffic, traveling at speeds of 55-70 miles an hour. When this happens, I fear for my life. When I contact auto care centers, they all tell me that this is a problem that has to be handled by the dealership. When I contact the dealership, they don't know what I'm talking about. I think that this throttle body is defective and after some online research, I see that I'm one of many Ford owners that this has happened to. I would like a them recall this defective auto part. I hope no one has died from their car suddenly going into 'limp home' mode.
TL-the contact owns a 2009 Ford Fusion. The contact stated while driving approximately 35 mph, the vehicle stalled without notice. The vehicle was able to be restarted. The vehicle was taken to a dealer for diagnostic testing and the electric throttle body was replaced. The contact was made aware of NHTSA action number: PE13003 (engine) and stated that the vehicle displayed the failure. The manufacturer was notified of the failure. The approximate failure mileage was 215,000.
On 8/10/2014, after pulling out of the driveway, we noticed a reduction in acceleration on our 2009 Ford Fusion. The check engine light came on and upon taking the vehicle to autozone, the codes P2112 and P2104 showed up indicating a defect with the throttle body. Upon researching the internet we found the NHTSA action number PE13003 which indicated that there was a problem with this part on 2009-2013 Fusion and that Ford would cover the repair when the problem occurred. We took the car to southway Ford in san antonio on Monday, 8/11/2014. On Friday, 8/15/2014, the Ford service advisor indicated that the problem truly was the throttle body, but we were told that Ford would not pay for this repair. We have brought this to the attention of the service manager at southway Ford and to the corporate customer relations department at Ford. Obviously, there is a defect in this part, which causes a potential life-threatening safety hazard but Ford does not seem to acknowledge it and take responsibility for correcting the problem.
While merging onto a freeway my car experienced a sudden loss of power while driving. Shortly afterwards my check engine light came on and I took it to the dealer to see what it was. It was a bad catalytic converter I was told that it would take 4 weeks to get one in. Meanwhile it being my only car I asked and was denied a loaner vehicle from Ford Motor Co. And I was told that the vehicle was still safe to drive as long as I did not let it goo too long without the repair. I called back 4 weeks later and was told that it would be an additional 4-8 weeks as there were "no" parts to be found anywhere. This worried me greatly as they even said problems could arise if driven too long without being fixed. So I filed a complaint with Ford Motor Company and was treated like crap by them. They told me they were willing to help but "not" willing to do anything. So I called a local news station who put me in touch with their executive offices where I got the same response. No loaner vehicle and no compenstaion for the extra gas I had to buy as it sucked it down. Whenever someone from Ford's calls me I am lucky to get a sentence in before they hung up on me! thankfully to my contacting a local news station they made enough headway with Ford that my part "finally" arrived today on 07/28/14 but I am extremely upset that Ford would put me in the situation where myself and my family could be in danger by driving an automobile that is not safe. Driving with bad catalytic converters is not safe and could cause all sorts of other issues and the fact that Ford's encouraged me to do so is frightening. This for one along with the GM issues has me seriously thinking of buying a foreign automobile for the first time ever. It was wrong what Ford Motor Company did to myself and my family and I hope that this complaint will prevent them from doing this again in the future!
- South Lyon, MI, USA
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I was driving down the highway in rush hour traffic at 70 mph when the wrench light turns on the dans and the engine just quit. Very scary so I put on my hazard lights and coasted to the median. I tried to restart the car and the theft lock light started flashing and the car wouldn't even crank the motor. Had the car towed to a local shop it started right up at the shop and there were no codes in the computer the check engine light is on and the message center saya pod data error.
Engine light appeared, car seemed to chug or lurch or engine felt like it was slipping while driving on highway. That happened a number of time, was told it was because of the severe cold weather. The wrench light would come on and then when I shut the car off it would not come back on for a few days. The mechanic said there were no reports that he could pull from the computer.
Slowed down to turn in a parking lot and car just stalled and check engine light and tool light came on. I had a diagnostic rsn and got code 2104 & 2112 meaning throttle body failure.
When driving at a normal speed, the idle of the car quickly drops and you are unable to maintain your speed. You immediately are forced to stop the car, turn it off and let it sit to reset it's self where ever on the road you are. This has happen randomly last few weeks. Just a few days ago it got increasingly worse. Was entering highway off an exit trying to merge. Was unable to get the speed because the idle dropped. Luckily had just enough time to get to shoulder to sit and wait. Had it been few seconds longer would of merged with highway traffic and then car would of came to a quick halt. The diagnosis to this problem the throttle body went bad.
I was driving to the dealer to have them check a tapping sound coming from the engine that I had heard earlier that day. I made it about 5 miles from home, and the engine had blown, no warning lights, nothing other than the sound that had just occurred that morning. Now I had made it about 90K after the new engine was installed (now at 139000), and again the engine has blown. This time it was a little worse, the car had a sudden increase of power, and then all the sudden there was a loud bang, and a cloud of white smoke followed by smoke coming from the hood and the rear of the car. When I pulled onto the shoulder I looked under the car and saw a piece of the engine fall out and then all of the oil as well. I take very good care of every vehicle I own, the first time it happened the dealership told me it looked like I hadn't changed my oil ever. It was just a sludge.
A D V E R T I S E M E N T S
- Factoryville, PA, USA