My 2009 Ford Fusion stalled out when I was driving on the highway at 65mph. Everything shut down, all but the radio. The wrench light illuminated, but nothing else. I was able to safely coast to the side of the road. I turned off the engine and let the car sit for a few minutes. I started the car and everything was fine. The wrench light turned off and my check engine light did not come on. I thought it was just a glitch. That was in a Friday morning.
The following Friday, the exact same thing happened and in the almost same location of the highway. I again pulled off to the side of the road and turned my car off. I again waited a few minutes and the car started just fine. The following Monday (last week), I stopped at an intersection and my car stalled out. I turned my car off and restarted the car. The check engine light came on this time and remained on. I got about a mile down the road and the car shut down. I repeated the steps as stated above. I got about 50 feet farther down the road and the car shut down yet again. I restarted my car and made it to work.
After work, it took 3 attempts to start my car. It drove just fine and I dropped it off at my local mechanic. He checked it on Tuesday and ran the diagnostics on the check engine light. He said it spit out 9 different codes and ultimately it the PCM processor. He said he wasn't going to touch it and to have Ford correct it. He stated that given that my car is less than 10 years old, as well as less then 100k miles, that this needs to be reported as a liability/safety concern. I was able to drive my car home and to work the next morning (Wednesday).
I called my local Ford dealership/service department to set an appointment for that Thursday (last week). As I was driving to Ford on Wednesday after work, my car completely shut down. I had to call a tow truck to come and retrieve my car and tow it to Ford. They were unable to look at my car until Friday. The service tech went to move my car into the bay and he only got it about 10 feet and the car shut down.
They ran the diagnostics and confirmed that it was the PCM processor. The codes that they retrieved were the following: P0607, P060A, P1674 and P2105. They stated the the repair was not part of any warranty. They replaced the PCM processor and charged me a total of $1,054.14 (part and labor, $805.32 was the cost of the part). I informed the service manager that I am contacting Ford Motor Company and am filing a complaint, as this is a major liability on their part. So many 'what if's' could have occurred, with either injury to myself or other people.
This could have caused a major accident. It is sickening to read other complaints of similar and/or exact issues as me and knowing that Ford has done nothing to correct this.
I SAW THE ARTICLE ON CARCOMPLAINTS.COM THAT DESCRIBED THE PROBLEM, AND MENTIONED THAT FORD HAS A "CUSTOMER SATISFACTION PROGRAM" FOR THE ISSUE. WHEN I CALLED THE FORD 800-NUMBER, THERE IS NO PROGRAM FOR MY VEHICLE. WHAT DO I DO NEXT?
On Sept 14, 2015 we paid $450 to replace the Throttle Body. It went out on us immediately after AAA pulled away from our garage replacing a battery that had gone bad. We were trying to get to work downtown - headed for the freeway. Trying to pull out of the garage, suddenly I lost ability to accelerate out of the driveway. We called AAA again for a tow.
Based on what I'm reading it happening to other people suddenly while operating. Thank God this happened before we got on the freeway. I feel so personally blessed. All day I tried to focus on "it could be worse". Now I know.
But what is this about Ford not telling people. I will be looking into this. Sounds like this situation could have been ugly.
The NHTSA ordered a partial recall of the electronic throttle body problems but they missed a number of vehicles that had the same problem.
A near accident caused by this failure could have hurt or killed my daughter by the car stalling out. Ford Customer Service claimed they did not have to cover the problem because the NHTSA did not list the 2009 Fusion with the other vehicles that had the same issue. The 2010 and 2011 Fusions were listed for the electronic throttle body problems.
The NHTSA missed listing the 2009 Fusion and Ford is taking advantage of the miss. The 2009 Fusion will cause future serious accidents and many people are not aware. The car "goes limp" and stalls out in normal driving conditions without warning.
- Gary S.,
Kentwood, MI, US
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A D V E R T I S E M E N T S
My 2009 Ford Fusion stalled out when I was driving on the highway at 65mph. Everything shut down, all but the radio. The wrench light illuminated, but nothing else. I was able to safely coast to the side of the road. I turned off the engine and let the car sit for a few minutes. I started the car and everything was fine. The wrench light turned off and my check engine light did not come on. I thought it was just a glitch. That was in a Friday morning.
The following Friday, the exact same thing happened and in the almost same location of the highway. I again pulled off to the side of the road and turned my car off. I again waited a few minutes and the car started just fine. The following Monday (last week), I stopped at an intersection and my car stalled out. I turned my car off and restarted the car. The check engine light came on this time and remained on. I got about a mile down the road and the car shut down. I repeated the steps as stated above. I got about 50 feet farther down the road and the car shut down yet again. I restarted my car and made it to work.
After work, it took 3 attempts to start my car. It drove just fine and I dropped it off at my local mechanic. He checked it on Tuesday and ran the diagnostics on the check engine light. He said it spit out 9 different codes and ultimately it the PCM processor. He said he wasn't going to touch it and to have Ford correct it. He stated that given that my car is less than 10 years old, as well as less then 100k miles, that this needs to be reported as a liability/safety concern. I was able to drive my car home and to work the next morning (Wednesday).
I called my local Ford dealership/service department to set an appointment for that Thursday (last week). As I was driving to Ford on Wednesday after work, my car completely shut down. I had to call a tow truck to come and retrieve my car and tow it to Ford. They were unable to look at my car until Friday. The service tech went to move my car into the bay and he only got it about 10 feet and the car shut down.
They ran the diagnostics and confirmed that it was the PCM processor. The codes that they retrieved were the following: P0607, P060A, P1674 and P2105. They stated the the repair was not part of any warranty. They replaced the PCM processor and charged me a total of $1,054.14 (part and labor, $805.32 was the cost of the part). I informed the service manager that I am contacting Ford Motor Company and am filing a complaint, as this is a major liability on their part. So many 'what if's' could have occurred, with either injury to myself or other people.
This could have caused a major accident. It is sickening to read other complaints of similar and/or exact issues as me and knowing that Ford has done nothing to correct this.
- Mandy P., Mason, US