This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2009 Ford Fusion. The contact stated that the front driver's side door became inoperable. The contact stated that the front driver's door failed to open. The contact stated that the door latch could be locked and unlocked; however, the front driver's door could not be opened. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 100,000.
Driver door latch ("lf inner door handle") open it from the inside broke twice in 2011 & 2017 the consumer requestd to withdraw this complaint. Updated 09/20/2017
The contact owns a 2009 Ford Fusion. While driving 20 mph, an unknown noise was heard from the driver's door before it swung open. The contact pulled the vehicle over to the side of the road and was unable to properly close the driver's door. The door ajar warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 98,000.
The contact owns a 2009 Ford Fusion. The contact stated that the driver side door would not unlock or lock. When pulling the latch from inside the vehicle, the door would not open. The failure was recurring. The vehicle was taken to an independent mechanic, but was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown. The VIN was not available.
The contact owns a 2009 Ford Fusion. The contact was unable to open the front driver side door due to a faulty interior door handle. The contact stated had to exit the vehicle through the window. The manufacturer was notified of the failure. The approximate failure mileage was 88,835. MA 08/11/15
- Huddleston, VA, USA
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Both front and rear interior door handles have failed. I am unable to exit the vehicle without lowering the window and opening from exterior. There is no visible evidence they have failed, they have just stopped working. You can convince the rear to work if you pull the handle and lock the same time. If I were to be involved in an accident, and the power failed, I would be unable to exit the vehicle at all. This vehicle is 3 years old with 47,000 miles and is now a potential death trap. The dealer says it is not covered, and I would have to pay for repairs. I am considering legal action, any vehicle that is inescapable shouldn't be on the highways. Worst of all, a quick search shows this to be an abundant problem with Fusion from 2006 on. There are numerous blog on this subject alone. I am afraid to Transport my family in this vehicle and have received no help!
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- Bellwood, IL, USA