This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Brakes began to travel to floor cutting down reaction time, but would stop car if plenty of time was available. Research showed in Jan, 2020 that a recall had been initiated for defective hcus that causes brakes to go to the floor to stop. Car could not be safely operated and oxmoor Ford dealership was contacted numerous time, but they stated they couldn't do the repair because Ford had not provided them parts. This continued for 6 months and car could not be safely operated. In July an online appointment with oxmoore Ford in lou, ky was made for July 13, 2020. The car was dropped off on Sunday night to be worked on Monday morning. Approx 4 hours after the appointment time, dealer called and said car was ready. When we went to the dealership, they advised that they didn't have parts to fix the car. We refused to take it back, informed them it was dangerous to drive, and demanded it be repaired per the recall. A couple days later, dealership called and said they could not get parts to fix the recall and doubted if they could fix it for months. We then informed the dealership that we will not accept the car until it's repaired and that we were filing a complaint with the us transportation board and seeking an attorney. At the time of filing this report, dealership has yet to respond. Numerous attempts to contact Ford re: This met with negative results.
2008 Ford Fusion brake pedal goes to the floor randomly when attempting to stop. Open recall for over 6 months now; parts were to be available end of first quarter. Vehicle is unsafe to operate in its current condition.
Recall notice has been sent to me in January of 2020. This hydraulic control unit needs to be fixed. My ABS light and break light comes on driving at high speeds, low speeds, backing up. Anytime I drive the vehicle and I feel it dangerous. I fear that it may not be brought to a controlled stop one day.
The contact owns a 2008 Ford Fusion. The contact received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the part to do the recall repair was unavailable. The contact called the dealership deml Ford Lincoln Inc. (2100 us hwy 14 w, waseca, mn 56093; (507) 835-3425) where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that on several occasions the brake pedal was depressed and went to the floorboard. The approximate failure mileage 150,000. VIN tool confirms parts not available.
- Waseca, MN, USA
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My wife rear ended someone. She was unable to stop. Luckily nobody was seriously injured. We have been complaining about the brakes to Ford for two years. About 6 months ago Ford finally acknowledged the issue which is below. The mechanic at Ford in petaluma, ca said our car was unsafe to drive but they are stillllllllllll waiting on parts. It was promised 1st qtr of 2020 but that has passed. I am confident the accident would not have taken place if the brakes worked as they should. "safety risk this may result in extended brake pedal travel required to stop the vehicle, increasing the risk of a crash. The condition does not result in a loss of braking function and the vehicle can be brought to a controlled stop.
The contact owns a 2008 Ford Fusion. The contact stated the while her daughter was driving at various speeds, the brake pedal depressed to the floorboard however, the vehicle was slow to respond which extended the stopping distance. There were no warning lights illuminated. The contact received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the part to do the recall repair was unavailable. The vehicle was taken to malloy Ford charlottesville (2070 seminole trail, charlottesville, va 22901, (434) 977-7960) where it was confirmed that the part was not available. The vehicle was taken to madison Ford (2895 S. seminole trail, madison, va 22727, (540) 948-6806) where the vehicle was diagnosed with a defective ABS control module and ABS unit, which needed to be replaced. The vehicle was not repaired. The vehicle was taken to an independent mechanic who performed a brake flush, replaced brake pads and rotors. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The failure mileage was 89,000. The manufacturer was made aware of the issue. VIN tool confirms parts not available.
I recieved a letter in the mail that the car was being recalled. What I have noticed when I steped on the brake, it would make a rumbling noie, or viberation. Thats about it. I did stop at one of the Ford dealers to have it checked but they were so busy, I needed to get home. Vechile was in motion, city streets & highways & I was braking the car to slow down or stop. That is it.. I can't give you a date, because I didn't know there was anything wrong with the car till I recieved the recall probably sometime in 2019!
On October 30th 2019 my break was sinking down and was not able to stop in time so I hit stop sign. Since this incident, October 31 2019, the ABS module was replaced. The problem continued, I had both calipers replaced, both rear struts replaced. The problem still exists and the brakes have been locking up when the anti-lock brake is engaged. I have taken to two repair shops and they have not found any codes or reasons. Why would this be happening, is it related to the ABS hydraulic control units recall?
The brakes on my 2008 Ford Fusion once again nearly failed after activation of the ABS and going down the interstate at 70 mph. This is the problem reported with recall/NHTSA campaign number 19V904. I know this is the case since this is the third time this has occurred on my car. I have paid for the last two replacements with one being a full replacement at a Ford dealer of around ~$600 and another that was able to be remedied by bleeding the brake lines until the hydraulic valve reset. I find it hard to believe that the NHTSA only has 15 complaints of this, but I guess that is the case when you have an obscure reporting procedure. I am able to find hundreds of complaints with a simple search. I am glad this has finally been recalled, but now we have to wait for Ford to drag their feet on saying parts are available. It is a shame that the NHTSA makes you enter all of your personal information in order to file a complaint. Perhaps you all should look into anonymous reporting.
ABS brakes system... I've been notified of recall, an ive set an appt. And went there in which the person I spoken with told me there's an recall but they couldn't help fix the safety problem and im not trying to be hurt nor hurt one one else via traffic accident due to Ford dealers don't want to help resolve the recalled parts.
The contact called on behalf of his mother who owns a 2008 Ford Fusion. The contact stated that while the vehicle was being driven at 30 mph, the brake pedal was depressed and went to the floorboard. There was also an engine oil odor in the vehicle. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the vehicle was subjected to NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the parts for the recall repair was not available. Bell Ford located at 1200 NJ-27, colonia, NJ 07067 and malouf Ford - Lincoln, Inc. 2210 us-1, North brunswick township, NJ 08902, were both contacted and it was confirmed that the parts were not yet available. The manufacturer was not informed of the failure. The failure mileage was 109,348. VIN tool confirms parts not available.
Brake pedal gets "soft" and requires significantly more travel to activate brakes. Especially in an emergency situation. At least 2 accidents have occurred because of this. Furthermore we have taken the car to a dealer and an independent repair facility but they could not fix the issue
I have filed one report already about the brakes. Wanted to inform you that the brakes are currently out as described in the recall letter. We have zero brakes and had to use the emergency brake to be able to slow down. Took to the dealership, they havent looked at it bc there is no replacement part which leaves us in limbo. We found the brakes we not working while driving and trying to slow down. Pedal went to the floor did not slow the car down without using the E-brake. There was no warning.
On December 27th 2019. My daughter slide into the back of another car and she complained the breaks were taking to long to come to a complete stop. The car was totaled and on January 23rd, 2020 we received safety recall notice 19S54/NHTSA recall 19V-904. Had we received this notice before 12/27/19 we believe repairs would have prevented the accident and the car would not have been sold for parts.
The brake pedal has to be pressed all the way to the floor to stop. This happens on and off without warning. It has happened several times. We received a recall notice. No part available to replace it. Called dealership and they advised us to call Ford customer care to see if since we are experiencing the described recall issue they may put us in a rental. Called and spoke to a rep several days in a row. Asked for a supervisor to call us back and they say they will but dont. Recall says it raises risk of accident. Since the part in the recall sticks without notice we are concerned putting our family in it. However it is our vehicle of transportation. We are experiencing the described issue that is stated in the recall. The brakes work fine one day and the next they dont. We dont know until the pedal goes to the floor. Thats alarming. This happens at any time and any where without warning.
Received recall on ABS system, valve sticking open. A couple of days later the car was in an accident, brakes locked up and abc did not seem to function. Now brakes have a lot of travel and unsure if car is safe to drive. Ford said they will not have the parts until end of first quarter. * (recall related incident)
The contact owns a 2008 Ford Fusion. The contact stated that while operating the vehicle, the brake pedal would extend to the floor causing the braking distance to be extended. The vehicle was taken to the local dealer apple Ford (8800 stanford blvd, columbia) who diagnosed that ABS valve in the brake control unit was faulty and needed to be replaced. The vehicle was not repaired. The vehicle was not included in the NHTSA campaign number 19V904000 (service brakes, hydraulic). The manufacturer was not notified of the failure. The failure mileage was 151,000.
Brakes wouldn't work causing 2000 in bodily damage to another vehicle, as well as damage to my 2008 Ford Fusion. The Ford Fusion was traveling at a rate of less than 5 miles an hour and the vehicle that was hit was stopped at a red light. I paid out of pocket. In the seven to eight years I have owned this vehicle I've had two recalls. The first was the airbag. That took Ford years to replace after the initial letter went out 2015. Just this past summer of 2019, they finally replaced it. The brakes have always been spongy, also the acceleration has stuck twice, with the pedal going all the way to the floor, I was able to get it to pop out but it was very scary. I would not recommend a Ford to anyone.
I received a recall notice from Ford (#19S54 / NHTSA #19V-904) regarding the hydraulic control unit / anti-lock braking system. After an anti-lock brake incident, the brake pedal requires additional distance to start braking and it takes longer to stop. This has already happened twice in the past, and I am currently experiencing the issue after the ABS activated while trying to stop on ice. Previously I took my car to a mechanic who was able to temporarily restore full brake function, but this time that temporary fix didn't work. I live in Wisconsin (winter time) and it is unsafe to drive this car with the limited brake function, especially if I need to stop quickly to avoid an accident. I've been trying to work with Ford via their customer care line call center outside of the U.S., but they have been unhelpful as the recall is in the "advance notice period". the representative said I needed to have a Ford dealer diagnose the issue to ensure it was related to the recall. I did this and the dealer confirmed that it matched the recall. They contacted Ford corporate to determine the next action, and Ford stated that the fix and parts for it are unavailable until late 1st quarter 2020. Ford suggested that the dealer complete an advanced diagnosis process to determine the issue, at a cost of $300 to me. I am unwilling to do this, as there is no step towards fixing this after spending the $300, and Ford may not reimburse this cost. The dealer cannot help, unless I choose to spend my own money and hope that Ford will reimburse me for the costs. Ford call center managers have been unwilling to help as well. I have now been without a car for 2 weeks, and it appears I may be until March. This is unacceptable, and Ford's unwillingness to act on this safety issue is appalling. Is there anything that can be done to help get my car safely back on the road sooner?
A D V E R T I S E M E N T S
- Louisville, KY, USA