This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Driver's interior door latch broke. This is a common problem on this car from my research. This is also a safety issue. The only way out of the car is by lowering the window and opening the door from the outside. In the event of an emergency, this may not be feasible. The 2013 Fusion has the same problem and this was a recall. Why not on the earlier Fusion. Repairs cost owners over $300.
The contact owns a 2008 Ford Fusion. The contact stated that the dashboard was defective and separated at the front passenger side air bag area. The passenger side air bag warning light illuminated when the passenger seat was occupied. The vehicle was taken to the dealer for inspection. The dealer stated that the front passenger side air bag warning light illumination was normal while the passenger seat was occupied. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 70,000.
The contact owns a 2008 Ford Fusion. The contact stated that the dashboard had a bubble effect on the passenger side of the vehicle. The contact was concerned that the air bag could deploy. In addition, the brake pedal remained pressed to the floorboard when the vehicle was started. The vehicle was repaired, but the issue recurred. The manufacturer was made aware of the issue. The failure mileage was 160,000.
The contact owns a 2008 Ford Fusion. The contact observed that the dashboard was lifted around the passenger side air bag. The failure recurred continuously. The vehicle was taken to a dealer, but it was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 52,750.
The contact owns a 2008 Ford Fusion. The contact stated that the dashboard fractured near the air bag area. In addition, the air bag warning light illuminated during the summer and turned off during cold weather conditions. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 75,000.
- Ft Walton Beach, FL, USA
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Driver's door on left side of vehicle, door lock and unlock latch broke, rendering door inoperative, can only enter and exit vehicle by using outside door latch (roll down window, reach your arm out, pull latch to open, roll window back up and exit vehicle, but will not lock) and door will no longer lock, remains unlocked at all times, part number 6E5Z5422601A is the faulty part plastic breaks jamming the unlock latch from moving. The chrome plastic of the handle is nice, but clearly a metal composition should have been used in the design instead of plastic, after researching on the web appears to be several consumers with the same issue. Part prices range from $70 - $192 depending on the seller / business, such and issue that even the chinese are making money by manufacturing the part. Safety concerns are exiting the vehicle in an accident, the driver is trapped, have not seen anything on web of accident deaths due to fault, but I'm sure it's coming.
The contact owns a 2008 Ford Fusion. The contact stated that the dashboard was puckering in the area of the front passenger's side air bag. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 83,500.
The contact owns a 2008 Ford Fusion. The contact stated the dashboard popped up and separated from the air bag. The contact took the vehicle to the dealer who stated that is was a manufacturer's defect. The dealer stated that the dashboard would have to be replaced. The contact spoke with the manufacturer and was told that the dashboard was not under warranty or recall. The vehicle was not repaired. The failure and current mileage was 44,000.
The contact owns a 2008 Ford Fusion. The contact stated that the front driver and passenger side door handles failed. Two years later, the failure recurred. The failure prevented the contact from exiting the vehicle. The contact had to open the window to climb out of the vehicle. The failure mileage was 70,000 and the current mileage was 134,000.
For no apparent reason, the hood latch opens. The first time it was noticed on the expressway, it can unlatch on a secondary road, most recently it was noticed by a neighbor after the car had been parked for several hours. The safety catch always catches it so it hasn't been a major problem yet, but I don't like pulling over on the side of the freeway. This has been happening more frequently. The safety catch prevents this from being a major problem, but it could potentially be a serious issue for someone whose safety latch did not hold.
Noticed passenger dash upholstery, in front of passenger air bag was buckled, and popping up. Two different Ford service managers advised that this was a manufacturing defect and that the air bag might not deploy properly due to the dash protruding. They both took photos and Ford refused to address because my vehicle is out of warranty, by years. I only have approx. 34,000 miles. I feel that this is also a safety defect, if my air bag operation might be affected. I was advised that the entire dash needs to be replaced and it is approx a $1,000 repair.
The contact owns a 2008 Ford Fusion. The contact stated that as he entered the vehicle, he noticed that there was a crack on the dashboard near the front passenger air bag. The contact stated that the airbag was seeping through the dashboard and the contact was fearful that the air bag could possibly deploy while driving. The vehicle was taken to the dealer where they informed him that the failure was caused by the exposure to heat. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that there was nothing they could do about the failure. The failure mileage was 63,800. Updated 08/14/12
A D V E R T I S E M E N T S
- Atlanta, GA, USA