This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2007 Ford Fusion. The contact stated that while driving 30 mph, the vehicle stalled. The vehicle was taken to a local mechanic where the technician stated that the central computer needed to be replaced. No repairs were performed. The manufacturer was contacted about the failure. The failure mileage was134,000 and the current mileage was 134,400.
Went to pass a slow moving vehicle and when gas pedal was pressed the vehicle responded with no power, shuddered, and stalled. Had towed to a local trusted mechanic who was unable to diagnose a specific problem because the he was getting "crazy problem codes". vehicle was towed to a Ford dealer who discovered the coils were destroyed due to a PCM failure. Coils and PCM replaced at the cost of $2,200. Driving home after vehicle was "repaired" check engine light came on. Took vehicle back to dealership, diagnosed a catalytic converter failure. Catalytic converter failed due to the PCM/coil failure. Vehicle will not pass emissions inspection until converter is repaired/replaced at an additional cost of $2,000+. dealership indicated that nothing could have been done to prevent the PCM/coil failed, it "just happened". basic research shows that this happens with enough frequency that Ford must be aware of the problem. Vehicle 2007 Ford Fusion V6 AWD.
Vehicle was missing, thought it was plugs or needed tuneup. Mechanic said 2 coils were burnt out and needed replacement along with plugs. Had two replaced and 6 plugs replaced. The next week same problem, took back to mechanic, said another coil burnt out, checked computer and said dealer would need to look at problem, may be an onboard computer issue called PCM. Result: Ford dealer dx computer issue, calling for replacement and also all coils and plugs. Total cost of mechanics and dealer... $581 plus 2015= 2596. No problems since, but was warned that this could happen again by dealer, and that this would be warrantied. Not sure if that is true. Dealer would not admit to any problems with other Fusion, nor would regional Ford customer service rep. Will keep car for a year or so and see what happens, most likely trading within the next two years. Dont want that same problem to happen again.
PCM shorted out the number 4 coil and caught on fire. Coil was on fire when mechanic pulled it out. Have investigated on internet several problems with this but not a recall yet. Cost $800 to fix. Co worker had same thing happen this week on a V6 Ford escape.
My 2007 Fusion's computer went bad and burnt up coils. Grand total to fix it was $2200. Even though there is a service bulletin they wouldn't do anything. It is only if the car is under warranty. We bought this car as a certified used car and that meant nothing too.
- Yutan , NE, USA
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I was driving to work on December 11, 2013 down rte 3A at approximately 8am. When I took a left onto westford rd., and accelerated up the hill the vehicle suddenly cut out to the point it would not go any further. I almost was hit from a car from behind me who also was accelerating up the hill, but fortunately he swerved around me in time. I called triple aaa and they towed it to palmer''s automotive. According to the mechanic, the diagnostic showed one of the coil packs malfunctioned.. upon replacement, the coil pack overheated and blew again. Finding it odd, the mechanic contacted Ford. Working with the Ford technician, a bulletin was found stating the car had a known issue with the PCM, the computer module for the vehicle. Ford told the mechanic, the part would be there in 2 weeks. 2 weeks went by and on christmas eve, our mechanic was told there is a national back order on the part and it would be 2 to 4 more weeks. Also, the repair would cost in the vicinity of $1700 dollars. It is now 1/12/14 and we still have no car and no word on when it will be fixed. Ford''s recent ads infuriate me on tv about their reliability etc compared to other brands. The warrantee expired at 80K miles and this car has 84K on it. We are still making payments on a car that is inoperable for the past 6 weeks, as well as facing a huge repair bill, which adds insult to injury. Most importantly, I think about what may have happened if I had decided to take the highway instead of rte 3A to work that day, the results may have been tragic.
The contact owns a 2007 Ford Fusion. The contact stated that while driving approximately 72 mph, the vehicle began to vibrate and back fire. The engine was turned off however, the vehicle failed to restart and was towed to an independent mechanic for diagnosis. The mechanic informed the contact that the faulty PCM circuit board overheated and caused the four coils to melt. In addition, the catalytic converter was damaged. The vehicle was repaired excluding the replacement of the catalytic converter. The manufacturer was notified of the defect. The approximate failure mileage was 93,100. Updated 11/07/13
The idler pulley bolt broke off and pulled the belt off (the belt did not break) making me lose power steering, and of course the battery would not hold a charge. This happened June 8, 2013, June 23, 2013 and again on September 11, 2013. Ford is telling me that there is no problem but the dealer that fixed my car the 1st two times now has it again and has a call into Ford to see what the problem could be that it has happened to me 3 times in the past 2 1/2 months. All 3 times I was driving when it happened. The second 2 times it happened I heard a pop almost like I ran something over and immediately lost power steering. It almost has me afraid to put my kids in my car. Unfortunately I only have one car and can't afford a new one.
My son was traveling down road and car completely shut down. Computer and coils shorted out. Thank goodness he was able to move into turning lane. This would have been dangerous if he had been on the interstate. Need part number 7U7Z12A650dla. Car is currently at dealership in waiting on part. It has been there over 2 weeks. We have been told 1000 Fusion are waiting on this part. Ford case number - cas[xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
I had purchased my 2007 Ford Fusion new and had a few oddities during the course of ownership. Within two years of ownership I had a battery short out. At three years I had to have a hefty brake service done because of a clicking noise when the brakes were applied. I noticed at four years that when I would remove the key from the ignition and open the door, the car would chime as if the key was still in it. The dealer had no idea what caused the chiming and it happened sporadically. The biggest issue was in late November of 2011, I was merging on to the highway and going to pass a vehicle; my car began to rev really high, but I was not accelerating that much. I shifted to neutral then back to fifth gear still no accelerating. At that moment the check engine came on and I noticed that the car was dead and costing. After I stopped on the side of the highway, the car would not start at all. Had it towed to the dealer, where they spent two weeks of tearing apart my motor. They determined that a bolt came loose releasing my timing belt destroying my engine. I purchased and extended warranty which saved me $7500 in replacement cost. After two more weeks I had the car back. I noticed belt noise when I started the car and the engine was louder than the original engine. Within a month the car would not start again. The chip in that key went out, and when I took it back to the dealer I complained about the chiming and the belts. They informed me; the key needed to be replaced (costing $300 dollars), my belts were from the original engine and now stretched out needed to be replaced, and the starter was going out. The mystery of the chiming was finally solved. Ford offered me employee pricing on a new car but would not by back my Fusion. The dealership offered me nothing. This car was purchased and exclusively serviced there.
Lost power while trying to pass a car had no throttle and almost had a head on collision got got home had a air injection code P0491 in the system. Found a bad air injection pump loaded with water replaced the air pump and the problem is solved I see Ford has a lot of issues with water getting into these pumps but refuses to do anything about it.contacted Ford with no response. I worked in Ford dealerships for over 25 years so I know how to diagnose these problems. I am not concerned about the money for fixing this problem I just feel the issue should be corrected before someone gets hurt or killed. Plate # New York [xxx] VIN #[xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
I was driving down my side street (25mph residential road) when the engine began to lag. It eventually stalled to where I pulled to the side of the street. Vehicle turned off and would not start. It would turnover but would began to idle erratically and would shut off within 5-15 seconds. I tried a few trouble shooting techniques but eventually gave up and took it to an auto shop. They connected the code reader and found 3 different faults with the throttle body assembly. I was told that these are on back order until June 18th.
While vehicle was in motion on highway, there was a sudden error light flash and then vehicle shut down. Motorist was able to pull vehicle to the side of the road. Upon mechanic's inspection, it was found that an engine coil was blowing a fuse, causing the vehicle to shut down.
I was driving with my fiance when we heard a loud metal snapping sound with a few dinging sounds. Apparently the idler pulley snapped off and bounced around causing me to lose my power steering. It was a good thing I wasn't driving to fast or it wasn't two days later as we were supposed to be driving to fort knox, because it would have been worse with it snapping off like that going 70mph. Had a friend help me get it home where I found the idler pulley with the bolt snapped 3/4 of the way down and the serpentine belt with a few marks on it from where the bolt rubbed against the belt. I've done some research and found out that has been happen for awhile now with other Ford Fusion. Some said that they had this issue fixed and it happen again. I really think to be a safety issue that Ford should fix because it seems to be an issue with either the bolt, the area on the engine block where the bolt sits, or even the tension on the serpentine belt itself causing the bolt to snap off like that.
Same vehicle as previous complaint (wrong year selected on previous complaint). The vehicle is a 2007 Ford Fusion SE V6 with six speed automatic. While attempting to merge, another driver was blocking me by speeding to get alongside me while I was on a merge lane. The other driver then matched my speed. I hit the brakes because the Fusion will not slow down otherwise. I then hit floored the accelerator to prevent another vehicle from closing the gap, as he was attempting to do. The car did nothing for about 3 seconds even though the accelerator was all the way to the floor. The RPM did not change, the speed did not change and I had to hold the accelerator to the floor hoping that the vehicle would respond before the next car tried to cut me off and I ran out of merge lane. Do not call, I will not get any messages.
A D V E R T I S E M E N T S
- Clarksville, TN, USA