This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Had front and rear brakes replaced at 35,000 miles now 14,000 miles later rear pads and rotor wore out. First time they said pad got wet in a warehouse. Now they said it is my problem because warranty is up, I say they did not fix the problem they just tried to cover it up. Ford customer service say they have not had any complaints a lie. How many deaths before they hear complaints.
We bought our 2005 Ford Freestyle new in June of 2005 and currently have 50,000 miles. We are on the third set of rear brake pads and are trying to work with our dealer on getting this set replaced again. After looking through this site and many other consumer forums, this seems to be a real problem. The dealership gives us the same speech and we were told the last time the brakes were repaired, that after 36,000 miles, the repair would not be covered under our warranty.
In September our 2005 Ford Freestyle went in for a routine state inspection. It had 19892 miles on it at the time. We were told the rear brake pads were completely worn and the rotors were warped. Both needed to be replaced to pass inspection. Assuming they were under warranty, the garage called the local Ford dealership and they were informed the brakes are only warranted to 1 year, 18000 miles. I wanted a second opinion. The second dealership said the warranty on brakes are 1 year, 12000 miles. Since we were not covered by the warranty we had to pay $385 to have the repairs done to pass inspection.
Defective brake design on 2005 Ford Freestyle. Premature wear. Ford/dealer only agreed to replace rear pads and machine rear rotors without doing anything to correct design flaw, and they required I pay a part of the cost of the repair. Ford/dealer refused to do anything to correct the related problem involving front brakes.
I purchased a Ford Freestyle on May 5, 2005. Six months after purchasing it I started having problems. The first was the strut bearing at 5,000 miles. Then another strut bearing a month or so later. During this time I noticed heavy brake dust on back wheels. Everytime I took it in for an oil change I had them check the brakes. They always told me their was no problem. Then I had to take it in for the hood vibrating, and they replaced the front hood latch. At 12,000 miles the rear brakes were replaced, because the pad were down to metal, they also had to turn the rotors at this time, too. A right rear turn signal lamp went out at this time. Now the vehicle has 13,600 miles and another (left side) turn signal lamp has failed. I am not happy with this vehicle and I do not feel safe in it after having so many problems. My five year old daughter does not even feel safe.
A D V E R T I S E M E N T S
- Cohutta, GA, USA