This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My rear brake system on my 2005 Ford Freestyle has gone out 2 times within 51,000 miles and the struts have had to be replaced 3 times. The brake warning light does not come on. The first incident was covered and repaired under warranty.
Had front and rear brakes replaced at 35,000 miles now 14,000 miles later rear pads and rotor wore out. First time they said pad got wet in a warehouse. Now they said it is my problem because warranty is up, I say they did not fix the problem they just tried to cover it up. Ford customer service say they have not had any complaints a lie. How many deaths before they hear complaints.
Car stops on its own. Shuts off. Bucks and jerks and is going to kill me and my kids and Ford will not do anything about it. I can't even get a Ford dealership to work on my vehicle they tell me they don't want this problem. There are to many repairs on this vehicle and now they are telling well your warranty is up now. They kept telling me at Ford (1-800) we are working on it, getting me a buy back. Now they tell me it is do deal and they will not fix my vehicle. My car now fills up with water when it rains. I have had 2 transmissions put in this vehicle, they replaced my brakes a few times, they replaced my computer a few times, and all the while kept telling me we are working on getting you a new vehicle. They the dealership shuts down. I have been to others and they don't want my problem. I have called Ford a lot of times. They just take my information and tell me they don't have to fix your vehicle. I am fed up with this.
I own a 2005 Ford Freestyle and there are 45,854 miles on the car. Over the previous few months, while backing up, I heard a grinding noise from the rear of the car. As a retired salesman who drove over 1,000,000 miles without replacing any brakes on a car, I did not immediately come to the conclusion that this noise was coming from the rear brakes. I was under the impression that the front brakes historically would fail before the rear brakes would. I finally did take the car to brakes only America, Inc., in lansing, mi, where I was told that the entire rear brake system was worn out. I had to have the rotors and pads replaced for a cost of $269.85. Staff at the brakes only store told me that the quality of the rear disc brakes are not of the same quality as the front, which on my car, are still in very good condition. I contacted Ford Motor Company today, March 3, 2008, and they told me that until December 31, 2007, the company reviewed each complaint regarding these rear brakes on an individual basis, even after the expiration of the warranty. Because of the timing of my rear brakes failing, Ford said that it could not help me with this matter. If there was a recall from Ford, I did not receive this notification.
The contact owns a 2005 Ford Freestyle. While driving 20 mph the contact heard the brakes producing a squeaking noise. The vehicle was not driven on a regular basis. The dealer stated that the rear brakes failed and were currently being replaced. This failure occurred often with Ford Freestyle vehicles. The current and failure mileage were 16,000. Updated 05/21/07.
- Arlington Heights , IL, USA
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Owner has had numerous serious repair issues since vehicle purchased. This is complaint 2 of 4. car is 3 months old. Owner must push brake almost to the floor to get vehicle to stop. Brakes make grinding noises and steering wheel vibrates when decelerating from 40 mph or less.
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- Cedar Creek, TX, USA