This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2005 Freestyle- at aprox 25,000 miles the rear brakes were worn down to metal, resulting in a total brake job done at the dealer. Pads, rotors, everything. I complained that these should last longer than this, and service checked to see if it could be under warranty. No such luck. Results $400 repair bill. Some 6 months later I received a letter from Ford stating that there was concern for the rear breaks and if you still had the original receipt for repairs they would refund your charge on this repair. I contacted our local dealer concerning this lette. They told me without this letter ( I can not find now) they can not do anything for me. Sorry!!!. where can I receive a copy of this notice?
The contact owns a 2005 Ford Freestyle. Within six months of purchasing the vehicle, the contact has had to replace the calipers, rotor, and rear brake pads. The same failure occurred a second time on April 14, 2007 while driving 10 mph. The dealer was unable to diagnose the cause of failure. The contact was charged $80 and the vehicle has a lifetime warranty. The VIN and engine size were unknown. The current mileage is 21,000 and failure mileage was 7,000.
The contact owns a 2005 Ford Freestyle. The contact stated that the rear brakes are grinded down to the rotor. Ford stated that this is a common failure among this type of vehicle and is not taking any corrective action. The rear brake rotors were also worn and needed to be replaced. The failure was noticed while driving 20 mph. The failure persists. The engine size was unknown. The current mileage is 18,000 and failure mileage was 17,500. Updated 06/08/07.
We took are 2005 Ford Freestyle in for warranty work. The car had a noise in the rear of car. Ford say the brakes are down to metal to metal. The car has 31614 mile on it the car is under warranty. Ford says they only warranty brakes for 12 months. I took the car to Ford to be repaired and they had to also replace the brake calipers on the rear because they are bad also I have had the car 16 months and driven the car 26119 miles. Ford has had to tsb on this the first one is 06-22-17 the last one 07-5-9. rear brakes drag, noise, dust, and/or premature pad wear. This is a safety problem because I had no brake left on the rear of this car. Metal to metal. I have tried to talk to someone at Ford I have made contact with them three time with no help.
- Edmond , OK, USA
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I had to have the rear brakes replaced on my 2005 Ford Freestyle at 24,000 miles. The reason I consider this a safety hazard is that I do not know of any vehicle that has to have the rear brakes replaced at such low miles. Thus, when the grinding noises appeared at less than 20,000 miles, I never even guessed that it might be the brakes. I have talked to other people with this issue and no one can believe that rear brakes had to be replaced at that low a mileage total. There is a tsb out that says that Ford understands that this is happening and will replace the brakes at no cost if they wear out at less than the regular warranty period. However, if this is such an issue that they have a tsb out on it, I believe they understand it is an issue and many people can't afford to replace brakes on a new car so they may continue to drive in the hopes it is not a big issue.
I experienced rear brake noise on my 2005 Ford Freestyle at just under 14,500 miles. I took it to a Ford dealer to have it checked and found that I needed new rear pads and rotors. I was told that the only explanation for this type of wear would be driving with the parking brake on. I do not use my parking brake but would certainly notice it if it were on. I paid approximately $400 for the repair. Neither the dealer nor Ford would acknowledge that this is not the normal life expectancy on pads and or rotors.
- the contact stated that on January 9, 2007 she was driving at 30 mph on a rural road. The road conditions were icy and slushy. The contact was driving down hill, when the contact applied the brakes and the vehicle would not stop. There were no warning lights. The contact veered off the to avoid hitting anyone, there were no injuries. The contact believes the brakes did not engage. The contact continued on her trip and was able to stop the vehicle, but she had to push the brake pedal all the way to the floor. She did hear a grinding noise in the rear of the vehicle. Later in the day the vehicle fish tailed and she does not recall if she applied the brakes but, remembers slowing the vehicle down. The contact took the vehicle to a repair shop and purchased 4 new tires. The contact was told she needed rear brakes and rear rotors, the vehicle had 30,000 miles at the time of the failure. She has not replaced the brakes & rotors. Updated 03/07/07.
Rear end noise started about 13000 miles ( sounding like a plane engine when you hit 40 mph). Dealer said tires were worn replaced all four tires plus alignment-dealer paid for two. Noise continued. Dealer then replace ball joints and rear brakes at 14000. Noise is gone.
I took my Ford Freestyle to be serviced at 20K miles. I was told that my rear brakes were bad and needed to be replaced and that the rotors needed to be serviced due to the bad brakes. I have never heard of rear brakes going bad at 20K miles however the service manager at Ford had indicated that this seems to be a common problem. He also indicated that I will most likely need to replace my rear brakes every year. This seens completley ridiculous to me. I replaced the brakes and serviced the rotors but I feel the need for replacement of rear brakes yearly must be some sort of factory defect in the design of the brakes.
I have a 2005 Ford Freestyle at 22,299 miles had to have rear brakes place on my car. Now at 36,450 12-26-2006 have the same rear brakes replace and head for a class action law suit against Ford & Ford dealer ship if they don't do something to correct this problem at there cost. A car does not wear brakes that fast with even a person with normal brake usage. If any person would like to be included in suite email at rlbrasfield@bellsouth.net. I have it. I have heard the same explanations dealership put up. I am engineer out of auto industry and know when car is miss designed, hope no one get killed.
At about 26,000 miles began hearing metal sounds from rear brakes when stopping the car. Brought the car into a dealer and they stated that rotors and pads were shot, and they needed to be replaced. After several internet searches, I believe this is a defect in manufacture design.
I took my 2005 Ford Freestyle with less than 15000 miles in for an oil change and tire rotation to a local Ford dealer and was advised the rear brakes and rotors were completely worn and needed replacement at a cost of over $300 and the problem was not in warranty. I decided to have the work done but I complained to the manager and after much discussion he adjusted the bill (the manager said another customer had the exact problem with an 05 Freestyle the same week). My question is have there been any other reports of the rear brakes going on 2005 Freestyles? there very well could be a defect in the brakes. The old parts are not available although I did ask to see them but during the heat of my protest I forgot about the parts and left when the work was finished.
Rear brakes failed at 31,000 miles. Dealership said the brakes and rotors were down to the metal and would have to be replaced. Front brakes were fine. Was told that they checked the calipers to see if there was a problem and would possibly be covered under warranty. They were not. After checking to see if anyone else has had problems, found numerous other owners that have had the same problem.
The consumer's front brakes rumbled badly when they were applied, the vehicle would shake and the vibration could be felt in the floor of the car. It mostly shakes when coming down from high speeds. It was a hidden defect the dealer is fixing but not sending out notices to everyone.
A D V E R T I S E M E N T S
- San Antonio, TX, USA