This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
After having the torque converter replaced as the recall says I noticed that the transmission was doing good but right outside the warrenty mileage I noticed that it started acting kinda like before after several months guess what as I was climbing up a hill on my driveway the transmission stopped pulling starting to roll backwards and making a grinding noise as for it to recall the torque converter then why has it once again almost like me with loss of all gears yet no new recall had been added why did it do this again?
The contact owns a 2005 Ford Freestar. The contact stated that while stopped at a traffic light, the vehicle would not move. The contact turned off and restarted the vehicle and took the vehicle to an independent mechanic where the PCV valve was replaced. The failure recurred with the vehicle not accelerating from a stopped position. The vehicle was taken to bell Ford (1200 NJ-27, colonia, NJ 07067 (732) 388-6900) and repaired under NHTSA campaign numbers: 12V006000 (power train) and 13V081000 (seats). The contact stated that while performing the recall repairs, the lug nuts were damaged. The driver's and passenger's side axles were fractured, the oil pan was damaged, and power steering lines were also damaged. The contact was informed that the vehicle was repaired. While driving home, the failure recurred. The dealer declined to service the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact stated that the manufacturer contacted the same dealer and was informed that the vehicle had not been repaired under the recalls. The contact was offered no additional assistance. The failure mileage was 130,000.
3 weeks ago my family and I was almost killed by a semi-truck on the highway our vehicle just gave out in the middle of the highway I then started doing research on my vehicle I then reported the vehicle to the safety vehicle complaint and was contacted by a staffing took my vehicle to the said place in el paso tx case Ford my vehicle has been detained for over 2weeks the gentle men [xxx] a worker of casa Ford has been very rude and reluctant to actually service my vehicle he said the vehicle wouldn't fail at some point it finally failed I also just purchased a new battery I just bought a week prior to the accident and [xxx] said the battery I had was no good which is not true and charged me 200 for a new battery I feel that casa Ford is not trying to resolve the issue with my vehicle I'm disabled and my children as well the said he doesn't know what is wrong that it may be the transmission but something is broken and not showing up what can our family legally do we have no vehicle 7000 down the drain pl information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2005 Ford Freestar. While driving 50 mph, the vehicle decelerated and lost power. The contact safely pulled the vehicle over to the shoulder. The vehicle failed to restart. There were no warning indicators illuminated. The vehicle was towed back to the contact's home. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and no assistance was provided. The failure mileage was 161,000.
The contact owns a 2005 Ford Freestar. While driving various speeds, the vehicle stalled. The vehicle was serviced at sam leman Ford (1508 morrissey dr, bloomington, il 61701, 309-938-4596) where it was diagnosed that the air compressor failed. The vehicle was repaired, but the failure recurred. The manufacturer was not notified of the failure. The failure mileage was approximately 83,000.
- Bloomington, IL, USA
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TORT CONVERTER FAILING, I WAS DRIVING FROM VA TO NC AND MY CAR STALLED IN M DOLE OF INTERSTATE, AND I READ THAT THERE WAS A RECALL, I WAS NEEDING TO KNOW IF MY VEHICLE IS COVERED UNDER THIS ISSUE? PLEASE CALL [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
2005 Ford Freestar. Consumer writes in regards to unsatisfactory customer service at dealership and unresolved vehicle problems. Consumer sent additional correspondence. The consumer stated the check engine light remained on after multiple repairs were made. The vehicle would also stall. The torque converter went out and the vehicle had to be towed. The vehicle was traded in.
When it's raining or wet snow outside the van starts to chug. This causes the vehicle to have loss of power and it becomes jerky. The engine light starts to flash. It only does this when it's wet outside- it happens on the freeway, dirt roads, paved in town roads.... I'm sure it is the electrical box under the hood getting wet from a manufacture overlook- I've read this was an issue and because it hasn't caused a death it's not something Ford has to fix? I have children and I will not allow my family to be a loss because of a manufacture issue. Ford should be paying for the fix.
The contact owns a 2005 Ford Freestar. While the vehicle was stationary, the engine caught fire without warning. A police report was filed. The fire department extinguished the fire. There were no injuries sustained. The manufacturer was not made aware of the fire. The failure mileage was 122,000.
The contact owns a 2005 Ford Freestar. While driving approximately 30 mph, the front passenger side of the vehicle began to jerk and an unfamiliar warning indicator illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the throttle body assembly would need to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 120,000.
The contact owns a 2005 Ford Freestar. While the vehicle was at a stop, the rpms surged to 2,000 and the vehicle accelerated without warning. The failure also occurred when the brakes were applied. The contact took the vehicle to the dealer where it was diagnosed that there was a leak in the manifold, which needed to be replaced. The contact took the vehicle to two certified mechanics who diagnosed that there was no leak in the manifold. The contact took the vehicle to the dealer a second time and was informed that they were unable to be specify the exact failure. The dealer stated that the throttle body and other unidentified components needed to be replaced. The vehicle was not repaired and the failure recurred. The manufacturer was not made aware of the failure. The approximate failure mileage was 124,000.
The contact owns a 2005 Ford Freestar. While driving at different speeds, the vehicle would idle high and also hesitate as if it would stall. The vehicle was taken to a local mechanic where it was diagnosed that the throttle body needed to be replaced. The manufacturer was made aware of the failure. The failure mileage was 78,000.
The contact owns a 2005 Ford Freestar. The contact stated that while driving at highway rate of speed, the engine back fired and drastically reduced speed causing the contact to have to drive less than 30 mph. The vehicle was towed to the dealer where it was awaiting a diagnosis. The manufacturer was notified of the failure. The approximate failure mileage was 110,834. Parts distribution disconnect. Updated 03/11/16
The contact owns a 2005 Ford Freestar. While driving approximately 40 mph, the power steering failed intermittently without warning and the engine stalled. The vehicle became increasingly difficult to control. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 112,000. The VIN was not available.
Because of a recall letter we took it in to uptown Ford for the torque converter replacement on 09/05/2014. The repairs were completed. On 06/29/2015 while driving on a highway in pewaukee, with our four small children in the back, the van lost forward and reverse power and could have easily, but fortunately did not, resulted in a crash; the engine continued to run, steering and braking were unaffected and the electrical system remained functional. I was able to have to van towed right away to our local mechanics shop that day (6/29/15). The following day (06/30/2015) I called uptown to see if they could take a look at it because that was where to recall replacement was performed. Fred in the repairs department said he couldn't look at it until July 8th and then the repair would take up to a week to complete if it was the transmission/torque converter. They had rental cars for $13-35/day, but did not have any vans or something that would accommodate our whole family (4 car seats). I called the # for Ford from the recall letter to get some guidance R.E. this problem. I spoke to jackie. She said that if it was an issue with the torque converter it would only be covered if the van was within 12 months of the recall replacement or within 12,000 miles. It was within 12 months, but was about 200 miles past the 12,000 mile mark. It was repaired at 87,670 miles and the odometer at the time of break-down was at 99,800+, making it outside of the "warranty" period. So, I moved forward with the repairs at our mechanics automotive. The total cost for the transmission replacement was $2,259.84. Afterwards I was informed that recalls cannot have a limited warranty such as the one that was described to me by the csr (jackie) at Ford on 06/30/2015. This is a problem that put my family into harms way and a repair of that problem that should have been covered by Ford/uptown.
I was driving on an inclined off ramp towards my destination. My car once it got to the top of the incline began to slow down and the rpms were excelerating and all of a sudden my car came to a stop I was then spooked so I turned my car off and then turned it back on and it was making a loud revving sound and wouldnt go into any gears.. so now my car is just stuck and I topped off all of my fluids.. I really dont know what to do.. im a mother of two and also a fulltime employee.. and I really cant be with out a vehicle!! help!!
The contact owns a 2005 Ford Freestar. While driving at various speeds during rainy weather conditions, all of the lights on the instrument panel illuminated and the engine stalled without warning. The vehicle did not restart. The vehicle was towed to the contact's residence where it was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 125,000.
While driving down the road, the van will suddenly die. All alarms, engine light, ABS, traction control. Will go off. Sudenly there is no power. Van will start right back up and drive again. This has been going on for over a year. I have had it at 7 different mechanics, including the Ford dealership where I purchased the vehicle. It has happened at all different speeds, 20-65, also happens if stalled at a stop light or drive-thru. Additionally, I can be driving at 25-35mph and the RPM's will shoot up to 7000 or fall all the way down like you are idleing. Vehicle makes noises like it is going to blow up and then will be fine.
The contact owns a 2005 Ford Freestar. While driving 25 mph, the vehicle jerked and a loud noise was heard near the front of the vehicle. In addition, the accelerator pedal was depressed but the vehicle failed to accelerate as the rpms reduced. The check engine warning light illuminated. The vehicle was taken to a dealer, but was not diagnosed or repaired. The failure recurred on numerous occasions. The manufacturer was notified of the failures and stated that the vehicle was previously repaired under NHTSA campaign number: 12V006000 (power train). The failure mileage was 102,000.
A D V E R T I S E M E N T S
- Cleveland, GA, USA