This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I returned from a cross country trip and heard a grinding noise coming from the rear of my 2005 Ford Freestar. To investigate I removed the wheels and found the passenger rear rotor and disc pad were metal to metal. I checked the other wheels, they showed no signs of damage, pads still had a lot of material remaining. I took the vehicle to craig Ford, in craig, Colorado for repairs. At first I was told that it was a defective brake caliper and that warranty would cover the caliper, rotor and pads. However I was told later that the caliper was not defective and that I would be responsible for the total repair costs. Note, I had less than 30,000 miles on the vehicle at the time of the brake failure. I had to pay for the new rotor for the passenger rear, rear pads and turning the driver rear rotor which I was told is a normal procedure for E rear break job; I was not charged for a caliper so I presume craig Ford reused the caliper. Since work was being done on the rear, and I was having to pay for the repairs, I instructed craig Ford to do a complete brake job replacing pads and turning rotors on the front as well so that I would be starting again with 100% new brakes on all 4 wheels. When I picked the vehicle up, I was advised by the service manager, rob sovine, that he checked and there appeared to be a number of incidents of 2005 Ford Freestar passenger rear brakes wearing prematurely, with no know reason for this problem; and that there was no recall or service bulletin regarding this problem. I had no choice but to pay for the repairs as the vehicle was inoperable, but since I was not the only owner experiencing this problem, according to Mr. Sovine, I felt and still do feel that Ford should do something about this problem.
Repeated spongy brake pedal..sometimes goes to floor on sudden braking. Random 'squeal and squeak' from front brakes. According to service mgr. At orange Ford-Lincoln in orange, Texas, this is common since asbestos was removed from pads about 4 years ago. Very irritating and dangerous.
- Port Neches, TX, USA
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- Craig, CO, USA