This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2005 Ford Freestar. The contact stated that both rear sliding doors did not work and failed to open manually. The failure made it a safety hazard for rear passengers in the event of an emergency. The vehicle was not taken to the dealer for diagnostic testing. The manufacturer was not made aware of the failure. The failure mileage was approximately 199,000.
The contact owns a 2005 Ford Freestar. The contact stated that when stopped at a grocery store, the rear passenger side door was locked and failed to unlock both from the interior and from exterior. The failure occurred without warning. The dealer sherwood of salisbury located at 1902 N salisbury blvd, salisbury, md 21801; 866-341-4841 was contacted and confirmed that they were unaware of the failure and needed to be inspected. The dealer also stated that the contact would have to pay for the repair. The vehicle was not diagnosed or repaired. The manufacturer was contacted at 800-392-3673. The manufacturer was made aware of the failure and stated that there were two recalls but no recall for the failure. A case number was provided: Cas-12779247-C5Y2K4. The failure mileage was 140,000.
The contact owns a 2005 Ford Freestar. The contact stated that both the left and right sliding doors when closing do not stop or open when an object was blocking it. If someone was in the path of the door while it was closing it continued to close, the vehicle was taken to the dealer who stated that there was nothing wrong with the doors after the mechanic inspected the sensors. The manufacturer was not contacted. The failure mileage was 52,491.
I have had recurring problems with my automatic rear doors. The door on the driver side does not always close properly and when I back up the door ajar light comes on. The passenger rear door does not open with the overhead button all the time, it does not seem to unlock. I have had it in the shop several times (at least 6 or more) and most of the time they say they can't duplicate the problem even though they have seen the door not close properly before. They ordered parts and said it was "fixed" but I'm still having the problem and again they say they can not duplicate the problem. I have explained to them that my toddler sits in the seat behind me and it is dangerous when I'm backing out and the door opens!!!! the dealership said they have contacted Ford and they have not had any reports of this kind of problem, however I have found several complaints over the internet. My other problem, that they also say they can't duplicate, is that when I'm driving about 45 mph on a dry surface that the van starts jerking. They told me my tires need rotating, I told them I knew that was not the cause and not to rotate the tires. About 1 month later I replaced 2 of the tires and had the front tires rotated to the back and the new tires put on the front and again, I was driving down the road about 45 mph and the van started jerking again. My son was in the car and thought the van was about to fall apart.
3 year old child was getting out of Freestar and leaned into the switch to close the door; door began to close on child. As I was reaching in the door I was knocked down and the door continued to close on my body bruising my shoulder and hip area. I had to use all my strength to push the door back. It takes excessive force to make to the door retract while something is in its way. The van was taken to the dealer where several advisors told me that the door is operating properly and that it would not cause serious harm to an individual only bruising.
A D V E R T I S E M E N T S
- San Bernardino, CA, USA